The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 2,949 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 2,949 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Je n’ai toujours pas reçu ma commande. Je trouve que l’expédition est un peu longue. J’ai commandé récemment au Royaume Uni et j’ai reçu beaucoup plus rapidement. Nous n’avons pas la possibilité de suivre l’expédition de notre colis. Vous ne nous communiquez pas le numéro de suivi et les coordonnées du prestataire. Dans l’attente de votre retour. Marie H”

Helpful Report

Hi Marie, I will email you a link to the tracking now, I'm sure the parcel will be with you soon. Matt G

“Delivery and packaging were excellent, but I felt the quality of the 3 plates I received indicated they were seconds. Eg scratches on the glaze of two and painting on the rim not clean lines”

Helpful Report

“The salt pot was useless, it had no base at all. You advertised it as only missing a stopper.”

Helpful Report

Hi Sheila, I'm sorry to hear that the item wasn't as you expected. Unfortunately, the stopper for that particular pot spans the whole base (we've got the melamine pepper pot so I've had a look). You are more than welcome to return the item for a refund of course. Matt G

“The picture of the Spode Lavender saucer looked definitely lavender. It is pale blue. Very poor photo quality. The purchase is of no use to me, a total waste of money.”

Helpful Report

Hi Deborah, I'm sorry to hear that the saucer wasn't as you were hoping for. I will issue a full refund now. Matt G

“Delicate China wrapped in newspaper as well as the packaging - so left grubby marks. Green sticker dots on China - are they seconds ?”

Helpful Report

Hi, thank you for your feedback. The green got stickers are our grading system, green represents 'excellent' condition, and we use yellow for our lower grade of 'good'. We have found that newspaper is a very good packing material, as it is readily available to us, a perfect shock absorber, and more environmentally friendly than bubble wrap or polystyrene chips. However, going forward perhaps we should wrap the items in a plain paper rather than newspaper. Matt

“I felt the colour on the crockery was very poor and would not order from here again”

Helpful Report

Hi Yvonne, I'm sorry to hear the plates weren't as you were hoping. You are more than welcome to return them for a full refund. Email Matt at info@thechinavillage.co.uk and we will talk you through the returns process. Kind Regards, Matt G

“I was very disappointed that the tiny chip on the side of the teapot wasn't mentioned . For such a fine piece of china the touch up is quite roughly done. I will equally mention a little bit of guilding on the lid has worn away, but that on its own is acceptable.”

Helpful Report

Hi, we are very sorry to hear of your disappointment with your order and have emailed you to discuss this and how we can correct the situation for you.

“Description of quality was misleading. Good condition should not be applied to items which have gold leaf mostly missing, I wouu UK of classify what I recurved as poor quality so kit worth the money I paid”

Helpful Report

Hi, thank you for your review and we are very sorry to learn of your disappointment with your order. If you would like to contact us regarding returning the items for a full refund please email us directly at info@thechinavillage.co.uk

“Came quickly and well packed BUT The plate I ordered seemed to be a second which i don't recall it being highlighted in the sale info The colour green was different on the Recency pattern masons ironstone and looked like a blobby darker over paint by someone clumsy 2nd time China has come back in disappointing quality so so t be using this service again unless desperate”

Helpful Report

Hi, thank you for your review and we are very sorry to learn of your disappointment with your order. Colours can often vary on older hand-painted patterns and this may explain the difference in the colouring between your set and the plate you have ordered. If you would like to contact us regarding returning the item for a full refund please email us directly at info@thechinavillage.co.uk

“I cannot send a review as I have not yet received my order. Have you a tracking number for this shipment order number 4921. As it is, I can only give you a poor rating however if and when I receive my order I am sure I can improve on that. Thank you. Ian Atkins”

Helpful Report

“I ordered 8 dinner plates in Potters Wheel and although it said condition was excellent I have to disagree at least 5 of them were obviously seconds not something I would have bought however the delivery service was very good but it would have been helpful if you had sent me an email telling me when to expect delivery The experience wouldn't stop me buying from you again but I would be more aware the next time and phone to check on the condition and if the deseign matched on all the plates . Overall disappointed .”

Helpful Report

Dear Nina, We are very sorry to hear of your disappointment with your order. We do allow seconds to be graded in our excellent grade if we feel the reason for the plate being a second is minor, however, on this occasion, we may have overlooked something that should have graded them into our good grade and for this we apologise. As with the matching of the design, we always try to match the hand painted patterns that naturally have variations as best as we can, however, as these were the last plates we had in stock we were unable to do this. As you have already mentioned, in future you can always call to discuss any particular pieces. If you would like to discuss this further, arrange a return or to discuss a refund, please contact us directly and we'd be happy to help. Kind regards, Matt

“I feel that this was a lot to pay for a bowl that appears to be a second marks on the side of bowl that can't come off and pit marks in the bottom when I hold it up to the light,also there was a yellow sticker on the side not sure if this indicates it's a second. Regards Lesley Robinson.”

Helpful Report

Dear Lesley, We are sorry to hear of your disappointment. The bowl you ordered was in our second grade of 'good' (indicated by the yellow sticker) and this will have been due to the marks you have referenced. Regarding our prices, we offer a price match guarantee to ensure out customers receive the best possible value and are sorry to hear you feel it was a lot to pay for the replacement bowl. If you would like to discus this further please don't hesitate to contact us and we will be happy to help.

“Our China is over 50 years old -- it was a pleasant surprise to find a company able to replace broken items, long out of production . Prompt, efficient service delivering product in good condition.”

Helpful Report

“Perfect dish, just what I was looking for - Was prompted when the item was in stock.”

Helpful Report

The China Village is rated 4.9 based on 2,949 reviews