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Cobweb Reviews

4.8 Rating 7,949 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Alex was really helpful with this Amazon AWS related domain issue”

Helpful Report

(Support) - Posted 5 years ago

Hi Phil We really appreciate your feedback for Alex, thank you! Please let us know if there is anything else we can help you with. Have a great day! Regards, Cobweb

Posted 5 years ago

“Thanks for your help”

Helpful Report

(Support) - Posted 5 years ago

Hi Martin Many thanks for your review and five star review. Regards, Cobweb

Posted 5 years ago

“Quck easy support”

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(Support) - Posted 5 years ago

Hi Peter That's really good to hear - thank you for your review and feedback. Regards, Cobweb

Posted 5 years ago

“Daniel was brilliant ! He took the time to resolve issues. He followed up He went above and beyond and he followed up again. Thanks Daniel, you are a star! Warmest Regards Steve Dobson CEO Taurus Utility Consultants”

Helpful Report

(Support) - Posted 5 years ago

Hi Stephen Thank you for taking the time to review us, your review is very much appreciated for Daniel. Please do contact us if there is anything else we can help you with! Have a good day! Regards, Cobweb

Posted 5 years ago

“Quick and friendly”

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(Support) - Posted 5 years ago

HI Thank you for your review and feedback. Kind regards, Cobweb

Posted 5 years ago

“Quick response and useful answers to my questions.”

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(Support) - Posted 5 years ago

Hi Antony Thank you for takin the time to provide feedback, have a great day! kind regards Cobweb

Posted 5 years ago

“Very helpful and knowledgeable, we couldn't test some changes as soon as we would have liked but Rory kept checking back with us until it had been resolved. Thank you”

Helpful Report

(Support) - Posted 5 years ago

Hi Amanda We are really pleased to hear Rory was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“I know its been a busy period with Covid-19, but 17 days to resolve a really simple billing query is not what I would expect from Cobweb”

Helpful Report

(Support) - Posted 5 years ago

Hi Thank you for taking the time to leave a review, we are sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your feedback further please contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Great Support, got all the answers I needed very quickly. Keep up the great support.”

Helpful Report

(Support) - Posted 5 years ago

Hi Stuart That is fantastic to hear! Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“As ever, they support was excellent. The tech 'guys' are kind and willing - never condescending. Thanks.”

Helpful Report

(Support) - Posted 5 years ago

Hi Emma Thank you so much for your kind words, we are really pleased to hear you are happy with the support provided. Kind regards Cobweb

Posted 5 years ago

“Whilst your team has been amazing, I am actually finding using Cobweb as my email service provider more of an obstruction to my business than a support at the moment. Since March all email from people that support my small business have been blocked even though I signed up to say I wanted the emails and now sending emails is being obstructed. It is just very frustrating for a small business like mine and takes alot of time that I really don't have.”

Helpful Report

(Support) - Posted 5 years ago

Hi Karen Thank you for your review, we really appreciate your feedback. If you wish to discuss your account in further detail please do contact our Customer Relations team on 0345 223 9000 or via email at customerrelations@cobweb.com Kind regards Cobweb

Posted 5 years ago

“Josh Puddick received and resolved my issue within a few minutes - great service!”

Helpful Report

(Support) - Posted 5 years ago

Hi Andrew We are delighted to hear that Josh was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“Always dependable, thank you Cobweb. This was malicious spam, so good to avoid it with your help.”

Helpful Report

(Support) - Posted 5 years ago

Hi Ash We really appreciate your feedback and are pleased to hear that our support team was able to assist you. Kind regards Cobweb

Posted 5 years ago

“Cobweb has been a great email system provider.”

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(Support) - Posted 5 years ago

Hi Thom Thank you for your review, we are really pleased to hear you have been happy with our service. Kind regards Cobweb

Posted 5 years ago

“Thank you for trying to help resolve this mystery.”

Helpful Report

(Support) - Posted 5 years ago

Hi Beata We are really pleased to hear our support team were able to assist you. Please do let us know if you require anything further. Kind regards Cobweb

Posted 5 years ago

“I left this overnight as to whether I filled this out as I know we are all in difficult times so there could be reasons. However, you asked for the information, so there is no point if it isn't honest. The issue giving rise to the ticket happened to multiple accounts in the same time frame and at a time where most of their PCs would either have been idle or turned off. Further, from the bunch of logs I'd collated and sent you a from the sources that I'd had available all but showed that this was unlikely to be a client side issue. The information I'd submitted also stated that external recipients had also got some of the resent emails. I'd submitted the ticket as I was after any additional info that you may have had that I didn't already have that could help me confirm that there had been a server glitch on the o365 exchange server. To quote: "The concern is that there is some malware happening. I'm thinking that it is more likely something to do with load with the current busy nature of 365 but would really like confirmation that this is the case." I had tried to collate as much of the information as possible in the ticket and as you will see had example mails, times, header analysis and exchange logs. The reply back late that evening asked me for lists of all users and inbox rules. Given the information I had already given and the fact that I'd stated external recipients (thus I'm not sure I can even get a list of everyone that received duplicates), it did make me wonder if the info I'd already submitted had even been read. I did even wonder if your email processing strips out screenshots or attachments. After clarifying after the bank holiday that the incident had now stopped and that I wasn't after a fix (as the issue had already resolved itself with no action from the users), I get in the response: "Also, if it were an issue on the Microsoft side, then all our customers would be facing the same issue, which isn't the case." One of the reasons I'd contacted you was that you may have had other customers report similar so could confirm any server weirdness, however as you didn't then it still remains unexplained. This may be the kind of explanation that satisfies the majority of your callers but to me, it feels like a 'fob' and certainly gives me zero help when I then have to explain what happened to my CEO. Please feel free to contact me about this should you wish to.”

Helpful Report

(Support) - Posted 5 years ago

Hi Jez Thank you so much for taking the time to write a review. We are sorry to hear your experience did not meet expectation on this occasion. If you would like to discuss your feedback further please contact our Customer Relations team on 0345 223 900 or via email at customerrelations@cobweb.com Kind Regards Cobweb

Posted 5 years ago

“Great service - thanks”

Helpful Report

(Support) - Posted 5 years ago

Hi Lynsey We are pleased to hear that. Kind regards Cobweb

Posted 5 years ago

“Got through quickly, got quick assessment of problem and reasonable answer.”

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(Support) - Posted 5 years ago

Hi Thank you for taking the time to leave a review, we really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Good efficient job”

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(Support) - Posted 5 years ago

Hi Vince We really appreciate your feedback. Kind regards Cobweb

Posted 5 years ago

“Fantastic help”

Helpful Report

(Support) - Posted 5 years ago

Hi Elizabeth Thank you for your review, we are really pleased to hear that. Kind regards Cobweb

Posted 5 years ago

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Cobweb is rated 4.8 based on 7,949 reviews