Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,913 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“request was fulfilled quickly and swiftly, very happy.”

Helpful Report

(Service Addition) - Posted 5 years ago

Hi Richard Thank you for the feedback on the set up of your service. Regards, Cobweb

Posted 5 years ago

“all good thank you”

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(Support) - Posted 5 years ago

Hi Carolyne That's good to hear. Thank you for reviewing Cobweb. Regards,

Posted 5 years ago

“Very helpful and efficient”

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(Support) - Posted 5 years ago

Hi Glad to hear this, thank you for reviewing Cobweb! Regards,

Posted 5 years ago

“understood my level of technical ability (low) and responded in a simple and helpful way”

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(Support) - Posted 5 years ago

Hi Nichole Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Said license was available 09:43. Ticket was closed Ended up chasing at 11:20 Then told license available 12:00 (so it wasn't available earlier) Please ensure you close tickets after licenses are allocated. This saves chasing a closed ticket that had to be reopened. Thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi, Thank you so much for taking the time to write a review. We are very sorry to hear your experience didn’t meet your expectation on this occasion and apologise for any confusion caused. If you would like us to investigate further then please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest Regards Cobweb

Posted 5 years ago

“Acted promptly to correct the problem.”

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(Support) - Posted 5 years ago

Hi Bryan Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Excellent service, thank you”

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(Support) - Posted 5 years ago

Hi Caroline Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Excellent service - thanks”

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(Support) - Posted 5 years ago

Hi Fiona Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Excellent support as always.”

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(Support) - Posted 5 years ago

Hi Amanda That's really good to hear - thank you for your 5 star review and feedback. Regards, Cobweb

Posted 5 years ago

“DId a great job sorting out Microsoft Teams enabling members to be added, which was impossible before. Swift, trouble-free, efficient.”

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(Support) - Posted 5 years ago

Hi Paul Thank you for your feedback, we're happy to hear you have been pleased with the service provided. Regards, Cobweb

Posted 5 years ago

“Fast and efficient as always :)”

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(Support) - Posted 5 years ago

Hi Jo Thank you for your feedback, have a great day! Kind regards Cobweb

Posted 5 years ago

“Josh very helpful”

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(Support) - Posted 5 years ago

Hi Richard We are delighted to hear you were pleased with the support provided by Josh. Kind Regards Cobweb

Posted 5 years ago

“Everything went to plan. Great support”

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(Service Addition) - Posted 5 years ago

Hi Paul Thank you for your feedback, we are happy to hear you were pleased with the support to provision your services. Regards, Cobweb

Posted 5 years ago

“Declan was very friendly, patient and solved both issues we had swiftly. Excellent service.”

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(Support) - Posted 5 years ago

Hi Emma Thank you for your feedback, we're happy to hear you have been pleased with the service provided by Declan. Regards, Cobweb

Posted 5 years ago

“Alex Luong provided clear and very helpful support”

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(Support) - Posted 5 years ago

Hi William That's good to hear - thank you for your review and feedback for Alex. Regards, Cobweb

Posted 5 years ago

“MIgration without a hitch and helpfully Cobweb chased us when we forgot to do certain things, showing they cared about the end result.”

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(Service Addition) - Posted 5 years ago

Hi Thank you for taking the time to leave a review, we are delighted to hear you were pleased with the support provided by Cobweb. Kind regards Cobweb

Posted 5 years ago

“Always very professional and helpful”

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(Support) - Posted 5 years ago

Hi Alex Thank you for your feedback, have a great day! Kind regards Cobweb

Posted 5 years ago

“Really really helpful”

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(Support) - Posted 5 years ago

Hi Josie Thank you so much for your 5 star review! Kind regards Cobweb

Posted 5 years ago

“Cobweb support and finance team always extremely helpful”

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(Support) - Posted 5 years ago

Hi Jane Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Very prompt and solved the problem very well.”

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(Support) - Posted 5 years ago

Hi Carmel We really appreciate your feedback, have a great day! Kind regards Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 7,913 reviews