The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,214 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,214 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased 3 Denby Arabesque Dinner Plates, they arrived on time and were well packed and damage free, all of the plates were purchased as "in excellent order" however, one of the plates looked to have been painted by a child and had not been glazed during manufacture. I am to say the least disappointed with the rogue plate and feel unable to reccomend The China Village.”

Helpful Report

Hi Stephen, Thanks for bringing this to my attention, I'm sorry to hear that one of the plates wasn't up to standard. There will often be colour variations between Denby pieces. This is usually caused by production taking place at different times, with different colours and techniques being used. However, if the plate was missing glaze, this should have been picked up by us. I will email you now to discuss a refund. Kind Regards, Matt G

“The Chia Village website is very comprehensive and easy to use. The pieces we ordered were well priced and arrived to us in Australia very well packaged and exactly as described. Great service, thanks.”

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“Good service. Why so much newspaper when packing goods for despatch. Its far more than needed.”

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“Excellent service and plates were like new”

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“I was pleased with my plates I will order again thank you”

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“Lovely muffin dish in great condition, reasonably priced. Delivery was very quick. I will definitely be ordering from The China Village again.”

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“Excellent service. I was very impressed that my query was kept on file and i was notified when you had my items in stock. Ordering very easy; kept informed of where my order was; delivery service excellent; exceedingly well packaged. I was very pleased with everything, thank you”

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“The items we ordered were carefully packaged individually and was kept informed at every stage of the order. Thanks”

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“Would definitely buy from the China Village again. Quick dispatch and item so well wrapped .”

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“This is the third order I have placed with China Village - they are very efficient, and my china arrives extremely well packed and in very good order and condition. Keep up the great service.”

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“Every time I use the China Village I am impressed by their business like efficiency. They never let you down.”

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“All good. Very efficient.”

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“The parcel was extremely well wrapped and all items received in good condition. An excellent company to deal with. Payment made easy and items delivered very quickly. I will certainly be using them again.”

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“Easy website to use great service and delivery many thanks”

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“Plates delivered were in excellent condition - great value. Well done!”

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“Fantastic service and items arrived promptly. Although the order had been very well packaged unfortunately one of the dinner plates had been broken in transit. I telephoned Matt and he immediately dispatched a replacement without a quibble. Thoroughly recommended.”

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“What an amazingly efficient business. Matt made the whole process of selling and despatching china incredibly easy with the most comprehensive set of instructions and he also gave prompt and helpful advice by email about the courier service. It was an absolute pleasure to do business with The China Village and I would happily go back to them in the future should we need to replace any china.”

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“Very well packed and arrived promptly. As described all in excellent condition.”