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Cobweb Reviews

4.7 Rating 6,284 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once I was in touch with Elliot Field, who was on the night shift and was able to respond to my requests for support quickly, I was in good hands. We were able to speak on the phone and he was excellent. (I had encountered a no. of difficulties trying to transfer my domains to Cobweb and the accuracy/currency of the relevant advice in the Knowledge Base was not great). In Elliot's absence I found the speed of response to requests for support rather variable - just an acknowledgement would have helped at times e.g if Elliot's colleagues had decided to await his return .”

(Support) - Posted 2 years ago

Hi, Thank you for taking the time to review Cobweb. If you wish to discuss your feedback in more detail please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com. Regards Cobweb

Posted 2 years ago

“question submitted. asked and answered.”

(Support) - Posted 2 years ago

Hi Lewis, Good to hear you were pleased with the support provided and thank you for reviewing Cobweb. Regards Cobweb.

Posted 2 years ago

“Usually has been better than this time. Although slow to come back, still acceptable.”

(Support) - Posted 2 years ago

Hi Ali Thank you for your review. Regards, Cobweb

Posted 2 years ago

“it was generally good,”

(Support) - Posted 2 years ago

Hi Ali, Thank you for your 4-star review and feedback. Regards Cobweb

Posted 2 years ago

“Great to get the problem solved and brilliant they could call upon Microsoft to help out.”

(Support) - Posted 2 years ago

Hi, Thank you for your 5-star review and feedback. Regards Cobweb

Posted 2 years ago

“The license I requested was applied”

(Support) - Posted 2 years ago

Hi, Thank you for taking the time to review Cobweb. Regards Cobweb

Posted 2 years ago

“very good sorted”

(Support) - Posted 2 years ago

Hi Peter, Good to hear, thank you for reviewing Cobweb and you were pleased with the support provided. Regards Cobweb

Posted 2 years ago

“The whole team are always very well informed and if they aren't they will find the information needed to help.”

(Support) - Posted 2 years ago

Hi Thank you for your kind words, we're happy to hear you were pleased with the service provided by our support team. Please do let us know if there is anything else we can help you with. Regards, Cobweb

Posted 2 years ago

“Issue resolved after a little backwards & forwards, but end result was psoitive.”

(Support) - Posted 2 years ago

Hi Simon, That's good to hear - thank you for your review and feedback. Regards Cobweb

Posted 2 years ago

“I had to do some further investigation on this myself but the links sent through helped.”

(Support) - Posted 2 years ago

Hi Amanda, Thank you for your feedback! Regards Cobweb

Posted 2 years ago

“Louis was very knowledgeable, polite & helpful”

(Support) - Posted 2 years ago

Hi, Thank you for your kind words, we're extremely happy to hear you were pleased with the service provided by Louis.  Please do let us know if there is anything else we can help you with. Regards Cobweb

Posted 2 years ago

“As an 82 year old with hearing loss I found some problem with speech speed of your staff . Nor am I good at pickiing up on the commands I am asked to confirm.”

(Support) - Posted 2 years ago

Hi Bud Thank you for your review and we note your feedback. Regards, Cobweb

Posted 2 years ago

“I took the old age method - re-booting my Laptop. All OK Thankyou”

(Support) - Posted 2 years ago

Hi Michael Thank you for your review and feedback. Regards, Cobweb

Posted 2 years ago

“All good, thanks.”

(Support) - Posted 2 years ago

Hi Malcolm, Thank you so much for taking the time to write a review. We are delighted to hear you were pleased with our service.  We constantly strive to improve our customer service and offer the best support to our customers.  Please do contact us if there is anything else we can help you with. Kind Regards, Cobweb

Posted 2 years ago

“Service is good but but could quicker and to the point”

(Support) - Posted 2 years ago

Hi Ali, Thank you so much for taking the time to write a review.  We use this feedback to ensure we constantly strive to improve our customer service.   Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 2 years ago

“Good and helpful”

(Support) - Posted 2 years ago

Hi Richard, Thank you for your feedback. Please do contact us if there is anything else we can help you with. Regards, Cobweb

Posted 2 years ago

“Service was good although it took over a day to get an answer”

(Support) - Posted 2 years ago

Hi Thank you for your review. Regards, Cobweb

Posted 2 years ago

“I originally wanted to add an extra user to our service via the Cobweb portal. I was unable to complete this online so called support. They advised that I email the request through so it could be completed that way. Although the user was added by doing it this way it would be great if the portal itself worked for me.”

(Support) - Posted 2 years ago

Hi Rob Thank you for your review and feedback. We will send you a separate email on how you can add additional users in the future. Regards, Cobweb

Posted 2 years ago

“Issue resolved.”

(Support) - Posted 2 years ago

Hi Malcolm Thank you for your review and feedback. Regards, Cobweb

Posted 2 years ago

“Quickly resolved request”

(Support) - Posted 2 years ago

Hi Tim Thank you for your review and feedback. Regards, Cobweb

Posted 2 years ago

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Cobweb is rated 4.7 based on 6,284 reviews