I recently purchased a bookcase from this firm it arrived on time it came with one man instead of two as promised when and packed the back was falling off been in touch with the firm and they said they would give me a refund if I sent them a picture which I did I never answer me straight away which they haven’t so I tried ringing on this again this morning as soon as they open at 20 minutes and still no answer just hang on we will get back to you I think this is disgraceful and I think it needs looking into they don’t even answer their emails so what is wrong with this phone are you aware man