Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.47

“I placed an order on Saturday morning with next-day delivery as I am 40 weeks pregnant and the Moses basket that we inherited broke! I understood that the next day delivery would not arrive until Monday with Sunday not being a working day. No updates to my order or even any tracking information available until 6pm on Monday, where I can now see that the delivery will be made on Wednesday. Have contact customer support a couple of times, no resolution or offer of support. It’s my first time ordering from the site, after hearing good things I am quite disappointed! Don’t offer next day delivery if you can’t fulfil the order the next day, and respond to your customers in a timely fashion! Being pregnant isn’t a time you should be having to worry about having your Moses basket on time - I would have ordered from elsewhere if I’d known that it was going to take this long.”

Helpful Report

Hi, Thank you so much for taking the time to leave us a review. I am so sorry to hear that you are unhappy with your delivery time. If you wanted to speak about this further please do not hesitate to contact our team customerservice@clair-de-lune.co.uk Kind regards

“Lovely Moses basket, elegant design. Easy to assemble and looks great on the stand!”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Product was delivered promptly and packed very well. I can’t wait to use it when my baby arrives. The most beautiful Moses basket. Thank you x”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Delivery was very fast. Very impressed with the quality of the moses basket and hooded towel. Would definitely order again.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Hasn't been used yet, but looks amazing quality and very quick delivery!”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Product was delivered promptly and packed very well. I can’t wait to use it when my baby arrives. The most beautiful Moses basket. Thank you x”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Product was delivered promptly and packed very well. I can’t wait to use it when my baby arrives. The most beautiful Moses basket. Thank you x”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“It was delivered on time. The chair is vey easy to assemble. The colour is really nice and the quality looks amazing!!! It is also very easy to clean. My baby loves sitting there. I am very happy for my choice!!!”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Beautiful Moses basket! Amazing price and quality.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Great quality, design and delivery.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Products were all perfect. Soft material and perfect for prepping for my new borns arrival.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Lovely Moses basket. Customer service was excellent when we ordered the wrong mattress protector and needed to swap them over for the correct type of basket.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Really lovely product. Cannot wait for arrival of baby now as having the Moses basket set up makes it all feel more real. Colours are so nice and clean and crisp!”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Ordered the bunny moses basket and stand for my newborn grandson, item came on time, and great quality. Beautiful item, my daughter loves this for my grandson and I'm very sure he will get plenty of use out of it. Excellent.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“The bassinet is perfect! Looks super cute and great quality”

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“Excellent service and product quality is excellent, so thank you”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Excellent quality. Great delivery and packaged well. Just need my granddaughter to arrive now to appreciate the basket even more.”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Amazing quality delivered quickly will recommend and use again”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Excellent service and good choice of products 👌 definitely reccomend”

Clair de Lune 5 star review on 28th June 2024

Helpful Report

Thank you so much for the lovely review and picture. We pride ourselves on our products and service, so it's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

“Brilliant product”

Helpful Report

Thank you so much for the lovely review, we pride ourselves on our products and service. It's lovely to hear about the experience you have had with us. We hope you love your products just as much as we do! Many Thanks The Customer Service Team :)

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Clair de Lune Reviews