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Cobweb Reviews

4.7 Rating 7,840 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Elliot was as fast as an electrical transient in sorting an annoying MS Mail Outlook issue. "Cobweb - The Fastest Spiders in IT Territory!" You can tell I have been a Mad Man in my day....”

Helpful Report

(Support) - Posted 3 years ago

Hi Ash Thank you for your 5-star review and feedback. Regards, Cobweb

Posted 3 years ago

“Friendly and efficient support. Thank you Alex!”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 3 years ago

“Logged an issue with email account transfer and closing account. It is the mark of an excellent company when they will invest as much time and effort into a (long-standing) customer who is leaving as a new customer on-boarding. The issue was researched well, explained accurately, the right personnel were deployed and the communication throughout the whole process was good. An outstanding support experience.”

Helpful Report

(Support) - Posted 3 years ago

HI Mike, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“To find ourselves suddenly - and I do mean from one day to the next - with no warning email notification, after being with microsoft outlook for emails our entire business lives and after all the years of paying Cobweb to service those email accounts is a very low blow blow indeed. Unscrupulous to say the least. Microsoft blithely decided our accounts on older devices constituted ‘’legacy” accounts which they are no longer interested in and simply dropped us. I have in effect lost all my email folders because Microsoft will not migrate them. Now to even get my mail I have to go to an outlook site via Safari to a layout that is one of the worst I have experienced. Microsoft Outlook, you have certainly joined the ranks of the untrustworthy.”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for your feedback. We are extremely sorry to hear you had a negative experience when trying to set up your service. If you would like to discuss further, please contact our customer relations team on 0345 223 9000 or email customerrelations@cobweb.com Kindest regards Cobweb

Posted 3 years ago

“Excellent!”

Helpful Report

(Support) - Posted 3 years ago

Hi Kristina Many thanks for your feedback and 5-star review. Kind regards, Cobweb

Posted 3 years ago

“almost 3 weeks for a domain transfer? I gave up and was about to move it to godaddy. I may move it back as if anything else goes wrong I can't wait 3 weeks for an update.”

Helpful Report

(Support) - Posted 3 years ago

Hi Danny Thank you for your feedback - Customer Relations will call you to discuss your feedback further. Regards, Cobweb

Posted 3 years ago

“Using Cobweb for 10 years and the service never le me down”

Helpful Report

(Support) - Posted 3 years ago

Hi James Thank you for your feedback, we're extremely happy to hear you have been pleased with the service provided by our support team and for your continued custom. Regards, Cobweb

Posted 3 years ago

“Supportive and helpful”

Helpful Report

(Support) - Posted 3 years ago

Hi Tony Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Very good, very patient - thank you”

Helpful Report

(Support) - Posted 3 years ago

Hi Mark That's good to hear - thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Great support to help me solve my problem”

Helpful Report

(Support) - Posted 3 years ago

Hi Vania, Good to hear you were pleased with the support provided, thank you for reviewing Cobweb. Kind regards, Cobweb

Posted 3 years ago

“Excellent support, very knowledgeable and I was guided very well indeed.”

Helpful Report

(Support) - Posted 3 years ago

Hi, Many thanks for your feedback and 5 star review. Kind regards, Cobweb

Posted 3 years ago

“Good work”

Helpful Report

(Support) - Posted 3 years ago

Hi Howard, Thank you for your 5 star review and feedback. Kind regards, Cobweb

Posted 3 years ago

“Josh has been amazing many thanks for sorting this matter on a Friday afternoon Marco”

Helpful Report

(Support) - Posted 3 years ago

Hi Stefano, We are glad Josh was able to assist. Please do contact us if there is anything else we can help you with. Kind regards, Cobweb

Posted 3 years ago

“The support team were quick to identify my problem and it was resolved quickly so that I could get back to working normally. Thank you!”

Helpful Report

(Support) - Posted 3 years ago

Hi Geoffrey, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“A tricky set of issues that Michael Foster-Reed was presented by me. He was incredibly patient with me and solved all of the problems, other than Microsoft caused.”

Helpful Report

(Support) - Posted 3 years ago

Hi Charles, We are glad Michael was able to assist. Please do contact us if there is anything else we can help you with. Kind regards, Cobweb

Posted 3 years ago

“Josh was very helpful and patient with my lack of knowledge. He sorted out the problem speedily. Couldn't have been better....thank you.”

Helpful Report

(Support) - Posted 3 years ago

Hi Martin, We are glad Josh was able to assist. Please do contact us if there is anything else we can help you with. Kind regards, Cobweb

Posted 3 years ago

“Very helpful, as always”

Helpful Report

(Support) - Posted 3 years ago

Hi Gary, Good to hear you were pleased with the support provided, thank you for reviewing Cobweb. Kind regards, Cobweb

Posted 3 years ago

“My issue was sorted out very promptly and professionally.”

Helpful Report

(Support) - Posted 3 years ago

Hi John, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

“brilliant thank you”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for your 5 star review and feedback. Kind regards, Cobweb

Posted 3 years ago

“Josh was very understanding and attentive. He gave clear instructions and while due to the age of my IT equipment couldn’t fully restore my access to the emails, I have a full workaround which is fine. Couldn’t have asked for a better support agent.”

Helpful Report

(Support) - Posted 3 years ago

Hi Mick Thank you for your 5 star review and feedback for Josh, which is very much appreciated. Regards, Cobweb

Posted 3 years ago

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Cobweb is rated 4.7 based on 7,840 reviews