Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 7,955 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very prompt for a non-urgent query. Thank you.”

Helpful Report

(Support) - Posted 6 years ago

Hi Abbey - Jane Thank you for your 5 star review. Kind regards Cobweb

Posted 6 years ago

“It was outstanding”

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(Support) - Posted 6 years ago

Hi Hew That is fantastic to hear, thank you for your review. Kind regards Cobweb

Posted 6 years ago

“finally got there in the end”

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(Support) - Posted 6 years ago

Hi Thank you for taking the time to leave a review. Kind regards Cobweb

Posted 6 years ago

“Does what it promises too with very helpful and knowledgeable support staff”

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(Support) - Posted 6 years ago

HI Caroline That is fantastic to hear, have a great day! Kind regards Cobweb

Posted 6 years ago

“Kieran was very helpful”

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(Support) - Posted 6 years ago

Hi Monique We are happy to hear Kieran was able to assist you, please do let us know if you require anything further. Kind Regards Cobweb

Posted 6 years ago

“Prompt response. Many thanks”

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(Support) - Posted 6 years ago

Hi Amanda Thank you for your 5 star review. Kind regards Cobweb

Posted 6 years ago

“Thanks for understanding our security concerns and for helping us to tighten our procedures”

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(Support) - Posted 6 years ago

Hi Andrew We are really pleased to hear our support team was able to assist you, please do let us know if you require anything further. Kind regards Cobweb

Posted 6 years ago

“Fast and resolved to my satisfaction”

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(Support) - Posted 6 years ago

Hi Stephen Thank you for your feedback, have a great day! Kind regards Cobweb

Posted 6 years ago

“Andrew could not have been more helpful. Great communication and knowledge level and made the whole process effortless from my side. Thanks.”

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(Service Addition) - Posted 6 years ago

Hi Toby Thank you so much for your kind words, we are extremely pleased to hear you were happy with the support provided by Andrew. Please do let us know if you require anything further. Kind regards Cobweb

Posted 6 years ago

“lets hope it works”

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(Support) - Posted 6 years ago

Hi Andrew Thank you for your 5 star review, please do let us know if you require anything further. Kind regards Cobweb

Posted 6 years ago

“Excellent and prompt service usual.”

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(Service Addition) - Posted 6 years ago

Hi That is fantastic to hear, have a great day! Kind regards Cobweb

Posted 6 years ago

“Pedantic replies no actual answers to my question”

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(Support) - Posted 6 years ago

Hi We are really sorry to hear your experience did not meet expectation on this occasion, if you would like this looked into further please contact our Customer Relations team on 0345 223 9000 or at customerrelations@cobweb.com

Posted 6 years ago

“always very quick at fixing any problem”

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(Support) - Posted 6 years ago

Hi Claudio Thank you so much for your feedback, have a great day! Kind regards Cobweb

Posted 6 years ago

“Great support”

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(Support) - Posted 6 years ago

Hi Stuart That is fantastic to hear, thank you for your review. Kind regards Cobweb

Posted 6 years ago

“resolved swiftly.”

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(Support) - Posted 6 years ago

Hi Thank you for your 5 star review. Kind regards Cobweb

Posted 6 years ago

“Daniel was just amazing - he managed to help solve the issues quickly and efficiently, and went above and beyond with our case. He was lovely to deal with, took time and care and was very patient with my lack of tech-knowledge! Extremely grateful!”

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(Support) - Posted 6 years ago

Hi Whitney Thank you so much for your kind words, we are delighted to hear that Daniel was able to assist you. Please do let us know if you require anything further. Kind regards Cobweb

Posted 6 years ago

“Thanks for the continued help”

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(Support) - Posted 6 years ago

Hi Anna We really appreciate your feedback. Kind regards Cobweb

Posted 6 years ago

“Wonderful and very patient. Thank you”

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(Support) - Posted 6 years ago

Hi Camilla Thank you for your kind words, please do let us know if you require anything else. Kind regards Cobweb

Posted 6 years ago

“The entire process has been very poor. However the main concern was that I was miss-sold Mimecast email protection when I made it clear I wanted web security. This error was highlighted to you last Wednesday. I am still waiting for this to be remedied, with no one calling me back. Our businesses computers are currently without protection, for which I hold cobweb liable for any loss.”

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(Service Addition) - Posted 6 years ago

Hi Thank you for taking the time to leave a review, we are very sorry to hear your experience did not meet expectations on this occasion. Our sales team will be in contact with you to discuss the situation. Kind regards Cobweb

Posted 6 years ago

“Issue sorted by Rory, very professional, excellent service.”

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(Support) - Posted 6 years ago

Hi Thank you for your 5 star review. Kind regards Cobweb

Posted 6 years ago

Cobweb is rated 4.8 based on 7,955 reviews