Clegg Gifford Reviews

Name: Clegg Gifford
Address: 100 Kings Road, Brentwood, Essex
Rating: 4.47

4.5 Rating 1,172 Reviews

88 %

of reviewers recommend Clegg Gifford

Company Reviews

Metrics

Info

4.5

Based on 1,172 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clegg Gifford:

Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968.

We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Clegg Gifford 5 star review on 15th July 2021

Gulzar Hussain

Clegg Gifford 5 star review on 24th June 2020

Darron From Get It Gone Waste Disposal And Recycling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently took out a motor trade policy with you. I dealt with Rob. My requirements were very specific and quite complicated as I am a new business. Rob listened to my requirements and took a great deal of time and effort to ensure he found the right product. He also gave me some very useful advice. I am very happy with the service I received and would be more than happy to recommend you to friends and colleagues in the trade.”

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Posted 7 years ago

“‭Paul is always happy to help and also go the extra mile to ensure the best cover for the best price . I have been now with them for several years and while price is always important it’s the quality of the cover for the price that makes the difference and they win hands down for this .”

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Posted 7 years ago

“Would usually recommend due to great customer service, however in recent months it is not possible to get hold of over the phone, which is unacceptable when you are making changes regularly.”

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Posted 7 years ago

“Never answer the phone & also never reply to emails. Shocking service!”

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Posted 7 years ago

“never answer the phone. used to have excellent service”

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Posted 7 years ago

“Dealt with renewal promptly and professionally, Sherrie Anderson replied quickly.”

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Posted 7 years ago

“no one to answer phones, very expensive ,once found a good insurer the struggles to get my ncb is unbelievable. very very poor if i could mark no stars i would have!!”

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Posted 7 years ago

“Clegg Gifford are always a helpful call away with sorting out any questions we might have without a fuss and can help with any alteration we might need during the course of our working year. We would recommend them to anyone!”

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Posted 7 years ago

“Awful. Can't get through to anyone on the phone or when I do I was hung up on.”

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Posted 7 years ago

“Been dealing with Paul Micallef at Clegg Gifford for around 3 years. He and the team have been superb, always immediately on hand to answer queries. Emailed are generally answered within the hour. The policy was Taylor made for me so covers everything I need.”

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Posted 7 years ago

“old boy, Dick Laurance can't help enough his side kick pual is very profesional in there work sorted me with my renewal easy to deal with”

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Posted 7 years ago

“I have been dealing with this company for my motor trade insurance for the last 3 years. Paul Micallef is always available and very perfessional I am very please with the service I receive”

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Posted 7 years ago

“Great service. Been with them since 2012. Very helpful and professional. I am a tour guide and my car is insured for hire and reward cover with a fabulous policy. Cant praise them enough!”

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Posted 8 years ago

“First class service. Very polite and helpful”

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Posted 8 years ago

“What a bunch of tossers! A bank error saw the cancellation of my direct debit. I phoned and told them, "blah,blah,blah, not to worry, call in when you return from holiday, write a new direct debit, policy won't be cancelled, note on your file, "etc, only to be sent texts threateming cancellation of my policy, etc. Does the left hand know what the right hands doing? And no way to contact them because it's Christmas! Great service ... NOT! Why did I waste my time in the first place contacting them??”

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Posted 8 years ago

“HAD TO CANCEL MY POLICY TO GET MID UPDATED, MEANING NO CARS ON IT. THEN WHEN I TRIED TO COMPLAIN THEY SAID NOT TAKING ON ANY MORE POLICIES. TRIED TO STITCH ME UP, STRAIGHT TO THE OMBUDSMAN AND FOS, THINKING I NEED THEM, PLEASE DO NOT TAKE A POLICY WITH THEM OR THEIR SISTER COMPANY TRADEX, SPENT A FORTUNE OVER THE YEARS, NOT A SINGLE CLAIM, TAKES THEM 3 MTHS TO EVEN UPDATE MID TO CARS THAT GET SOLD BEFORE THEY SHOW UP AS BEING INSURED. WARNING WARNING WARNING”

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Posted 8 years ago

“Rob Howard, gave us support and advice throughout our enquiry, we would recommend him for promotion and/or a pay rise. His knowledge and experience shone through all conversations and he helped in every enquiry.”

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Posted 8 years ago

“The initial renewal process for Limobike could have been handled a lot more efficiently (please could you use email like everyone else?! Postal service is not always reliable and with email we all have a record of what has been received and what has been missed) but after the initial problem particular thanks to Daniel Pelgrom for sorting out what seemed an insurmountable problem - he was particularly friendly, courteous and efficient. And Ian Jolly who helped with the certificates was good to deal with. Special mention to the boss - Stephen Endean - for taking my email and setting the solution in process. Thanks, Ceri Mort (MD)”

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Posted 8 years ago

“I used CG to get a policy. The insurers requested proof of residency which I sent to CG. They never passed it onto the insurers and my policy was cancelled. The insurer refuse to deal with me saying I have to go through the broker. I spent several hours phoning and emailing but no to response. Not only has my policy been cancelled but they are refusing to pay back anything from the premium I have paid. Update. CG have sorted out the issues. I now have my policy back. I'll give them the benefit of the doubt.”

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Posted 8 years ago

“very professional and quick decisions.”

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Posted 8 years ago

Clegg Gifford is rated 4.5 based on 1,172 reviews