Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do!
Many Thanks
The Customer Service Team :)
Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do!
Many Thanks
The Customer Service Team :)
“Lovely Moses basket. Customer service was excellent when we ordered the wrong mattress protector and needed to swap them over for the correct type of basket.”
Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do!
Many Thanks
The Customer Service Team :)
“Really lovely product. Cannot wait for arrival of baby now as having the Moses basket set up makes it all feel more real. Colours are so nice and clean and crisp!”
Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do!
Many Thanks
The Customer Service Team :)
“Ordered the bunny moses basket and stand for my newborn grandson, item came on time, and great quality.
Beautiful item, my daughter loves this for my grandson and I'm very sure he will get plenty of use out of it.
Excellent.”
Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do!
Many Thanks
The Customer Service Team :)
Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do!
Many Thanks
The Customer Service Team :)
Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do!
Many Thanks
The Customer Service Team :)
Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do!
Many Thanks
The Customer Service Team :)
Thank you so much for the lovely review and picture. We pride ourselves on our products and service, so it's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do!
Many Thanks
The Customer Service Team :)
Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do!
Many Thanks
The Customer Service Team :)
“These products are so fabulous. Absolutely beautiful and the quality is outstanding!
I would recommend this company and staff to anyone and everyone !! FIRST CLASS”
“What an absolutely amazing brand. Couldnāt be happier with the quality and style of our Moses basket and cot bed.
The perfect furniture for our little babe which provides comfort and functionality at its finest. Thank you so much!”
“The Moses basket stand was missing a circular disc and screw. On contacting Clair de Lune they were so helpful and answered every communication. We asked to purchase the replacement parts but were told we could not purchase but that they would send us a pack for free. Sadly the first pack never arrived, but on contact again they were swiftly dispatched and we have now a fully working stand again. Thank you so much.”
“The Mosses basket was lovely, the photos didnāt do it justice! Great quality product, fast delivery & excellent customer service when I had a query. I would highly recommend.”
“My daughter has used the blanket that came with her Clair de lune Moses basket since the day she was born- she is almost 2 years old now. It has become her comfort blanket which she uses day and night- and is affectionately known as āBatbyā. On a recent day trip, the blanket was misplaced. I contacted Clair de lune via email to see if I could buy a replacement. The lovely lady who replied offered to send out a replacement bucket, free of charge for my little girl. Iām very grateful and beyond happy that they could help. Thank you so much, excellent customer care”
“Beautiful Moses basket and amazing bundle! What a fantastic offer on such a high quality product, Iām delighted with it!! Just need to keep the cat out of it before baby comes š (it does look super cosy)”
“There refund policy is the worst iv come across ordered a item that was Ā£18.99 Ā£4.95 postage .unfortunately the item was not as described so returned yo my local shop which I thought was free .my statement says still owe Ā£10.95 emailed 3 times no response eventually had to ring to be told was charged Ā£4.95 again and Ā£6.95 to return never came across such extortionate return fees I have literally paid half for the item still wouldn't recommend if any chance you would need to return a item”
Hi! I'm so sorry to hear about the frustration on returning your item, unfortunately to cover the cost of the Collect+ fee used we do charge a Ā£6 fee which is in our Returns Policy and underneath the return form filled in. Alternatively we do offer our customers the option to return the item directly to us via Royal Mail if they would prefer. Once again I'm so sorry for the confusion caused.
“I place an order on 19/07/2023 and received the email mentioned that they are out of stock for some of products and wait for the shipping from other country with estimates delivery expected by early August.
However, I havenāt received my order until now (like a month after order confirmation)
I also reply to customer service email on 09/08 but no response since then.”
