Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.74

4.7 Rating 7,256 Reviews

95 %

of reviewers recommend Cobweb

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About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Cobweb 5 star review on 14th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks a lot”

Helpful Report

(Support) - Posted 2 years ago

Hi Mark Thank you for your review and feedback. Regards, Cobweb

Posted 2 years ago

“Thanks for your help”

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(Support) - Posted 2 years ago

Hi Thomas Thank you for your review and feedback. Regards, Cobweb

Posted 2 years ago

“Knowledgeable and helpful team resolved my issue many thanks”

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(Support) - Posted 2 years ago

Hi, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 2 years ago

“Problem dealt with well”

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(Support) - Posted 2 years ago

Hi Malcolm, Good to hear, thank you for reviewing Cobweb! Kind regards, Cobweb

Posted 2 years ago

“Good service”

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(Service Addition) - Posted 2 years ago

Hi Iftiker, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 2 years ago

“generally fast, with a detailed description of the cause and an outlook what to do to solve the problem or what to do to avoid this problem in future.”

Helpful Report

(Support) - Posted 2 years ago

Hi, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 2 years ago

Author didn't leave any comments.

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(Support) - Posted 2 years ago

“I had an issue that was resolved but with a bit of collateral damage. You had identified procedural failings and have told me this morning that that was being addressed. The issue was addressed fast and efficiently, even dealing directly with a third party. So no grumbles, just glad I had the support to resolve swiftly.”

Helpful Report

(Support) - Posted 2 years ago

Hi Chris, Thank you for taking the time to review us, your review is very much appreciated!  Please do contact us if there is anything else we can help you with!  Have a good day! Kind regards, Cobweb

Posted 2 years ago

“Issue resolved in good time and helpful feedback provided - thank you”

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(Support) - Posted 2 years ago

Hi, Good to hear you were pleased with the support provided, thank you for reviewing Cobweb. Kind regards, Cobweb

Posted 2 years ago

“Call was handled professionally. Was very happy that I received a phone call instead of just messaging via an on-line web chat !”

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(Support) - Posted 2 years ago

Hi Liz, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 2 years ago

“Frustrating situation, background explained. Thanks”

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(Support) - Posted 2 years ago

Hi Simon, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 2 years ago

“Phone picked up promptly, support was patient and excellent”

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(Support) - Posted 2 years ago

Hi Ross, Thank you for your 5-star review and feedback. Kind regards, Cobweb

Posted 2 years ago

“Suggest you allow Skip here.”

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(Support) - Posted 2 years ago

Hi Jane, Thank you for your 4 star review and feedback. Kind regards, Cobweb

Posted 2 years ago

“Good though we did get a peculiar e-mail from you which blocked our machine for a while but it did get sorted after the 2nd phone call”

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(Support) - Posted 2 years ago

Hi, That's really good to hear - thank you for your review and feedback. Kind regards, Cobweb

Posted 2 years ago

“Received a phone call offering help (which was very kind), but the timing wasn't convenient for me and by the time I was available the ticket had been cancelled.”

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(Support) - Posted 2 years ago

Hi Margaret, Thank you for your review, someone from the customer relations team will be in touch. Kind regards, Cobweb

Posted 2 years ago

“prompt response. no action required.”

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(Support) - Posted 3 years ago

Hi Thank you for your review and feedback. Regards, Cobweb

Posted 3 years ago

“Daniel has worked on our account a number of times and I have found him to be capable and responsive”

Helpful Report

(Support) - Posted 3 years ago

Hi David, We are glad Daniel was able to assist. Please do contact us if there is anything else we can help you with. Kind regards, Cobweb

Posted 3 years ago

“Thanks for getting back to me, I listed the response time as poor, as there was no expectation set as to when I was going to receive replies. Also as your email responses don't link in a thread via email, I had to go and find your previous response to put the answer into context. Little things but important to me. Kind regards, Mike Kirk”

Helpful Report

(Support) - Posted 3 years ago

Hi, Thank you for your review and feedback. Your comments have been passed to the relevant team and will be taken into consideration. Kind regards, Cobweb

Posted 3 years ago

“I haven't really needed much assistance, my last contact with yourselves was removing some email accounts & resubscription”

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(Support) - Posted 3 years ago

Hi Julian, Thank you for taking the time to review Cobweb. Kind regards, Cobweb

Posted 3 years ago

“You were very responsive and as helpful as possible (going beyond what I expected). Unfortunately, the problem is unresolved but this is due to a Microsoft policy change and nothing it is possible for you to fix.”

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(Support) - Posted 3 years ago

Hi, We really appreciate your feedback, thank you!  Please let us know if there is anything else we can help you with.  Have a great day! Kind regards, Cobweb

Posted 3 years ago

Cobweb is rated 4.7 based on 7,256 reviews