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The China Village Reviews

4.9 Rating 2,949 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

4.9

Based on 2,949 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

The China Village 5 star review on 5th December 2023

The China Village 5 star review on 31st August 2022

The China Village 5 star review on 31st August 2022

The China Village 5 star review on 15th August 2022

The China Village 5 star review on 7th May 2022

The China Village 5 star review on 27th August 2021

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“as you know I have not received my parcel yet as it was left at another address while I was away. So naturally I cannot say I am pleased.”

“Items not received yet”

Hi Anthony, Please accept our apologies for the delay. I am still following this up with the courier to find out the reason for the delay, and I will be back in touch when I have an update of some sort. You will of course be fully refunded if we cannot get to the bottom of this. Kind Regards, Matt G

“Urgent please contact person items sent to - wrong order !!”

“The plate I ordered was described as being in “good” condition but it was faded and the gold leaf was waver thin. I thought it was a fake. Very disappointed.”

Hi Ysabeau, I'm sorry to hear you were disappointed with your order. I can assure you that we don't sell fakes, but I am happy to refund your order. Please accept my apologies, Matt G

“Hi, I have not received my package yet, I'm still waiting on it to be delivered. Please advise me as to when I can accept it. Thanks, Emily”

“I ordered a blue teapot and you sent a green one it was a present for my daughter as she has a set of that Style and make I am going to return it”

Hi Patricia, The teapot you ordered was Denby 'Venice' which is a green pattern. If you know the name of the pattern you are looking for I will see if we have one in stock, or if we can get one in for you. You are more than welcome to return the item for a refund. Kind Regards, Matt

“I offered for sale 52 items of Johnson Brothers Indies blue China all in new or nearly condition ,including two tureens, in response to their request, to buy similar items. Most of the items I have for sale are items they are advertising as being out of stock. I spent lots of time recovering the items from my loft and completing their lists. Today I received an email to say they would not like to make an offer for the items . What sought of business treats the public like this. They are time wasters and do not deserve the ratings previously given.”

We are sorry to hear you were disappointed we were unable to purchase your set at this time. We have hundreds of customers looking to sell their sets to us each month and we make decisions on which sets to buy based on the demand for the china, our stock levels and cash flow. On this occasion, considering these factors we did not feel the set you have for sale is a good purchase for us at this time. We thank you for contacting us hope you manage to sell your set elsewhere.

“Not happy with them one was chipped and they all have a damp smell on them.”

“Fantastic service-or China arrived extremely well packed. Lovely that we were able to complete our dinner service. Thank you very much very efficient company”

“Item still not received!”

“Very happy with bowl perfect match for the rest of my set- thanks”

“Glad you kept me on your books The two teacups were well wrapped and arrived in good conditipn. Our new puppy enjoyed playing with the empty box!! Package arrived without much delay. Contents in good order as slready described”

“Very pleased as described. My purchase does not appear on e bay so could not leave feedback. Don't know why.”

“The items arrived and were all intact. These have now replaced items missing from the best set. Easy ordering and quick delivery.”

“5 star - Fast delivery, well packed”

“the plates are exactly like the four I already have so it makes a full set.”

The China Village is rated 4.9 based on 2,949 reviews