“Our Moses basket arrived with screws missing so we called straight away to be told we had missed the post on that day but they would be sent the following day, we are still waiting 3 weeks on! Our Moses basket currently can’t be used so let’s hope baby doesn’t come before we can source the screws ourself. Really disappointed.”
“Bought the white moses basket with deluxe rocking stand and drape.
The screws didn't align with the dowelling rods, the rods split, the stand for the drape is flimsy and is not firm enough to stand without looking like it will fall over.
The mattress for the moses basket is a cheap and very thin scratching substance that is not a foam and the cover is thin, no quilting or padding and definitely doesn't look like it would manage if a nappy leaked!
It looks like any weight baby would feel the wooden woven base of the moses basket if placed onto the mattress!
Yes, we messaged the supplier about the issues with the damaged stand and the flimsy thing they passed off as a mattress. No, they did not reply.
Yes, we contacted Clair de lune directly!
No... No reply from Clair de lune either!
So, after spending a good amount of money on a so called, quality product...
We now have to buy a new mattress, one that's of a good enough quality and fit for a baby, and we need to buy a replacement stand, one without design flaws and that is actually fit for purpose!
So many people have had issues with Clair de lune and had to wait months for returns/spare parts..
Clair de lune...
Where should our babies sleep while they wait for you to sort out your shoddy products????
On the floor?????
Your after sales service is a disgrace and we will for one, be reporting your products and lack of after care regarding goods not fit for purpose and made from substandard materials and with shoddy workmanship and poor design.. to trading standards.
These products are for new born, vulnerable babies!
It's not like you sell inexpensive products, they are advertised as quality, but in effect, they are poor...
Very very poor.
Step up and stop conning new mums out of their hard earned cash!”
“Unfortunately this time ordering I experienced some problems, 1-2 working days delivery but did not receive order for 3 weeks. I had to chase it up 2 times to be told it was being dispatched that day and it both times it was never sent.”
“Wonderful service. Initial order arrived with a part missing. Contacted Customer Services and the missing part was quickly despatched. Great communications and very friendly service.”
“Slow delivery and items missing when it did arrive. I still have no idea when the missing items are going to be delivered.
I doubt I will use this company again =(”
“I have made several purchases from Clair de Lune last month, and have found the products to be of really high quality and postage really quick. I did have one issue with one parcel and the customer service was fantastic, I had really speedy replies over e-mail and the issue was resolved in minutes. Really helpful!”
“Extremely disappointed!! As, I never received my goods. The fed ex courier service has lost my parcel and still yet today I have not heard from their company. Where my parcel is? Felt really upset as it was a baby shower present I could not give it to her. This left me unhappy!”
“Delighted with the moses basket & stand. Perfect for what my daughter & son in law need as they are expecting their first child. It is of good quality and a reasonable price.”
“Very difficult to assemble. Instructions advise to use hand screw driver to insert screws into the wooden base to avoid any damage to the wood, unfortunately screws provided are too wide and the wooden base has much narrower hole in them therefore makes the job near impossible and would give wrist sprains!
The overall look of the basket is nice but the base does not have a trademark stamp of clair de lune on it so seems as if bought from any random shop.”
