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Cobweb Reviews

4.8 Rating 7,955 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thank you for trying to help resolve this mystery.”

Helpful Report

(Support) - Posted 5 years ago

Hi Beata We are really pleased to hear our support team were able to assist you. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“I left this overnight as to whether I filled this out as I know we are all in difficult times so there could be reasons. However, you asked for the information, so there is no point if it isn't honest. The issue giving rise to the ticket happened to multiple accounts in the same time frame and at a time where most of their PCs would either have been idle or turned off. Further, from the bunch of logs I'd collated and sent you a from the sources that I'd had available all but showed that this was unlikely to be a client side issue. The information I'd submitted also stated that external recipients had also got some of the resent emails. I'd submitted the ticket as I was after any additional info that you may have had that I didn't already have that could help me confirm that there had been a server glitch on the o365 exchange server. To quote: "The concern is that there is some malware happening. I'm thinking that it is more likely something to do with load with the current busy nature of 365 but would really like confirmation that this is the case." I had tried to collate as much of the information as possible in the ticket and as you will see had example mails, times, header analysis and exchange logs. The reply back late that evening asked me for lists of all users and inbox rules. Given the information I had already given and the fact that I'd stated external recipients (thus I'm not sure I can even get a list of everyone that received duplicates), it did make me wonder if the info I'd already submitted had even been read. I did even wonder if your email processing strips out screenshots or attachments. After clarifying after the bank holiday that the incident had now stopped and that I wasn't after a fix (as the issue had already resolved itself with no action from the users), I get in the response: "Also, if it were an issue on the Microsoft side, then all our customers would be facing the same issue, which isn't the case." One of the reasons I'd contacted you was that you may have had other customers report similar so could confirm any server weirdness, however as you didn't then it still remains unexplained. This may be the kind of explanation that satisfies the majority of your callers but to me, it feels like a 'fob' and certainly gives me zero help when I then have to explain what happened to my CEO. Please feel free to contact me about this should you wish to.”

Helpful Report

(Support) - Posted 5 years ago

Hi Jez Thank you so much for taking the time to write a review. We are sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your feedback further please contact our Customer Relations team on 0345 223 900 or via email at customerrelations@cobweb.com Kind Regards Cobweb

Posted 5 years ago

“Great service - thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi Lynsey We are pleased to hear that. Kind regards Cobweb

Posted 5 years ago

“Got through quickly, got quick assessment of problem and reasonable answer.”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for taking the time to leave a review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Good efficient job”

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(Support) - Posted 5 years ago

Hi Vince We really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Fantastic help”

Helpful Report

(Support) - Posted 5 years ago

Hi Elizabeth Thank you for your review, we are really pleased to hear that. Kind regards Cobweb

Posted 5 years ago

“acted promptly and knowledgably.”

Helpful Report

(Support) - Posted 5 years ago

Hi Amanda Many thanks for your review and five star review. Regards, Cobweb

Posted 5 years ago

“Cobweb technical services are always excellent. Very quick to respond, extremely helpful and explanations are clear and easy to understand. First rate customer service.”

Helpful Report

(Support) - Posted 5 years ago

Hi Karen We are happy to hear that, many thanks for your review. Kindest regards Cobweb

Posted 5 years ago

“Excellent,very patient with me!!”

Helpful Report

(Support) - Posted 5 years ago

Hi David Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“My request was dealt with very quickly thanks!”

Helpful Report

(Support) - Posted 5 years ago

Hi Alexandra That is fantastic to hear, thank you for your review. Kind Regards Cobweb

Posted 5 years ago

“Very quick remote assistance”

Helpful Report

(Support) - Posted 5 years ago

Hi Richard That is great to hear, thank you for your review. Kind regards Cobweb

Posted 5 years ago

“As ever helpful, friendly and ultimately successful support from you excellent technicians. In this case from the excellent Declan. I cannot tell you how refreshing it is to able to have qualified technicians available - ready and willing to start support immediately without quibble 24 hrs a day. I dial the number and they pick up the phone! It is such a contrast to practically every other support line that takes a great deal of time to get through to someone who will take a very long time to tell you that they can't help. Full marks. Thank you!”

Helpful Report

(Support) - Posted 5 years ago

Hi David Thank you so much for your kind words, we are delighted to hear you were pleased with the support provided by Declan. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Ok solved the problem”

Helpful Report

(Support) - Posted 5 years ago

Hi Martin Thank you for your 5 star review! Kind regards Cobweb

Posted 5 years ago

“As usual excellent service Hugh”

Helpful Report

(Support) - Posted 5 years ago

Hi Hugh Thank you for your review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Like always excellent support”

Helpful Report

(Support) - Posted 5 years ago

Hi Martyn, Many thanks for your review and five star review. Regards, Cobweb

Posted 5 years ago

“Very quick response, and solution to problem.”

Helpful Report

(Support) - Posted 5 years ago

Hi Steve Good to hear, thank you for reviewing Cobweb! Regards,

Posted 5 years ago

“I am pleased that this issue, which has been running for some 9 months, has finally been concluded and appreciate the efforts of Toya in the customer relations department services to resolve it.”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for your feedback. Regards, Cobweb

Posted 5 years ago

“Cobweb are great... excellent products; great service desk...”

Helpful Report

(Support) - Posted 6 years ago

Brian Thank you for your kind words, we're extremely happy to hear you have been pleased with the service provided and thank you for your feedback. Regards, Toya

Posted 5 years ago

“Complete lack of understanding on your part. The matter got resolved by other IT company in 10 minutes instead of 5 to ten calls and numerous emails and loss of time.”

Helpful Report

(Support) - Posted 6 years ago

Hi Thank you for taking the time to leave a review, we are sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your feedback further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com Kind Regards Cobweb

Posted 6 years ago

“Josh was very patient with an oldie like me and very helpful Got everything done ! Thank you Josh !”

Helpful Report

(Support) - Posted 6 years ago

Hi Jeffrey We are delighted to hear you were pleased with the support provided by Josh. Kind regards Cobweb

Posted 6 years ago

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Cobweb is rated 4.8 based on 7,955 reviews