Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

“Very thorough and very good as it was a long process”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 year ago

“From the outset, the team demonstrated a high level of professionalism and commitment to ensuring a smooth transition. The onboarding process was seamless, well-organized, and tailored to our needs, making it easy for us to get up to speed quickly. Support throughout the process was exemplary, every inquiry we had was met with prompt, knowledgeable, and friendly assistance. The team's responsiveness and dedication to resolving issues significantly enhanced our overall experience. We couldn't be happier with the level of service provided and look forward to a continued successful partnership.”

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(Service Addition) - Posted 1 year ago

Hi, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“So, I emailed asking Cobweb to set up a new employee and nothing happened, but they managed to send me an email asking for a review…. not sure what they’re expecting me to say…”

Helpful Report

(Support) - Posted 1 year ago

Hi, Thank you for your review. Given your feedback, we will review your ticket and call you to check this has been resolved for you. If you would like to provide any further feedback, please contact us at customerrelations@cobweb.com. Kind regards, Cobweb

Posted 1 year ago

“Ronnie sorted a recurring Microsoft 365 account authentication conflict very swiftly allowing me to continue with my work. There are very clever IT Spiders chez Cobweb!”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review and five star review. Kind regards Cobweb

Posted 1 year ago

“Call was answered promptly, I was given clear instructions on what I had to do at my end and the works at the Cobweb end were completed quickly. The response exceeded my expectations”

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(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 year ago

“Absolutely brilliant service from Ronny So patient and kind and supportive Just wonderful support after Apple was useless Thank you Ronny and Cobweb”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 year ago

“Speedy service”

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(Support) - Posted 1 year ago

Hi, Many thanks for your review and five-star review. Kind regards Cobweb

Posted 1 year ago

“What an absolute pleasure to be helped out today by your technician- just pleasant, very knowledgeable and patient. Other service providers could well learn an awful lot from this gent. Overall, massively satisfied and thank you for sorting my issues out!!”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 year ago

“The support I received today was first rate - the problem explained to me (and I am not that technically gifted) clearly and the solution put in place with a minimum of fuss but also very quickly Back up and running far more quickly than I had expected. Also have some lasting solutions to the problem I had faced.”

Helpful Report

(Support) - Posted 1 year ago

HI, Thank you for your review. If you would like to discuss further, please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 year ago

“The support and expertise is great. It is my 2nd or 3rd time working with Rory and he has been of great help.”

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(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“Fast service”

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(Support) - Posted 1 year ago

Hi Lynsey, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Kind regards Cobweb

Posted 1 year ago

“Very good support from the team at Cobweb as usual!”

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(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“v good - issue resolved”

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(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 1 year ago

“Tricky MS Account authentication request. Might have been a Trojan. Michael Foster sorted this adeptly. Clever IT spiders chaz Cobweb do it once more!”

Helpful Report

(Support) - Posted 1 year ago

Good Morning Ash, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Michael. Please do let us know if there is anything else we can help you with. Kind regards Cobweb Arachnids

Posted 1 year ago

“Top notch support from Ronny. Resolved in a couple of minutes - even though it was an odd one! Thanks guys.”

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(Support) - Posted 1 year ago

Hi Richard, Thank you for your lovely feedback, we're extremely happy to hear you have been pleased with the service provided by Ronny and for your continued custom over the years. Kind regards Cobweb

Posted 1 year ago

“Good ! great job”

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(Support) - Posted 1 year ago

Hi Varun, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Super quick response, issue resolved immediately, love it, can't ask for more!!”

Helpful Report

(Support) - Posted 1 year ago

Hi, We are happy to hear that, many thanks for your review. If you would like to discuss further please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Kindest regards Cobweb

Posted 1 year ago

“Prompt, professional, helpful, friendly service, thank you :)”

Helpful Report

(Support) - Posted 1 year ago

Hi John, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our support team and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

“Excellent service”

Helpful Report

(Support) - Posted 1 year ago

Hi Lynsey, Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided by Cobweb and thank you for your custom. Kind regards Cobweb

Posted 1 year ago

“The very smart Cyber Security Spiders @ Cobweb spotted that a Docu-sign mail was most likely to be malicious and helped me avoid a threat”

Helpful Report

(Support) - Posted 1 year ago

Hi Ash, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by our clever spidey fingers and the great teamwork. Please do let us know if there is anything else we can help you with. Kind regards Cobweb

Posted 1 year ago

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