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Chiltern Oak Furniture Reviews

4.6 Rating 3,110 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

4.6

Based on 3,110 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Peterborough
PE1 5DD

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Chiltern Oak Furniture 5 star review on 12th September 2023

Chiltern Oak Furniture 5 star review on 7th January 2023

Chiltern Oak Furniture 5 star review on 2nd November 2022

Chiltern Oak Furniture 5 star review on 17th October 2022

Chiltern Oak Furniture 5 star review on 23rd September 2022

Chiltern Oak Furniture 5 star review on 15th June 2022

Chiltern Oak Furniture 5 star review on 14th May 2022

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the sideboard we purchased is not good. Doors and drawers are wonky, so much so that the paint is rubbing off where the door rubs on the frame when opening and closing. There is also damage to the unit we did not notice at first when delivered. This is second unit to be delivered as the first was damaged so had to be replaced.”

Posted 2 years ago

“Terrible customer service. I ordered a wardrobe & paid extra for white glove installation. The wardrobe arrived with no fittings. I now don't want the wardrobe, having already waited 2 weeks, it is needed this weekend. I am told nothing can be done, it will be collected in 12 days even though I have explained it is a small flat with no storage space. I offered to find my own courier so it can be collected tomorrow and asked to be reimbursed, I was told this was not possible.”

Posted 2 years ago

“We never got as far as seeing the wardrobe that we had ordered. The delivery process was utterly shambolic with the delivery company unable to stick to a three hour timeframe and unable to let anyone know when they might be able to redeliver. They are working at their own convenience, not the customer's. Avoid this company.”

Posted 2 years ago

“Purchased three items showing as 'in stock'. to be told they are not in stock and no delivery time advisable. still showing as 'in stock' on website - do not purchase before phoning to check stock! website misleading”

Posted 2 years ago

“Had 2 orders for different furniture items. - Both orders contained damaged items, due to a non existent QA process and poor packaging - The furniture is not the high quality I was expecting. The “oak” tops are 95% cheap MDF, with small oak side pieces and a thin top oak layer stuck on top, leaving inconsistencies in colour between these various pieces and visible join lines. This is false advertising as they don’t mention this anywhere on their website and advertise everything as “oak furniture” with “chunky oak tops”. From the look of the boxes it arrives in they source the products manufactured at low cost abroad and just resell them - The customer service is terrible. One refund not processed at all in the promised timeframe and I had to waste my time chasing it up. (They clearly have a lot of refunds to process, I wonder why?). Issue with the second refund with them not able to follow basic instructions or use any common sense Avoid at all costs”

Posted 2 years ago

“Ordered an oak wardrobe online only to be told 24 hours later that it was out of stock even though their website had allowed me to order it! Despite numerous emails I am still waiting for a refund! Totally unacceptable. If I could give this company zero stars I would!!”

Posted 2 years ago

“poor quality not OAK My Mother ordered a coffee table as a Christmas gift, on opening the box just after Christmas the coffee table was damaged beyond economical repair. Overall, the joints were visibly loose across several areas, particularly around the drawers - The central support below the drawers is snapped - The bottom shelf is loose/is coming away from the rest of the table - The top is loose/coming away from the rest of the table - The table top has a crack and large scratch in the centre. So overall the present was a nightmare, the quality of the wood was poor, never oak in a million years!! The upside to this nightmare, the returns procedure was straightforward and prompt and they credited the account back within 7 working day. Their Customer service assistant, knew her stuff, but I was surprised that straightaway, she offered me 30% discount, if I wanted to keep the coffee table, even with 30% off, the only use for the table would have been for a bonefire, laughable really.”

Posted 2 years ago

“Forget trying to speak to customer services on the phone unless you have half hour to wait and be prepared to chase them 2 or 3 times by email until you get a response. Having paid for the white glove delivery service, one of the wardrobe doors sticks and recently noticed the feet are at slightly different heights and were not adjusted? I can't be bothered to go through the painful process of trying to contact them again having gone through it when initially delivered damaged and will live with it. Would NEVER deal with them again”

Posted 2 years ago

“I would not recommend this company at all to anyone!! I ordered a large quantity of furniture back in September 2021. Dining table, chairs, sideboard, two smaller cupboard and a bedside cabinet. Was told table not in stock, but would be within 10-12 week, then my entire order would be delivered. They took full payment from me at point of ordering I rang today, 17 weeks later to see what’s happening. Only to be told my table has been in for a while but they now have no bedside cabinet. I have to wait till March for it to come in again. Basically they gave part of my order to someone else!! No email to notify me in all this time!! This is disgraceful, insulting and not even mediocre service!! Stay well away. I have requested a full refund!!”

