Clegg Gifford Reviews

Name: Clegg Gifford
Address: 100 Kings Road, Brentwood, Essex
Rating: 4.46

4.5 Rating 1,176 Reviews

87 %

of reviewers recommend Clegg Gifford

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4.5

Based on 1,176 reviews

Customer Service
Communication Channels	Telephone

About Clegg Gifford:

Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968.

We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance.

We’d love to hear from you! Your reviews help us grow and improve, so please share your experience.

If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution.

Your satisfaction means everything to us!

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Clegg Gifford 5 star review on 15th July 2021

Gulzar Hussain

Clegg Gifford 5 star review on 24th June 2020

Darron From Get It Gone Waste Disposal And Recycling

Anonymous

Anonymous // 01/01/2019

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“Rob Howard, gave us support and advice throughout our enquiry, we would recommend him for promotion and/or a pay rise. His knowledge and experience shone through all conversations and he helped in every enquiry.”

Helpful Report

Posted 8 years ago

“The initial renewal process for Limobike could have been handled a lot more efficiently (please could you use email like everyone else?! Postal service is not always reliable and with email we all have a record of what has been received and what has been missed) but after the initial problem particular thanks to Daniel Pelgrom for sorting out what seemed an insurmountable problem - he was particularly friendly, courteous and efficient. And Ian Jolly who helped with the certificates was good to deal with. Special mention to the boss - Stephen Endean - for taking my email and setting the solution in process. Thanks, Ceri Mort (MD)”

Helpful Report

Posted 8 years ago

“I used CG to get a policy. The insurers requested proof of residency which I sent to CG. They never passed it onto the insurers and my policy was cancelled. The insurer refuse to deal with me saying I have to go through the broker. I spent several hours phoning and emailing but no to response. Not only has my policy been cancelled but they are refusing to pay back anything from the premium I have paid. Update. CG have sorted out the issues. I now have my policy back. I'll give them the benefit of the doubt.”

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Posted 8 years ago

“very professional and quick decisions.”

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Posted 8 years ago

“Very professional and helpful great prices would definitely recommend”

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Posted 8 years ago

“Very good customer service and very helpful with any questions we needed answering would highly recommend”

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Posted 8 years ago

“Required urgent and immediate cover. Were really understanding and efficient sorting the policy out straight away. Excellent service”

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Posted 8 years ago

“Rob was very helpful in finding me the policy that I needed for my business.”

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Posted 8 years ago

“Very good staff . Know what they are talking about . Very experienced”

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Posted 8 years ago

“when my motor trade insurance i send them 4 private no claim bonus they mention in my renewal that i had accident but i didnt had any accident now they took 1 motor trade no claim bonus and 4 private no claim bonus i phoned them so many times they transfiring my calls as no one know what to say but i can say its big scam please peoples be careful from them as am gna take them to court as atleast one person have to take stand if i knew this gna happend at the end i would cancel my policey the day i start so peoples please DONT GET INSURANCE WITH THESE SCAMERS”

Helpful Report

Posted 8 years ago

“Rob Howard who I deal with is always easy to contact and I know does his best for me at all times. He is easy to talk to and it is a pleasure doing business with him. Quick, efficient and cost friendly. I honestly think anyone would struggle to find a better service. Top of the range. Tony Martin.”

Helpful Report

Posted 8 years ago

“Sold me a traders policy not fit for purpose then charged me £280 to cancel it. To top it all off, after I cancelled, they then offered had the temerity to offer me the policy I asked for in the first place! Avoid at all costs.”

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Posted 9 years ago

“In previous years dealing with them have been OK, but last 2 years customer service has really gone done hill. Staff are indifferent or rude at best, left on hold for 20 mins today, with every renewal have had a admin problem on their side. Really disappointed and after being with them for several years and spending over £20k in premiums, finally decide to look else where for renewal this year.”

Helpful Report

Posted 9 years ago

“Can't get in touch via email which I had to do after been kept on hold twice for over 10 mins each time insurance paper work always wrong when it arrives every time insurance renewal due you can't talk to anyone so have to renew as they won't tell me how much no claims I have and horrible staff to talk to every thing seems to be a problem to them when you need to add or remove a vehicle”

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Posted 9 years ago

“Very Poor Customer Service, would do any thing in their power to avoid payout, will never ever use them again.”

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Posted 9 years ago

“Very Very Very Poor Customer Service, actually zero customer care, avoid these cons to save you hassle, will do any thing not to pay you, very quick in taking your money...”

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Posted 9 years ago

“Another year, another problem. Every renewal has a problem, either private vehicles missed off the insurance schedual or vehicles I dont and have never owned insured on my policy. This year however is the worst and the last year I will continue with them. When I got my renewal the obligatory vehicles missing was there as always, but I also got someone elses renwal addressed to me in a seperate envelope (data protection?), but the big issue I have this year is without notifying me or telling me, motorcycles over 250cc are no longer covered, so my business (motorbike servicing) is currently on hold AND my own motorbikes are not insured. A absolute waste of my time and life, their prices are not even that competetive anymore, let alone the stress and loss of business these guys cause.”

Helpful Report

Posted 9 years ago

“Dont Crash at weekends, left us helpless and despondent. Its a subcontracted nightmare. I was told getting couresty car but all i got was hertz trying to sell me a hire. By time reached Saturday lunchtime told phones had failed, but could still email. They said couldn't do anything till Monday. Basically couldn't or wouldn't give me Hertz details. I get impression if this company was on fire no one in office would use their own mobile to call the Police. Likewise if looked out the window and saw someone in distress wouldn't use their own mobile either. Its easy we are out of sight in a hospital with no transport, its sunny so everyone disappears for weekend leaving us in a mess”

Helpful Report

Posted 9 years ago

“Did everything to avoid paying out. Was treated like a soiled shoe. Avoid.”

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Posted 9 years ago

“Have always been very helpful in previous years however, have had issues this year with no response to emails (of which the conversation was initiated by them by email!) A snotty woman on the phone who was less than helpful and practically hung up on me and not even an apology for not responding on 3 occasions by that point. Not sure if they've had new staff recently or we've just been lucky in previous years to be able to speak to the helpful and polite ones. Seriously considering looking elsewhere if this level of customer service continues.”

Helpful Report

Posted 10 years ago

Clegg Gifford is rated 4.5 based on 1,176 reviews