Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,197 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

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“Chris informed us and did some additional investigation regarding the detection in our tenant and made sure to follow up to confirm that this (and other incidents) are resolved.”

Helpful Report

(Support) - Posted 1 year ago

Hi there, Thank you for your wonderful 5-star review! We’re glad Chris could assist you with the investigation and follow-up. Your recognition of our efforts means a lot and encourages us to keep providing excellent support! Warm regards, Team Cobweb

Posted 1 year ago

“Minimum 10 characters.”

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(Support) - Posted 1 year ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to know that our support was helpful and made the process easier for you. Your appreciation truly motivates us to keep delivering exceptional service! Warm regards, Team Cobweb

Posted 1 year ago

“Really helpful in sorting this out. Appreciate the support, which made the whole process much easier.”

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(Support) - Posted 1 year ago

Hi Ardie, Thank you for your amazing 5-star review! We're delighted to hear that our support made the process much easier for you. Your appreciation motivates us to keep providing top-quality assistance! Best wishes, Team Cobweb

Posted 1 year ago

“Answered the question”

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(Support) - Posted 1 year ago

Hi there, Thank you for your thoughtful 4-star review! We appreciate your feedback and are glad to hear that we could help answer your question. Your insights are valuable to us and encourage our team to keep improving and providing excellent service! Warm regards, Team Cobweb

Posted 1 year ago

“During the first and second call, Chris quite often put me on hold to speak to other colleagues for advice. After handing over to Alex today, who was very attentive and collaborative, and was able to find a workaround (though no reason as to why this may have happened), the fact that my issue was escalated to a Severity 4 last Thursday and nothing was done to progress it in my absence was rather disappointing. I would have hoped for an email on my return from annual leave, to explain that the plan was and what may have been checked/investigated in my absence rather than me having to message this morning and ask what was happening and only then, for further investigations to resume. Furthermore, when I attempted to call Chris back (because his message went straight to voicemail as I explained I had no signal at home) your telephone system would not recognise me selecting any options on my phone. I therefore could not contact you at all other than by email. This caused further delays. In rating the technician, I would say 3 since Chris didn't appear to have as much knowledge or seem confident, whereas Alex was able to find a fix. Either way, the most disappointing part was that the severity was raised but nothing done as a result of that.”

Helpful Report

(Support) - Posted 1 year ago

Hi Kirsti, Thank you for your 3-star review. We appreciate your candid feedback regarding your experience. We’re glad to hear that Alex was able to assist you effectively, but we sincerely apologize for the delays and communication issues you encountered, especially regarding the Severity 4 escalation. Your experience is important to us, and we’ll work on improving our protocols to ensure better communication and follow-up in the future. We value your input and hope to provide a more seamless experience next time. Warm regards, Team Cobweb

Posted 1 year ago

“Resolved the issue quickly.”

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(Support) - Posted 1 year ago

Hi Anne, Thank you for your wonderful 5-star review! We're so glad to hear that we could resolve the issue for you quickly. Your kind words inspire us to continue delivering great support! Warm regards, Team Cobweb

Posted 1 year ago

“Josh was very informative about the data migration”

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(Support) - Posted 1 year ago

Hi James, Thank you for your fantastic 5-star review! We’re thrilled to hear that Josh was able to provide you with valuable information regarding the data migration. Your feedback means a lot to us and inspires our team to keep delivering top-notch support! Best wishes, Team Cobweb

Posted 1 year ago

“I contacted Cobweb because we had lost our emails, not because anything Cobweb had done. Josh understood my position and how urgent it was for us to get our emails back and quickly provided the MX records that I needed to resolve the issue. 10 out of 10 Cobweb and especially Josh.”

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(Support) - Posted 1 year ago

Hi Graham, Thank you so much for your glowing 5-star review! We're delighted to hear that Josh was able to assist you promptly and efficiently in recovering your emails. Your feedback truly motivates us to continue delivering exceptional support! Best wishes, Team Cobweb

Posted 1 year ago

“Minimum 10 characters.”

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(Support) - Posted 1 year ago

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to know that our team was able to assist you effectively. Your appreciation for our service encourages us to keep up the great work! Warm regards, Team Cobweb

Posted 1 year ago

“Always responsive and efficient. Cannot ask more.”

