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Cobweb Reviews

4.8 Rating 7,852 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service and support as always !”

Helpful Report

(Support) - Posted 4 years ago

Hi Alan, Good to hear, thank you for reviewing Cobweb! Regards Cobweb

Posted 4 years ago

“Reported an issue to Sarah May and this was immediately passed on to Alex to resolve which he did very quickly.”

Helpful Report

(Support) - Posted 4 years ago

Hi Andrew We are glad Alex was able to assist. Please do contact us if there is anything else we can help you with. Regards Cobweb

Posted 4 years ago

“Super service as usual/prompt, knowledgeable,helpful and patient.”

Helpful Report

(Support) - Posted 4 years ago

Hi Barry, Thank you for taking the time to review Cobweb. Regards Cobweb

Posted 4 years ago

“Expert help delivered in a pleasant manner”

Helpful Report

(Support) - Posted 4 years ago

Hi Jerry, That's good to hear - thank you for your review and feedback. Regards Cobweb

Posted 4 years ago

“Great service”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you for your 5-star review and feedback. Regards Cobweb

Posted 4 years ago

“On returning back to BT I found out that there is a situation with their SofWare - it only sends "e"mails out to BT approved "e"mail addresses. At about 11 .30 my address in box recieved a set of out of time pin numbers”

Helpful Report

(Support) - Posted 4 years ago

Hi Michael, Thank you for your good review and feedback. Regards Cobweb

Posted 4 years ago

“Issue resolved very quickly and details provided on why I was experiencing the problem. Thank you Elliot :)”

Helpful Report

(Support) - Posted 4 years ago

Hi Chris, We are glad Elliot was able to assist. Thank you for your 5-star review and feedback. Regards Cobweb

Posted 4 years ago

“Elliott was quick, knowledgable and got the job done quickly!”

Helpful Report

(Support) - Posted 4 years ago

Hi Jamie, We are glad Elliot was able to assist. Many thanks for your feedback and 5-star review. Regards Cobweb

Posted 4 years ago

“The reason for the poor rating is not for the quality of the technicians when they did actually get onto resolving the technicians it is for the shockingly slow response after an intial period of ignorance! The original request was emailed in on 20/12/21 to which no response was received and no ticket numer issued. I had to then resend it on 13/01/21 after which I received a ticket number same day and a response to one of the two issues raised which I replied to. Nothing then happened on the second issue raised until I sent a third request on 21/01/22 which resulted in the second issue being finally resolved on 27/01/22 - 38 days after the initial request went in!”

Helpful Report

(Support) - Posted 4 years ago

Hi Marcus, We value your feedback; as part of our commitment to constantly improve our services, we have passed your comments to our Customer Relations team who will look into your comments and reach out to discuss this further.  We are sorry for any inconvenience this may have caused. Regards Cobweb

Posted 4 years ago

“patient support for an over tired customer at the end of a long day. good work”

Helpful Report

(Support) - Posted 4 years ago

Hi Keith, Good to hear you were pleased with the support provided. Thank you for reviewing Cobweb Regards Cobweb

Posted 4 years ago

“Once I was in touch with Elliot Field, who was on the night shift and was able to respond to my requests for support quickly, I was in good hands. We were able to speak on the phone and he was excellent. (I had encountered a no. of difficulties trying to transfer my domains to Cobweb and the accuracy/currency of the relevant advice in the Knowledge Base was not great). In Elliot's absence I found the speed of response to requests for support rather variable - just an acknowledgement would have helped at times e.g if Elliot's colleagues had decided to await his return .”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you for taking the time to review Cobweb. If you wish to discuss your feedback in more detail please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Regards Cobweb

Posted 4 years ago

“Problem swiftly resolved, thanks!”

Helpful Report

(Support) - Posted 4 years ago

Hi Dan, Thank you for your 5-star review and feedback. Regards Cobweb.

Posted 4 years ago

“First class.”

Helpful Report

(Support) - Posted 4 years ago

Hi Phil, Many thanks for your feedback and 5-star review! Regards Cobweb

Posted 4 years ago

“Took some time to sort from first contact and issue was due to Cobweb support technician error on previous callwith same request that should not have been actioned”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you for your feedback, If you would like to discuss this further please contact our customer relations team on 0345 223 9000 option3 then option 2 or email customerrelations@cobweb.com. Regards Cobweb

Posted 4 years ago

“question submitted. asked and answered.”

Helpful Report

(Support) - Posted 4 years ago

Hi Lewis, Good to hear you were pleased with the support provided and thank you for reviewing Cobweb. Regards Cobweb.

Posted 4 years ago

“outstanding”

Helpful Report

(Support) - Posted 4 years ago

Hi, That's really good to hear - thank you for your review and feedback. Regards Cobweb

Posted 4 years ago

“Usually has been better than this time. Although slow to come back, still acceptable.”

Helpful Report

(Support) - Posted 4 years ago

Hi Ali Thank you for your review. Regards, Cobweb

Posted 4 years ago

“The team always treats me with respect no mater how stupid teh question,”

Helpful Report

(Support) - Posted 4 years ago

Hi Peter, Good to hear you were pleased with the support provided and thank you for reviewing Cobweb! Regards Cobweb

Posted 4 years ago

“Amazing service!”

Helpful Report

(Support) - Posted 4 years ago

Hi, Thank you for your 5-star review and feedback. Regards Cobweb

Posted 4 years ago

“Cobweb always has great customer support!”

Helpful Report

(Support) - Posted 4 years ago

Hi Shirley, We appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Regards Cobweb

Posted 4 years ago

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Cobweb is rated 4.8 based on 7,852 reviews