The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,204 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a single side plate to replace a damaged one for a style that is not longer produced. Was really surprised, pleasantly, when I reveived an email saying some stock was available. Ordered immediately and plate was delivered, in excellent condition, a few days later. Couldn't fault the service.”

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“I found exactly what I was looking for. Site is easy to use and search is quick and accurate. Delivery was as promised, and the item was well packed. Will definitely use again if the need arises.”

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“I wanted to replace a couple of plates for our dinner service bought 53 years ago. China Village sto ked what we needed, at a very reasonable price. Ordering was straightforward and the plates were delivered as promised. I am very pleased.”

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“Rapid despatch of very well packed purchases. Excellent service all round.”

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“Good company to buy chinaware.”

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“Excellent service! Delivery was well ahead of eta.”

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“Follow-up of our request and the supply were excellent.”

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“Hello, I have received the parcel today. All well wrapped and ready to use. Since the day of the order confirmation 10 working days have passed as you stated in your email. Often delivery companies work on weekends too, so I would suggest to make clear yours does not as it may lead to confusion to some customers. I was not in a hurry, so timing has been OK for me. But other customers may be in a hurry to have their parcels. Most importantly, you did not mention that customs payment must be added. This always comes as a nasty surprise. Again, I would suggest to have your customer well informed of what they can expect. You will not lose a selling but ganin a satisfeid clent. Let me remind you that I ticked the "find it for me" in my order for a sauce stand and three oval platters of that very same model of plates. Why is it that they do not have the Barratts or bhs letters on the down side? I hope to hear from you soon. Sofía Bengoa”

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“Very helpful. Found what we were looking for. Will use again thanks to our dog breaking dishes on a regular basis.”

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“Delighted I could get a cup to match my 50 yr old teaset. ( broken when I had a Victorian afternoon tea party for my 10 yr old granddaughters birthday) Easy to order and came quite quickly . Well packed and notification of delivery”

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“Everything a buyer expects--items were as described (Royal Doulton "Yorktown" deep saucers), very well packed, and delivered quickly.”

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“Having previously bought discontinued tableware from other companies I was really impressed with the fairly short delivery time and the reasonable postage & packaging charge from China Village. When the parcel arrived I was very pleased with how carefully it had been packaged, breakages would have been impossible!”

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“The services was excellent. All the China was beautifully and effectively packed with recyclable materials. Marvellous service.”

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“Very pleased with every aspect. The replacement plates make up my dinner service which I've enjoyed for years. I would certainly use them again. Thanks.😁”

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“Very good service. Responded to on line order quickly.”

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“I like it and good quality”

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“Very good service from The China Village. I found 3 items that I needed I paid on a secure site and the items were delivered in a very strong box. I certainly will be using the company again.”

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“Item promptly sent, well packaged and safely received”

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“My 4 plates arrived quickly and in great condition.”

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“I am most impressed by my first experience of The China Village. My item was beautifully and securely packaged. It arrived in a timely fashion, with few days between my order and the delivery. Thank-you.”

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The China Village is rated 4.9 based on 3,204 reviews