Posted 2 years ago

“Purchased 5 pieces of bedroom furniture from the "Florence" range (2 x bedside tables / 2 x Chest of drawers and 1 x tallboy unit). Not only did the delivery turn up to my new home address on the day I had NOT scheduled / accepted, meaning I had to rush around to the home having received a phone call at 06.31 hrs with the men outside my new home, asking me to attend! All items were damaged/flawed in some way. Whilst packaging was "good" - clearly items had received damages and I am not sure how these items passed the quality check with scuffs / marring to the wood. The quality is poor. Not the solid wood advertised. Wobbly and cheap. I wouldn't take the risk in re ordering and having the same issues again although the furniture from a distance looks nice. I was able to reach customer services on Xmas Eve, and was advised I had to email in with pictures etc. Now waiting on a collection which I am advised could be 5-12 days despite me requesting this needs expediting. A complete inconvenience, as we now have 5 fully assembled pieces taking up room in our new home which means we cannot replace elsewhere until these are removed. Shocking quality for £1300! I wish I had taken note of reviews prior to ordering. The condition of these items is beyond unacceptable and all 5 pieces flawed / damaged in some way. Damages to both sides of the chest of drawers, the second chest of drawers has a piece of wood finished at an angle rather than in a straight line! Scratches and blotches to bed side tables, finish awful down one side, tall boy cracked down one side. Heartbreaking to open these and see the state of the items when trying to set up our new home. Lets see how long the saga of collection and refunding takes, whilst having to outlay costs for new items elsewhere....”

Posted 2 years ago

“Ordered a TV stand and had to send it back because unit had scratches all over the wood top. Customer services got in touch and re-arranged for a replacement unit to be sent. Replacement unit arrives and it looks in good state until I take it out of the packaging and notice that one of the unit doors doesn't close properly, unit has scratches on wood top and one of the shelves. I would never purchase anything else from this vendor as I don't feel that the high price matches the quality of the furniture.”

Posted 2 years ago

“Ordered three items of furniture was given a delivery date. My furniture didn't arrive no message phone call or email to say why. I rang no reply on several occasions l emailed no response Eventually l did get through and was told it was out of stock. I did get a refund but all in all after service is appalling”

Posted 2 years ago

“I recently purchased a bookcase from this firm it arrived on time it came with one man instead of two as promised when and packed the back was falling off been in touch with the firm and they said they would give me a refund if I sent them a picture which I did I never answer me straight away which they haven’t so I tried ringing on this again this morning as soon as they open at 20 minutes and still no answer just hang on we will get back to you I think this is disgraceful and I think it needs looking into they don’t even answer their emails so what is wrong with this phone are you aware man”

Posted 2 years ago

“After trying to speak to customer services for 3 days (didn't have time to hang on phone for 30 mins until weekend) was told to send email and haven't even received acknowledgement despite sending another one 2 days later, terrible service!”

Posted 2 years ago

“This turned up damaged poor quality gaps in the furniture. Paint work finish terrible.”

Posted 2 years ago

“I ordered three items in November 2020, all arrived well made and in excellent condition. I decided this year to order similar items for the back lounge. They arrive damaged, with bent screws, joints coming apart. I spent 45 minutes on the phone waiting for an answer and got a full refund. I don’t know what’s happened to this company, have they changed their supplier or something. I won’t be ordering anything from them again, which is a shame.”

Posted 2 years ago

“Placed an order over a week ago. Heard nothing since. No one picking up the phone, no reply to emails or Instagram messages. What is going on????”

Posted 2 years ago

“Tried to pay had card refused because it didnt match the number I put in four times which was right I've never had a problem before have you got any idea how frustrating it is to be told you cant order something you cant need the £358 obviously”

Posted 2 years ago

“I rang twice to order chairs. I was on the phone over half an hour each time. The first time I tried to order 8 chairs. I was told they didn't have eight. After a rethink I rang back the following day to order 6. After another lengthy phone call I was told they only had 2 in stock. Useless.”

Posted 2 years ago

“One of the cabinets I ordered (£199) was faulty on delivery and so I requested it be collected. That was on 23 November and it is now 6 December. I had an email in response to mine with apologies and that they would chase up the recovery, but since then nothing. Tried to ring but nobody picked up after 20 minutes, and no answer to my recent emails. SERVICE IS APPALLING! Somehow they can arrange delivery within 5 days of a sales order but when it come to returns they are very very slow and are able to hang on your money for as long as they like. Even though I purchased other pieces of furniture from them which was fine, I won't be buying anything else now because their after service is so bad, which is a shame. I hope this review will get them to do something to improve their service otherwise, if I was a new purchaser I would hesitate buying anything from them.”

Posted 2 years ago

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Chiltern Oak Furniture is rated 4.6 based on 3,110 reviews