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Cobweb Reviews

4.7 Rating 6,281 Reviews

94 %

of reviewers recommend Cobweb

Company Reviews

About Cobweb:

Cobweb is one of Europe’s largest cloud solutions providers. Born in the cloud in 1996, Cobweb’s cloud services and solutions have empowered organisations of all size to grow into flexible, agile businesses through the deployment of best-of-breed cloud technologies. A member of the Cloud Industry Forum (CIF) and a Microsoft Gold Partner, we pride ourselves on innovation, and liberating customers through technology, backed up by 24*7 UK -based advice and support.

Visit Website

Phone:

0333 331 4962

Email:

customerrelations@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place
Fareham
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick to action”

(Support) - Posted 1 year ago

Hi, Good to hear, thank you for reviewing Cobweb! Kind regards, Cobweb

Posted 1 year ago

“Josh was very helpful”

(Support) - Posted 1 year ago

Hi That's great to hear - thank you for your review and feedback for Josh. Regards, Cobweb

Posted 1 year ago

“No reason has been provided as to why the contacts disappeared from my account and it was fortunate I had a backup. This leaves me concerned about the security of other data being held on Cobweb. It has made me look into how I can backup other data currently only held on Cobweb so that I also hold it locally on my SAN. Cobweb support have subsequently been in touch and advised the issue is with Office365 and recommend using Acronis Backup.”

Posted 1 year ago

Hi Chris, Thank you for the opportunity to discuss your feedback and for revising your overall star rating. If you would like any further information on Acronis, please do not hesitate to contact us. Regards, Cobweb

Posted 1 year ago

“Quick to respond with some solutions to help with an email problem. Good to have these to refer back to if the problem occurs again.”

(Support) - Posted 1 year ago

“Dont know installer of my computer and your staff worked it out between themselves but it took a long time”

(Support) - Posted 1 year ago

Hi Eric, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 1 year ago

“Very efficient”

(Support) - Posted 2 years ago

Hi, Thank you for your 4-star review and feedback. Kind regards, Cobweb

Posted 2 years ago

“this folder was actioned quicker than previous requests for this task on other projects, it would however be helpful for someone to tell me once it was complete so I know that the folder is now available to use.”

(Support) - Posted 2 years ago

Hi, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 2 years ago

“I was already a service user so I didn't notice much difference once the new service was installed (which is good!)”

(Service Addition) - Posted 2 years ago

Hi David, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 2 years ago

“Very quick, great service as usual”

(Support) - Posted 2 years ago

Hi, Thank you - we are pleased you were happy with service provided. Please do let us know if there is anything else we can help you with. Kind regards, Cobweb

Posted 2 years ago

“Patient reply”

(Support) - Posted 2 years ago

Hi Vince, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 2 years ago

“In recent quarter Cobwes support has been pretty crappy, in Q2 2022 they have been much better, its rare to get a call back at all let alone the same week, but my last 3 issues have had callback the same day and even resolutions within 24 hours. really very good”

(Support) - Posted 2 years ago

Hi Mark, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 2 years ago

“Prompt and professional service”

(Support) - Posted 2 years ago

Hi, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 2 years ago

“Problem resolved - thanks”

(Support) - Posted 2 years ago

Hi Malachy, Thank you for your 4 star review and feedback. Kind regards, Cobweb

Posted 2 years ago

“provided good documentation and instruction”

(Support) - Posted 2 years ago

Hi Tom, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day. Kind regards, Cobweb

Posted 2 years ago

“Issue resolved in minutes”

(Support) - Posted 2 years ago

Hi, Thank you for your 4 star review and feedback. Kind regards, Cobweb

Posted 2 years ago

“Spot on with knowledge on how to resolve issue. Full set of information communicated over three calls as I did not understand full impact of changes suggested. But issue was resolved in short time and my calls were answered promptly. As always, I can rely on Cobweb Support.”

(Support) - Posted 2 years ago

Hi Lizzete, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good rest of your day! kind regards, Cobweb

Posted 2 years ago

“Took far too long to schedule - but once scheduled service was very good.”

(Service Addition) - Posted 2 years ago

Hi Parm, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 2 years ago

“It was sorted”

(Support) - Posted 2 years ago

Hi, Thank you for your 4 star review and feedback. Kind Regards, Cobweb

Posted 2 years ago

“Quick turnaround”

(Support) - Posted 2 years ago

Hi, Thank you for your 4 star review and feedback. Kind regards, Cobweb

Posted 2 years ago

“We got the issue resolved”

(Support) - Posted 2 years ago

Hi Craig Thank you for your review and feedback. Regards, Cobweb

Posted 2 years ago

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Cobweb is rated 4.7 based on 6,281 reviews