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(Support) - Posted 1 year ago

Hi Bill, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our service responsive and efficient. Your satisfaction is our top priority, and we truly appreciate your kind words. Warm regards, Team Cobweb

Posted 1 year ago

“The support person who help me was excellent. I understand that due to a combination of my unfamiliarity with Cobweb's services and overthinking what to do, I encountered a few complications making sure Cobweb Home and Microsoft Admin worked for me. I recognise they are the sort of mistakes a customer support technician might make on their first day, at their new job, looking after their organisation’s Office 365 service, hosted by Cobweb. I am a single individual and not even a company as such. Furthermore, I have not exhaustively search Cobweb’s knowledgebase for answers and the problems I encountered are the sort of problems that are never recorded in any support literature because, as I say, they were simple mistakes that are akin to telling someone how to switch on a computer or that sticking fingers into a wall socket could hurt you. In any body of knowledge, what level of knowledge do the creators of the database presume the reader has. But saying all this, in order to test my Cobweb Home access, I did not realise that Cobweb Home ➙ Check your billing (Access the billing portal) lead me to Cobweb Core and not a section of Cobweb Home where I could test my credentials. Also Cobweb Home wanted to create a whole new profile within Microsoft’s Authenticator for ajb@pinmill.net rather than wanting to use my existing ajb@pinmill.net profile, hence the QR code and choosing the Verification section that enabled my enrolment. As I say, newby stuff but you might consider following these trifling problems up sometime, just for completeness.”

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(Support) - Posted 1 year ago

Hi Andrew, Thank you for your thoughtful 4-star review! We’re glad to hear that our support team provided excellent assistance during your experience with Cobweb. We appreciate your insights regarding the complications you faced, and we understand that sometimes navigating new services can be challenging. Your feedback is valuable, and we will certainly consider your suggestions for improving our guidance within the knowledge base. Warm regards, Team Cobweb

Posted 1 year ago

“Another malicious mail sorted by Cobweb Support”

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(Support) - Posted 1 year ago

Hi Ash, Thank you for your amazing 5-star review! We’re pleased to hear that our Cobweb Support team effectively sorted the malicious mail for you. Your feedback motivates us to continue delivering exceptional service to our users. Warm regards, Team Cobweb

Posted 1 year ago

“Responded with little delay, providing clear advice.”

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(Support) - Posted 1 year ago

Hi there, Thank you for your fantastic 5-star review! We’re thrilled to hear that our response was timely and that you received clear advice. Your feedback encourages us to keep delivering the best support possible. Warm regards, Team Cobweb

Posted 1 year ago

“Josh went above and beyond the call of duty to assist me yesterday. As someone who suffers with anxiety, he was ever so calm and helpful. Thank you”

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(Support) - Posted 1 year ago

Hi Ammar, Thank you so much for your kind 5-star review! We’re delighted to hear that Josh provided such calm and helpful assistance during your visit. Your comfort and satisfaction are our top priorities, and it’s wonderful to know that our team made a positive difference for you. Warm regards, Team Cobweb

Posted 1 year ago

“Tried to make changes to our account for about four months even before the accounts was going to be updated with a new contract and nothing is done properly. I’ve requested in 17 years with you almost nothing and when I asked for something there’s no response or no follow up”

Helpful Report

(Support) - Posted 1 year ago

“Minimum 10 characters.”

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(Support) - Posted 1 year ago

Hi Taylor, Thank you for your wonderful 5-star review! We’re so happy to hear that you feel our service is top-notch. Your encouraging words inspire us to keep providing excellent support to all our customers. Best wishes, Team Cobweb

Posted 1 year ago

“excellent support as always”

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(Support) - Posted 1 year ago

Hi Andrew, Thank you for your amazing 5-star review! We’re so pleased to hear that you found our support to be excellent, as we always strive to provide the best for our customers. Your kind words truly motivate us to keep up the great work! Warm wishes, Team Cobweb

Posted 1 year ago

“Malicoius mail handlesefficeiently by Cobweb Support”

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(Support) - Posted 1 year ago

Hi Ash, Thank you for your outstanding 5-star review! We’re thrilled to hear that our support team was able to handle your concerns efficiently. Your feedback means the world to us and encourages us to keep up the great work. Warm wishes, Team Cobweb

Posted 1 year ago

“Reliable and professional supplier”

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(Support) - Posted 1 year ago

Hi Nick, Thank you for your fantastic 5-star review! We’re delighted to hear that you find us reliable and professional. Your positive feedback motivates us to keep delivering the high-quality service we strive for every day. Warm regards, Team Cobweb

Posted 1 year ago

“Minimum 10 characters.”

Helpful Report

(Support) - Posted 1 year ago

Hi there, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you had a positive experience with us. Your feedback inspires us to keep providing top-notch service! Warmest regards, Team Cobweb

Posted 1 year ago

Cobweb is rated 4.8 based on 8,197 reviews