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Cobweb Reviews

4.8 Rating 7,849 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great support as always”

Helpful Report

(Support) - Posted 4 years ago

Hi Robert, Good to hear, thank you for reviewing Cobweb! Regards Cobweb.

Posted 4 years ago

“thank you for your assistance”

Helpful Report

(Support) - Posted 4 years ago

Hi Harry, Thank you for your good review! Regards Cobweb

Posted 4 years ago

“fixed the issue when I called”

Helpful Report

(Support) - Posted 4 years ago

Hi Monka, Thank you for taking the time to review Cobweb! Regards Cobweb

Posted 4 years ago

“Cobweb support people are always great, and the response time is first in class by a distance”

Helpful Report

(Support) - Posted 4 years ago

Hi Nick, Thank you for your 5-star review and feedback. Regards Cobweb

Posted 4 years ago

“Mark and Evan are great guys but not super-willing to do anything beyond the standard "Here's the DNS settings - I really can't tell you more than that." I was quite frustrated at kind of being left to it by them. I have been with Cobweb for 20 years because you guys always go out of your way to help. I was decently close to thanking the guys, and then emailing Michael Frisby [Don't know if he is still the MD] to ask for his intervention given I was facing a situation of getting no email, and no further help from Mark or Evan who saw me as a difficult customer (Listen to the recorded call - I was perfectly nice I think). Going with the line "Well we're aren't GoDaddy support people" only frustrates someone like me. Of COURSE you're not. But help me!!! I eventually suggested that Evan shared my screen (I had to suggest it) and the issue was fixed by Evan within 2 minutes. SUMMARY: Mark and Evan couldn't really be arsed to help much, My pleading did not work with them so I had to be more assertive to get them to help. Thanks guys. If anyone reads this, at least confirm you got it. If not, I won't ever bother leaving any feedback again. Peter”

Helpful Report

(Support) - Posted 4 years ago

Hi Peter, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion. We are looking into the points raised however, If you would like to discuss this further, in the mean time, then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest Regards Cobweb

Posted 4 years ago

“Marc was very helpful on the phone and talked me through the steps required to change my password, many thanks.”

Helpful Report

(Support) - Posted 4 years ago

Hi Neil, We are glad Marc was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 4 years ago

“Excellent service, but I didn’t get a call for my original support ticket, so my problem took longer to address.”

Helpful Report

(Support) - Posted 4 years ago

Hi Narinder, Many thanks for your feedback and 5-star review, if you would like to discuss this further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Regards Cobweb

Posted 4 years ago

“Thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you for your 5-star review. Regards Cobweb

Posted 4 years ago

“Fab customer service, have in my short experience, always managed to resolve any issues.”

Helpful Report

(Support) - Posted 4 years ago

Hi Chris, That's good to hear and thank you for your review and feedback. Regards Cobweb

Posted 4 years ago

“Knowledgeable and quick service to get me back up and running instantly. Many thanks”

Helpful Report

(Support) - Posted 4 years ago

Hi Claudine, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Regards Cobweb

Posted 4 years ago

“Following my contact with your tech. dept. I was able to reinstate l my desk top to original format. Good job done by all. Thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi Michael, Thank you for your 5-star review and feedback. Regards Cobweb

Posted 4 years ago

“Good service received thanks.”

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(Support) - Posted 4 years ago

Hi, That's good to hear - thank you for your review and feedback. Regards Cobweb.

Posted 4 years ago

“Rapid, willing, service provided that resolved the problem immediately (through remote access).”

Helpful Report

(Support) - Posted 4 years ago

HI Adrian, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Regards Cobweb

Posted 4 years ago

“First rate Support & understanding of the problem”

Helpful Report

(Support) - Posted 4 years ago

Hi Michael, That's really good to hear - thank you for your review and feedback. Regards Cobweb

Posted 4 years ago

“problem resolved”

Helpful Report

(Support) - Posted 4 years ago

Hi Lizette, Thank you for your 5-star review and feedback. Regards Cobweb

Posted 4 years ago

“From start to finish Daniel and team have been brilliant at supporting until we reached a total 100% conclusion - brilliant service thank you”

Helpful Report

(Support) - Posted 4 years ago

Hi Helen Thank you for your lovely review and feedback for Daniel which is much appreciated. Regards, Cobweb

Posted 4 years ago

“Good service, could improve the speed.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review - we appreciate your feedback.  Please let us know if there is anything else we can help you with.  Have a great day! Regards Cobweb

Posted 4 years ago

“Very helpful response. I received the technical help I required promptly.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 4 years ago

“The support provided over the phone was good, so thank you. The time it took for someone to contact me, from when I reported the issue to getting an email and phone call, was not so good - it took over a week and a chasing email.”

Helpful Report

(Support) - Posted 4 years ago

HI, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards Cobweb

Posted 4 years ago

“Thanks for the quick and concise response. Time will tell if it will work as outlined, but I assume it will.”

Helpful Report

(Support) - Posted 4 years ago

Hi Thomas, We appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Regards Cobweb

Posted 4 years ago

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Cobweb is rated 4.8 based on 7,849 reviews