Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,656 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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English

“Always great customer service. Very quick and efficient”

Helpful Report

(Support) - Posted 1 year ago

Hi Phillip, Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided and thank you for your feedback. Many thanks Cobweb

Posted 11 months ago

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 11 months ago

“speed and knowledge of the subject.”

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(Support) - Posted 1 year ago

Hi Luis, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kind regards Cobweb

Posted 1 year ago

“Great support from Chris.”

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(Support) - Posted 1 year ago

Hi Kevin, Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided by Chris and thank you for your feedback. Kind regards Cobweb

Posted 1 year ago

“Was actioned in time.”

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(Support) - Posted 1 year ago

Hi Karina, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our sales and support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Savannah in finance was competent, solution-driven, available and followed up on my requests. She single handedly restored my faith in Cobweb, which was waning after some dubious encounters with support assistants. Thanks for all your help Savannah!”

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(Support) - Posted 1 year ago

Posted 1 year ago

“too slow and painful as a process, why does it always take days and need approval for such simple amendments”

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(Support) - Posted 1 year ago

“A most brilliant company. Contrary to the general low level of response/ service, being experienced personally and with friends and colleagues with uk companies COBWEB always excels!!!!! Prompt responses, attentive knowledgeable agents. Always a pleasure to deal with them.”

Helpful Report

(Support) - Posted 1 year ago

Hi Barry, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Having been unable to access emails for 48 hours, thanks to Marc in support, I am now back up and running again.”

Helpful Report

(Support) - Posted 1 year ago

Hi Andrew, Thank you for your kind words, we're extremely happy to hear you have been pleased with the information provided by Marc and thank you for your feedback. Many thanks Cobweb

Posted 1 year ago

“I'm grateful to Cobweb for pursuing this issue with Microsoft. However, we did get off to a rather slow start especially as I'd gone to the trouble of enlisting the support of a good friend who is an IT consultant who works with Microsoft products. He was able to perform a number of tests plus log in from a separate PC in a different location and came up with some useful hints as to where the fault might lie. It seems that once Cobweb handed the problem over to MS in India the issue ground along having been cascaded to a specialist team. Although the fault seems to be rectified MS are being rather coy about explaining what caused the issue and whether it was more widespread. I'm disappointed that CS aren't more enthusiastic to learn what went wrong in order to broaden their knowledge base.”

Helpful Report

(Support) - Posted 1 year ago

Hi Chris, We are sorry we didn't meet expectations on this occasion and we will review the case as part of our continuous improvement programme. Thank you for your feedback. Kind regards Cobweb

Posted 1 year ago

“I pay for tech support that couldn’t be provided, I went to Microsoft who resolved and added the DNS records at no cost”

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(Support) - Posted 1 year ago

“Excellent service. Friendly, efficient and solved the problem. Thank you to Marc”

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(Support) - Posted 1 year ago

Hi Liz, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Marc. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Extremely quick & comprehensive follow-up which ultimately resulted in a phone call and remote access to resolve the issue. Top notch!”

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(Support) - Posted 1 year ago

Hi Mark, Thank you - we are pleased you were happy with set up service provided. Please do let us know if there is anything else we can help you with. Many Thanks Cobweb

Posted 1 year ago

“Great support!”

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(Support) - Posted 1 year ago

Hi Tsvetelina, Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service. We constantly strive to improve our customer service and offer the best support to our customers. Please do contact us if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Very responsive support. Thank you!”

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(Support) - Posted 1 year ago

Hi Lianne, Thank you for your review, we are very glad to hear you were happy with the service provided. If there is anything else, we can help you with then please do contact us. Kind Regards Cobweb

Posted 1 year ago

“Ticket handled efficiently.”

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(Support) - Posted 1 year ago

Hi That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 1 year ago

“Minimum 10 characters.”

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(Support) - Posted 1 year ago

Hi, Many thanks for your review and five-star review. Kind regards Cobweb

Posted 1 year ago

“Quick support”

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(Support) - Posted 1 year ago

Hi That's great to hear - thank you for your review and feedback. Regards, Cobweb

Posted 1 year ago

“Elliot was efficient and friendly. He sorted the issue quickly”

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(Support) - Posted 1 year ago

Hi Liz, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Elliot and for your continued custom over the years. Kind regards Cobweb

Posted 1 year ago

“Very good service and follow up”

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(Service Addition) - Posted 1 year ago

Hi Adam, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb and thank you for your custom. Kind regards Lisa

Posted 1 year ago

Cobweb is rated 4.7 based on 7,656 reviews