The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,183 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,183 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived early. Very well packed. Saucers have slight colour differences. Price very good so no complaints. Never heard of the company but would happily use them again.”

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“Items all received in good order & as advertised. Delivery slightly delayed due to holiday season but this was to be expected.”

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“Very pleased with purchase. Purchase was well packaged and my purchase was in excellent condition and great value.”

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“Exactly what I wanted. Been looking for a while and now I’ve completed my set. Thanks”

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“The order arrived in good time . Each itiem was individually well wrapped and in excellent condition .”

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“Why all the scrunched up newspapers for one plate.”

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“The Denby Greystone cereal bowls are excellent and arrived well packaged. Would buy from here again. Knocked a star off as the confirmation email said with our courier and didn't tell you which one. Started to worry when it hadn't arrived within 4 working days. It took 5 working days to arrive and came by Yodel.”

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“Quick service and item very well packaged. Only slightly odd thing was the offer of 10% off came very late in the checkout process. I had to go back and request it. They replied instantly, and I hope to see the discount in form of a refund come into my account in the near future.”

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“Very pleased to be contacted when the piece I was looking for became available.”

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“Everything was efficient, but the most impressive was the truly excellent packaging which would have protected the china through a nuclear explosion. Thanks.”

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“I didn't receive the plate I ordered yet. I was suppriced to get an email that I had to pay about £ 15 clearance tax before I will get the platen.”

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“Item delivered - a Spode saucer - was fine. However the package was delivered on 11th November and we didn't find it until today, the 17th, under the hedge at the front of the house. There was someone at home when the delivery was made, according to the tracking at 13.28 last Saturday, but it was presumably just left on the step and perhaps the subsequent high winds blew it off and under the hedge, and of course there has been very heavy rain so the box was very damp. If the driver doesn't get an answer when he knocks/rings perhaps he should put a card through the letter box so customers know the item has been delivered and where it has been left? That would have been particularly helpful in our case as we use the back door to go in and out of the house, not the front!!”

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“I find China Village products to be as stated in their description and are well packed. The item I ordered was of very good quality and was delivered very quickly”

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“delighted with service teapot arrived spotless considering it was second hand we thought it was brand new thank you”

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“Company great but delivery just abandoned, hence 4 rating. I will keep using China Village and hope.”

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“Very good”

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“very happy with service - replaced wedding china piece after 30 years with quick and efficient service at a reasonable cost”

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“Goods very very well packed and great service as usual.”

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“Received my replacement china very promptly in excellent condition”

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“4 Denby Regency Green Dinner Plates arrived well packaged and in good time. Described as in good condition. Obviously used but one plate has a distinct flaw so was clearly a second. Disappointed that wasn't made clear on description.”

Helpful Report

The China Village is rated 4.9 based on 3,183 reviews