Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.59

4.6 Rating 3,119 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased many items of furniture from Chiltern Oak. All fantastic quality, it's extremely well packed, timely communication and polite delivery team. What more do you want. 5* well done”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you so much for taking the time to leave us a lovely review. We are very pleased to hear how happy you are with your furniture and the delivery experience you received. We hope to hear from you again in the future! Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“We orderd 2items and is not arrived they not picking up phones. Is this gone it to bankrupt? Please let us know. We paid full amount”

Helpful Report

Posted 2 hours ago

“Do not touch this company or trust them with your money. Very keen to sell you their products, tell you it will be a maximum 3 week delivery and take full payment. Only to be told a pack of lies and promises. Don’t deliver the goods. Don’t answer the phone. Don’t reply to your emails. SCAM of a company. Now closed down to re-brand as a new company. And I bet the new company will be run by the same people, who tell you they are nothing to do with Chiltern Oak and that they cannot fulfil any previous orders or complaints. Like a number of people on here, now left without any furniture and out of pocket by a large sum of money. I hope they sleep well at night !!!”

Helpful Report

Posted 8 hours ago

“Shambles of a company. Horrendous customer service. Spent near on £3000, paid in full, in July. Furniture to be delivered beginning of October. Still waiting, lies after lies. Constantly chasing for updates, too many issues to even list!. Now awaiting a call back for refund, the person I spoke to (finally) is unable to authorised. Apparently this company is rebranding so will continue to be the same ****show. Check their facebook page for other upser customers. AVOID”

Helpful Report

Posted 1 day ago

“Worst customer care I’ve ever experienced At the time of ordering I was told my items would be delivered in 2 weeks. I first chased my order after 3 weeks, to be told they were in stock and would be delivered ‘next week.’ After patiently chasing over a period of 8weeks, by phone (and being unable to leave a voice message due to a full mail box! ) and emailing a total of 6 times in all. Each time the excuses given were different. Your order items are : - with the dispatch team - To be delivered next week - out of stock - Low in stock - Slightly delayed - ready to be delivered I was beginning to think my order would not be fulfilled and judging by the recent reviews of Chiltern Oak I was not the only customer receiving this dreadful service. Finally after 9 weeks of waiting and constant chasing my goods were delivered. I cannot fault the delivery driver, who patiently waited while I checked my goods - they were correct and well packed. Unfortunately the after sales service and despatch team organisation is appalling and I will not be ordering from Chiltern Oak Furniture again.”

Helpful Report

Posted 2 days ago

“Total rubbish service. Can’t tell you about the product as I STILL HAVENT RECEIVED. Bloody useless. You have my money (approaching 1 month now) and I have no delivery. No phone no to speak to anyone. Just an email address that no one responds to. Just awful awful service. You should be ashamed. DO NOT BY FROM THIS SCAMMING BUSINESS.”

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Posted 5 days ago

“Appalling customer service. Impossible to get hold of anyone by phone. Failed to fulfil their service and also caused significant damage to my walls. DO NOT ORDER FROM HERE!!!!!!”

Helpful Report

Posted 3 weeks ago

“After 12 working days the coffee table was delivered and the product is very good. It came well packaged and was easy to assemble. I was eventually advised this was due to a new system being put in place and my order not being being logged on it. During this period reviews were posted indicating others were having delivery and communication problems and suggesting that the business was in administration. There was no evidence for this on the .gov business registration site. Note that it is not possible to communicate by phone or live chat, despite the statement on the web site. The staff in the store at Irthlingborough do not handle enquiries regarding online orders.”

Helpful Report

Posted 1 month ago

“Dreadful company, we have been trying to buy an item from them since august and have paid in full. We eventually cancelled in October and asked for our money but no response. I suspect that the parent company is in liquidation but we will try the company's register and county court.”

Helpful Report

Posted 1 month ago

“Ordered over a week ago (since learned company has ceased trading in September so why take my money)! No answer to emails or phone calls, this is FRAUD DO NOT BUY FROM THIS COMPANY”

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Posted 1 month ago

“We went into the branch at Irthlingborough and was served by Suzie. She went above and beyond her duties moving furniture that we requested and was so patient and unbelievable happy to please us. I would highly recommend this company who employ staff like Suzie.”

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Posted 2 months ago

“Customer service was absolutely excellent. No pressure sales staff but they are ready to help when you need it. They are polite and friendly, and know their furniture! Excellent deal and no fuss. Free delivery. This will be the first place I visit from now on.”

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Posted 4 months ago

“Very good customer service Excellent value for money Delivery service very reliable Very happy with our perches Would highly recommend”

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Posted 6 months ago

“Purchased the Falmouth oak 2.0m table which was delivered on 8/1/24, on 15/5/24 we noticed the top paint peeling to reveal cheap wood underneath. This is not an oak table. Despite reaching out through Facebook, email, phone and the enquiry from I have been unable to get a reply. Emails bounce back, the calls are ok hold for around 20 minutes then cut off and other methods of contact have been ignored. I paid a considerable amount of money for this table that isn’t even fit for Purpose! I will be reporting this to trading standards and all other relevant parties as this is ill described on your website, deceptive and not fit for use under the sales of goods and services act. I would like to resolve this matter if someone would kindly get in touch. As mentioned I have reached out and sent photos on all above methods so I’m sure you can find one method to contact me. For anyone thinking of purchasing this…. Don’t!”

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Posted 6 months ago

“Damaged item delivered, no answer on the phone and emails are undeliverable? Assume gone bust?”

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Posted 6 months ago

“I ordered a bedroom stool online. I'd seen it elsewhere and it was more money so I'm glad I sent for it from Chiltern Oak. It arrived very well packaged and is just as described. A very good quality piece of furniture.”

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Posted 8 months ago

“After having 3 x TV units all delivered and returned due to damaged items I eventually just gave up............the quality of the painted wood units is just awful. I even tried a different colour for a different range and manufacturer too. Absolutely shocking !”

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Posted 8 months ago

“Excellent item”

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Posted 8 months ago

“Nice Product”

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Posted 8 months ago

“Nice Product”

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Posted 8 months ago

“Nice Product”

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Posted 8 months ago

Chiltern Oak Furniture is rated 4.6 based on 3,119 reviews