Purchased 5 pieces of bedroom furniture from the "Florence" range (2 x bedside tables / 2 x Chest of drawers and 1 x tallboy unit). Not only did the delivery turn up to my new home address on the day I had NOT scheduled / accepted, meaning I had to rush around to the home having received a phone call at 06.31 hrs with the men outside my new home, asking me to attend! All items were damaged/flawed in some way. Whilst packaging was "good" - clearly items had received damages and I am not sure how these items passed the quality check with scuffs / marring to the wood. The quality is poor. Not the solid wood advertised. Wobbly and cheap. I wouldn't take the risk in re ordering and having the same issues again although the furniture from a distance looks nice. I was able to reach customer services on Xmas Eve, and was advised I had to email in with pictures etc. Now waiting on a collection which I am advised could be 5-12 days despite me requesting this needs expediting. A complete inconvenience, as we now have 5 fully assembled pieces taking up room in our new home which means we cannot replace elsewhere until these are removed. Shocking quality for £1300! I wish I had taken note of reviews prior to ordering. The condition of these items is beyond unacceptable and all 5 pieces flawed / damaged in some way. Damages to both sides of the chest of drawers, the second chest of drawers has a piece of wood finished at an angle rather than in a straight line! Scratches and blotches to bed side tables, finish awful down one side, tall boy cracked down one side. Heartbreaking to open these and see the state of the items when trying to set up our new home. Lets see how long the saga of collection and refunding takes, whilst having to outlay costs for new items elsewhere....