Clegg Gifford Reviews

Name: Clegg Gifford
Address: 100 Kings Road, Brentwood, Essex
Rating: 4.47

4.5 Rating 1,145 Reviews

88 %

of reviewers recommend Clegg Gifford

Company Reviews

Metrics

Info

4.5

Based on 1,145 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Clegg Gifford:

Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968.

We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Clegg Gifford 5 star review on 15th July 2021

Gulzar Hussain

Clegg Gifford 5 star review on 24th June 2020

Darron From Get It Gone Waste Disposal And Recycling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service very helpful Joanne slater thank you”

Helpful Report

Posted 7 years ago

“Some of the most obstructive staff I have ever come across. After many years of being a Homefleet customer I have left due to the attitude of some of the staff. A Mr McDonald in claims is the specific reason I will not renew my three vehicles with CG, I refuse to deal with a company that employs people so disinterested in my business. His attitude this year was very much in keeping with the person who did my renewal last year. Thank you to Louise who was the only helpful person I found in trying to arrange my renewals this year, she was able to find the claim that Mr McDonald denied existed and correct my NCD from 4 years as I was advised by someone else to 14. A relief to find someone knowledgeable and efficient. If the management would like more information I would be happy to be contacted.”

Helpful Report

Posted 7 years ago

“Reference: L/ILF/MFL/0070021 Been with this company for about 20 years. Joanne Slater has always been extremely helpful whilst dealing with our queries. She has alwaus gone above and beyond to facilitate us. Can’t thank her enough.”

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Posted 7 years ago

“Thanks to Joanne Slater for the resolution.”

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Posted 7 years ago

“Great service many thanks to Joanne Slater for all your help.”

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Posted 7 years ago

“Emailed with a few queries regarding my renewal and, from Kathleen, got a prompt and full reply to every point raised. Always refreshing to get some customer service!! RW Policy L/WST/MTX/0193534.”

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Posted 7 years ago

“Paul is a top guy, always quick to respond to email or phone messages. I like being able to deal with him directly this is key reason for staying with Clegg Gifford. A admin charge has been introduced this year which I don’t believe was present before this is my reason for 4 stars as opposed to 5.”

Helpful Report

Posted 7 years ago

“Since dealing direct and having Paul Micallef as my direct contact I have had the reassurance and confidence of knowing that everytime I have needed a policy in place ahead of time or within a few hours he has been on hand and available. I havent dealt with anyone else or wanted to whilst been a client. Prior I had spoken to people but was never clear on what we were covered for. I have recommended to only speak with Paul and to use Clegg Gifford to all who are in the same business.”

Helpful Report

Posted 7 years ago

“Hi Joanne Slater was really helpful and chatty and turned renewing round in minutes and then we had a lovely chat. We fully recommend your company to anybody that asks who to use. To be fair dealing with Joanne makes us promote the business as she is so nice.”

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Posted 7 years ago

“Joann sorted my problem out quickly and with no fuss ...”

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Posted 7 years ago

“Don’t waist your time, rude and never answer phone , tradex were far better”

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Posted 7 years ago

“Very curious and aficiant well done Ashley”

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Posted 7 years ago

“Lisa was a very helpful advisor as I have been calling the company for the past 2 weeks and received minimal help. As soon as I spoke to Lisa today she helped me with everything that I needed and sent me the documents that I required to fill out and prevent the cancellation of my motor trade policy . Now whenever I call the company I specifically ask for Lisa as she is the most helpful, nice and very polite. I would highly recommend for her to be used by the company as she is a good advisor. Thanks Lisa!”

Helpful Report

Posted 7 years ago

“I recently took out a motor trade policy with you. I dealt with Rob. My requirements were very specific and quite complicated as I am a new business. Rob listened to my requirements and took a great deal of time and effort to ensure he found the right product. He also gave me some very useful advice. I am very happy with the service I received and would be more than happy to recommend you to friends and colleagues in the trade.”

Helpful Report

Posted 7 years ago

“‭Paul is always happy to help and also go the extra mile to ensure the best cover for the best price . I have been now with them for several years and while price is always important it’s the quality of the cover for the price that makes the difference and they win hands down for this .”

Helpful Report

Posted 7 years ago

“Would usually recommend due to great customer service, however in recent months it is not possible to get hold of over the phone, which is unacceptable when you are making changes regularly.”

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Posted 7 years ago

“Never answer the phone & also never reply to emails. Shocking service!”

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Posted 7 years ago

“never answer the phone. used to have excellent service”

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Posted 7 years ago

“Dealt with renewal promptly and professionally, Sherrie Anderson replied quickly.”

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Posted 7 years ago

“no one to answer phones, very expensive ,once found a good insurer the struggles to get my ncb is unbelievable. very very poor if i could mark no stars i would have!!”

Helpful Report

Posted 7 years ago

Clegg Gifford is rated 4.5 based on 1,145 reviews