Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.47

“The folding crib is beautiful and looks just as nice as it does in photos and I don’t regret buying it. Im hoping to use it downstairs instead of a Moses and my babies outgrew them in weeks previously. However, I did have to chase Clair de Lune as I didn’t hear anything for 6 days after ordering about dispatch but emailed and got a reply from customer services straight away and it was then dispatched. I built the crib and I thought that it would fold and stay folded up but it doesn’t, you have to have it placed between two objects to keep it folded. I again emailed customer services who suggested “ Thank you for contacting us. The bolts of the sides will need to be loosened off, fold the crib and then tighten the bolts again.” But after trying this, it didn’t work as the holes do not match up on the crib for this to work, but the holes match up when it’s unfolded to keep it together. So I can’t really use the “fold up” feature. Not sure if I’m doing something wrong but after looking again at it, I can’t see what it is.”

Helpful Report

Hey Kelsie, If you would like some further assistance with this issue please do not hesitate to get back in touch with our Customer Service team, customerservices@clair-de-lune.co.uk. Many Thanks The Customer Service Team :)

“Beautiful item (star wrap) - already had in 0-6 and just ordered in 6-12 as it is THE handiest item to have for wrapping up baby easily and warmly. I recommend these to all my pregnant friends!”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service and it is so lovely to hear about the experience you have had with us! we hope you love your products just as much as we do! Many Thanks The Customer Service Team!

“Fits perfectly to my mosses basket, perfect mosses basket mattress for my son’s comfort.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Lovely quality Moses basket and great accessories”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“5 star, absolutely in love with my Moses basket for my little boy. I cannot wait to use it when he arrives in October. The material is so nice & it was easy to put together.”

Clair de Lune 5 star review on 15th July 2024

Helpful Report

Thank you so much for the lovely review and picture. We pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“5 star, absolutely in love with my Moses basket for my little boy. I cannot wait to use it when he arrives in October. The material is so nice & it was easy to put together.”

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“Sadly the box was quite damaged but thankfully the contents were not. The item has been bought as a gift for my pregnant daughter-in-law so has not actually been given to her yet but from what I can see, it looks very nice. 🙂”

Helpful Report

Apologies about the box! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Gorgeous moses basket I ordered in blue I also ordered the moses basket bedding sets and fitted sheets so I could change from blue to cream. Think I will order the white to.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“What lovely stuff. I ordered the moses basket and the bedding to go with it. The basket is gorgeous and the quality is good! I also got some lovely hooded towels! Thanks!”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Delivered on time and the Moses basket looks great .Thank you.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“I bought 3 they are excellent and well worth the money. Two for my daughter who is having twins and one for my son who had a boy. They are so lovely and well worth the money and I bought the bundle”

Clair de Lune 5 star review on 13th July 2024

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Absolutely the freshest crisp Moses baskets ever. It looks beautiful and so inviting for a new baby . My daughter bought 2 and I’ve bought one for my bedroom . Looks so elegant will donate to Barbados local charity shop when finished with it . So happy with Moses basket ❤️❤️❤️”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Love the bedside crib, had a small defect and customer service was quick and extremely helpful in sending a replacement. Will not doubt to buy from Clair de Lune in the future”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Lovely Moses basket , good size and lovely quality”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Love the bedside crib, had a small defect and customer service was quick and extremely helpful in sending a replacement. Will not doubt to buy from Clair de Lune in the future”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Was easy to order, speedy delivery, beautiful moses basket. Cannot fault.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Was to order speedy delivery, beautiful moses basket. Cannot fault.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Easy website to purchase from. Delivery was very quick also. Order was perfect and just what I had imagined!”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Such gorgeous product at such a great price. All the sheets are so soft and a lovely shade of blue. Super speedy delivery also! I will be shopping again with Clair de Lune”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Excellent quality , quick service. 100% happy. Already placed a second order”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service so its lovely to hear about the experience you've had with us! We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Clair de Lune Reviews