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The China Village Reviews

4.9 Rating 2,948 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

4.9

Based on 2,948 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

The China Village 5 star review on 5th December 2023

The China Village 5 star review on 31st August 2022

The China Village 5 star review on 31st August 2022

The China Village 5 star review on 15th August 2022

The China Village 5 star review on 7th May 2022

The China Village 5 star review on 27th August 2021

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You told me you were selling Tumbling Leaves 4 inch tea cups. It turned out they were only 3.5 inch cups. They were well packed and arrived intact. I am only interested in 4 inch cups.”

Hi David, I'm sorry to hear that the cups were not the size you were expecting. You are welcome to return them for a refund if you would like, just email me at info@thechinavillage.co.uk and I can assist you if needed. Kind Regards, Matt G

“I ordered 2 oval plates and a pepper mill i received 2x round plates and pepper mill all-beit very well packaged plates”

Hi Dawn, I'm sorry to hear that the plates weren't what you were hoping for. The 10" plates are actually round so that is what the order was for, but I appreciate the photo makes it look as though they could be oval. You are more than welcome to return them for a refund if you wish to, just let me know. Kind Regards, Matt G

“Dear Sir, Still I have not received my purchase. Kindly I appreciate if you can look into this matter and get back to me as to where my item is at the moment. Thanks Moira Farrugia”

Hi Moira, thanks for letting me know. I will look into this straight away and email you with an update. Kind Regards, Matt

“What agent did you use to ship this item. Please provide info and details”

“Item received in timing as expected and well protected . No direct communication with supplier.No indication of where supplier is based. Everything was OK but nothing more than one would expect. 3 star rating is not a criticism but a rating of achievement of service level achieving expectation”

“I am a little disappointed as the lid of the casserole I purchased is a loose fit as if it is not the original lid.Also,there is a very tiny chip on the underside of the lid.I am giving this as a gift and feel it is passable due to the price I paid but not “excellent” condition as stated.I gave 3 stars for speed of service.”

“Although it is the same pattern the colours are lighter than the original tea set. This was a wedding present in 1967, 3 saucers were broken in a house move.”

“Handles on majestic red royal grafton coffee cups of different sizes so disappointed as we aree one cup down on our end of twelve.”

Hi Ken, I'm sorry to hear the handles didn't match. Please feel free to return any items that you are not happy with, for a full refund. Matt G

“I haven’t received my purchase yet so can’t really write a gd review might not be your fault I understand post office is busy”

“The teapot arrived promptly and extremely well packed. The knob on the lid is at a slight angle and I feel that the teapot is slightly heavier than the one I am replacing though I have already disposed of the pieces so cannot be quite sure. I am wondering if the fact that this one is made in Sri Lanka is the reason. Having said that it is good to have been able to replace the broken one and importantly, it pours just as well with no drips.”

“Although the cup pattern on the Royal Tuscan Charade matches my tea set the thicknesses of the two replacement cups are different to each other and both thicker than my originals, so a bit disappointing.”

“Although the tea cup I ordered wasn't damaged it was immediately clear that it was actually a second and looks quite different from my others.”

“I thought there was only one colour to my crockery set so was a bit surprised that the ones delivered were of a sandy colour rather than the grey ones I expected. Oh, well, it keeps the numbers up!”

Hi, thank you for your reply. Poole produced two patterns that were very similar, varying only in colour, Broadstone which is a cream/yellow colour and Lakestone which is a Grey/White colour. I suspect you have Lakestone rather than Broadstane hence the difference in colouring. If you would like to return the items for a refund, please contact us and we'll be happy to help.

“Be careful. I bought 2 cups from them that were advertised as good quality. When they arrived I noticed a yellow sticker on them. Both had chips in them where the stickers were.”

Hi, thank you for taking the time to leave us a review. We are very sorry to hear of your disappointment with your order. We do not intentionally sell anything with chips and grade our china carefully once before we list it for sale and again before dispatching the order. As you purchased items in 'good' condition rather than 'excellent' they may have manufacturing blemishes which is reflected in their reduced price. If you would like to discuss returning your order for a full refund please contact us.

“I paid for a signature on delivery the parcel was left, out of sight, without one. The goods were as described and well packed on time.”

Hi, thank you for your review. We are very sorry to hear the courier did not obtain a signature for your order and instead left the parcel in a safe place. We will be feeding this back to the courier to understand why this happened and we will refund the extra that you paid for the signature on your order.

“The package was well protected and arrived within the time stated. The item appeared darker brown in the photo, which matched my set but it arrived as a lighter shade so not a great match but is the same make and design in all other ways.”

“I'm sorry to say that I am disappointed with my purchase. I bought from you instead of another site because the description gave it 'excellent' but it has a mark on the spout which will be mistaken for something being on the jug spout, so I was going to ring you and ask if I could return it. It matches my dinner service but I won't put it on the table, so the only thing that I would use it for is storage in the fridge!”

Dear Marjorie, thank you for taking the time to leave a review. We are sorry to hear of your disappointment with your order. We have contacted you directly in order to resolve this for you.

Hi, thank you for taking time to leave a review. Further to our conversations, I can now confirm a full refund has been issued. Please accept our apologies for the poor experience you had with us on this occasion.

“Package not delivered to the correct address, so wouldn't have got it today if I hadn't seen the delivery man and gone to check what he had delivered! Should have been delivered to me at Shillingbury, Donnington Farm, Ledbury HR8 2HX -- you left out Shillingbury from the address.”

Hi, thank you for your review and we are sorry to hear the courier attempted to deliver to the wrong house. We have checked and can confirm the address we dispatched to was correct and did include the full address you have stated and so can only assume this was mistake on the part of the courier going to the wrong property. Please accept our apologies for this and we are glad that you are in safe receipt of your order.

“Products arrived without breakage and promptly. Very efficient and well pack. The only negative would be the quality of the products. I understand Denby wares are hand made and hand painted but I have a few of my pieces that arrived are seconds. i.e. one of the bowls suppose to be round is actually oval in shape. If it is seconds, then it should mentioned in advertising that it is seconds and I would understand. I was a bit disappointed that the said bowl cannot be use when I lay the table. It is so obviously wrong.”

Hi, thank you for taking the time to leave a review. We are sorry to hear you are disappointed with a few of the items you received. As you have stated, as some Denby ranges are handmade and hand painted there are variations between pieces and we do our best to ensure the pieces we send out are as close a match as possible. We have contacted you directly regarding a gesture of goodwill on your order and hope that this goes some way to offsetting your disappointment on this occasion.

“positive good service items as described and well packed negative on original order page was a box for alternate address if no one at home I supplied 5 other house numbers all within 30 metres of my house I opened my back door to find a soggy wet cardboard box left there, for how long I wouldnt know apart from that I would use this site again”

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The China Village is rated 4.9 based on 2,948 reviews