Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,847 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Silly self inflicted problem solved in minutes”

Helpful Report

(Support) - Posted 3 years ago

Hi Ash, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“Excellent service had problems with the password and Marc Hughes was very patient with me as I am elderly and not very quick with IT we sorted the problem.”

Helpful Report

(Support) - Posted 3 years ago

Hi Andrew, We are glad Marc was able to assist. Please do contact us if there is anything else we can help you with. Kind regards, Cobweb

Posted 3 years ago

“Very pleased with the support and service given. Many thanks PJ Gayler”

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(Support) - Posted 3 years ago

Hi Peter, Thank you very much for this lovely review.  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“Helped out and made it very simple....also quick.”

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(Support) - Posted 3 years ago

Hi James, Great news! Thank you for taking the time to review Cobweb! Kind regards, Cobweb

Posted 3 years ago

“Account problem resolved speedily via emails. Thanks”

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(Support) - Posted 3 years ago

Hi Frances, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 3 years ago

“I inadvertently switched MS Outlook mail views, maybe I hit a hot-key. Mark got it in one and saw me safely back on the path of normal service in a jiffy! Normal Cobweb service!”

Helpful Report

(Support) - Posted 3 years ago

Hi Ash. We are glad Ash was able to assist. Please do contact us if there is anything else we can help you with. Kind regards, Cobweb

Posted 3 years ago

“I am 73 years of age and found renewing the password very difficult Marc Hughes was extreemly patient and talked me through the process.”

Helpful Report

(Support) - Posted 3 years ago

Hi Andrew, We are glad Marc was able to assist. Please do contact us if there is anything else we can help you with. Kind regards, Cobweb

Posted 3 years ago

“Thanks very much”

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(Support) - Posted 3 years ago

Hi Jennie, Many thanks for your feedback and 5-star review. Kind regards, Cobweb

Posted 3 years ago

“this folder was actioned quicker than previous requests for this task on other projects, it would however be helpful for someone to tell me once it was complete so I know that the folder is now available to use.”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 3 years ago

“Very prompt service”

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(Support) - Posted 3 years ago

Hi Peter, Thank you for your good review. Kind regards, Cobweb

Posted 3 years ago

“Problem resolved quickly”

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(Support) - Posted 3 years ago

Hi Paul, Thank you for taking the time to review Cobweb. Kind regards, Cobweb

Posted 3 years ago

“No complaints”

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(Support) - Posted 3 years ago

Hi Patrick Thank you for your 5 star review. Regards, Cobweb

Posted 3 years ago

“Joshua persisted and ensured he resolved my problem with Outlook on my Iphone even though I understand he does not have an Iphone himself.”

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(Support) - Posted 3 years ago

Hi, Good to hear, thank you for reviewing Cobweb and you were pleased with the support provided. Kind regards, Cobweb

Posted 3 years ago

“Great support from Mark and Daniel!”

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(Support) - Posted 3 years ago

Hi, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“very helpful and knowledgeable”

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(Support) - Posted 3 years ago

Hi Graham That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“very helpful and resolved the problem”

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(Support) - Posted 3 years ago

Hi Graham, Good to hear, thank you for reviewing Cobweb! Kind regards Cobweb

Posted 3 years ago

“solved quickly”

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(Support) - Posted 3 years ago

Hi Toby, Thank you for taking the time to review Cobweb. Kind regards, Cobweb

Posted 3 years ago

“I was already a service user so I didn't notice much difference once the new service was installed (which is good!)”

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(Service Addition) - Posted 3 years ago

Hi David, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 3 years ago

“Unfortunately since 1st February on receiving the email from Cobwen Provisioning regarding New User Credentials and the changes made to our Microsoft 365 account we have been unable to access our emails on our iPad and iPhone, as well as our iMac. Max Edmund White was able to access our computer remotely and sort this problem. However, since February we have not had emails on our devices which has been very inconvenient. Following several phone calls and emails to the support team, I have been disappointed with the advise and ‘support’. My daughter Georgina from River Woodwork has also been involved as I was told by Mark I was not the administrator but Georgina was. We have been going around and around with Password reset requests etc and actually following Evan Cook’s distinguished advice and expertise he resolved the problem which would seem was permissions needed to be granted. I would like to congratulate Wvan and cannot speak highly enough of his manner and customer support. However, it has taken over 2 months to resolve. I was given to understand that the problem was due to password input error and therefore my fault. It would appear from Evan’s last email that it is in fact that Cobweb had not granted the correct permissions. I trust that this will be taken into consideration with our next invoice and we will be receiving some sort of reimbursement for the inconvenience and problems caused. Many thanks, Grace Selfe”

Helpful Report

(Support) - Posted 3 years ago

Hi Grace, Thank you for your review - we appreciate your feedback.  We have informed our Customer Relations team and they will contact you shortly. If there is anything else we can help you with, then please do contact us. Kind regards, Cobweb

Posted 3 years ago

“Thanks.....”

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(Support) - Posted 3 years ago

Hi Leigh, Thank you for taking the time to review Cobweb. Kind regards, Cobweb

Posted 3 years ago

Cobweb is rated 4.8 based on 7,847 reviews