Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,248 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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“James has been excellent in helping me get onto your office365 server using my MS Outlook email. He's very patient, calm, polite, knowledgeable and a really nice person to talk to with a maturity well beyond his 27 years! I've been a client of Cobwell for decades, ever since the FSB dial up modem days and had become entrenched in POP3/SMTP working where I was able to scrutinise my emails on your Hosted Exchange server and delete the ones that I didn't like the look of or considered too big to download onto my HD. When I received the recent Cobweb emails warning me of imminent changes I was quite upset and stressed because I liked my established way of working. Losing access to my inbox on Monday without warning increased my stress level. Anyway, thanks to James I'm now on your system albeit not exactly how I'd prefer to work at arms length from the cloud but I understand the need for change. The Season's Greetings, Chris Wollaston, Retired Englishman, E Sussex!”

Helpful Report

(Support) - Posted 5 years ago

Hi Chris Thank you so much for your kind words, at Cobweb we price ourselves on providing excellent customer service and are delighted to hear you were pleased with the support provided by James. Kind regards Cobweb

Posted 5 years ago

“Scores say it all”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for taking the time to leave a review, we are sorry your experience did not meet expectation on this occasion. Please do contact our Customer Relations team if you would like to discuss your feedback further on 0345 223 9000 or at customerrelations@cobweb.com

Posted 5 years ago

“All questions answered promptly and matters resolved”

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(Support) - Posted 5 years ago

Hi Ian We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“The guys at Cobweb never disappoint.”

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(Service Addition) - Posted 5 years ago

Hi Steven Thank you for your review and feedback - have a good day. Regards, Cobweb

Posted 5 years ago

“Quick, straightforward and it was fixed. Can't complain”

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(Support) - Posted 5 years ago

Hi Lizette Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Good support”

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(Support) - Posted 5 years ago

Hi Colin Thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Rory attentive and knowledgeable.”

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(Support) - Posted 5 years ago

Hi Thom We really appreciate your feedback, thank you. We are very glad to hear you were happy with the service provided by Rory. Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 5 years ago

“The changes this year to be honest but particularly to Microsoft was been in our opinion disjointed at best & disruptive and un necessary at worst. I want to be totally in control of our website and permissions & control panel as the first and foremost freedom taken away to date. The new format of email is clumsy, slow & I want to be in total control of what is deleted and what isn't especially in junk. Why the 'need' for the change? the previous outlook ! was much easier to use, manage & fit in with our system, the folders I had are not easily accessible, everything now takes twice or three times as much time to navigate,operate as previously & I can't see any advantage for us at this time? I want control panel access as in ODIN, which is now not accessible, I want to see my invoices and download I do not want an alternative I want to be able to control our contract & add blocked sites and emails when I choose too. I have apparently received emails warning that 8th Dec you would cut us off! that were not applicable to us or our 2nd user? Causing un necessary time and effort by support, who was very helpful. Frankly it's been totally disappointing from cobweb excellent service to this point, we have been with you 20 yrs, from Freenet, we are obviously only a small % of your customers not doubt, but we wouldn't trust anyone else. Mrs R P Kell, Director”

Helpful Report

(Support) - Posted 5 years ago

Hi Pauline Thank you so much for taking the time to leave a review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Initial response time very slow had to send email reminders to generate an initial response to the ticket. Unable to resolve the issue, response simply seems to be the issue is with the third party software you are using rather than the upgraded email account that we have changed. Eager to close the ticket on that basis leaving me as a user unable to run my business. We have used the cobweb for our email provision for a very long time now and I have never experienced such poor customer service before. It appears technicians really don't understand the Office 365 product that we've been forced to use and are reading from scripts when answering questions. Seriously considering moving our account elsewhere.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for your review and feedback. Technical Support will contact you to discuss the query raised. If there is anything else we can help you with, then please do contact us. Regards, Cobweb

Posted 5 years ago

“from my call to the account query being done was very quick thanks to all the team.”

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(Support) - Posted 5 years ago

Hi John We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“Very clear instructions about how to change our email”

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(Support) - Posted 5 years ago

Hi Francis We are really pleased to hear that, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“The problem was solved quickly.”

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(Support) - Posted 5 years ago

Hi John Thank you for your review. Regards, Cobweb

Posted 5 years ago

“evrything didnt work so had to do it the next week then is still didnt work totally joke!!”

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(Service Addition) - Posted 5 years ago

“the agent I dealt with was very polite and helpful. Thanks”

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(Support) - Posted 5 years ago

Hi John Thank you for your feedback. Kind regards Cobweb

Posted 5 years ago

“Fast response”

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(Support) - Posted 5 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 5 years ago

“Very good service”

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(Support) - Posted 5 years ago

Hi Sami That's great to hear. Regards, Cobweb

Posted 5 years ago

“Fast and efficient”

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(Support) - Posted 5 years ago

Hi Lynsey Thank you for your 5 star review. Kind regards Cobweb

Posted 5 years ago

“very very good”

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(Support) - Posted 5 years ago

Hi Margaret Thank you for your kind words. Kind regards Cobweb

Posted 5 years ago

“very satisfied.”

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(Support) - Posted 5 years ago

Hi Jane Thank you for taking the time to leave a review. Kind regards Cobweb

Posted 5 years ago

“Josh took me through what I needed to set up the Cobweb upgrade. Very happy e:mail working. The only thing I am not sure about is I had some Peter Gayler folders which includes my Sage payslips from my employer. If I can find them through this folder that would be helpful otherwise I will retrieve hopefully from my employer. Many thanks for your assistance. Kind regards Peter Gayler”

Helpful Report

(Support) - Posted 5 years ago

Hi Peter Thank you so much for your feedback, if you require any further assistance please contact our support team at support@cobweb.com Kind regards Cobweb

Posted 5 years ago

Cobweb is rated 4.8 based on 8,248 reviews