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Chiltern Oak Furniture Reviews

4.6 Rating 3,110 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

4.6

Based on 3,110 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Peterborough
PE1 5DD

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Chiltern Oak Furniture 5 star review on 12th September 2023

Chiltern Oak Furniture 5 star review on 7th January 2023

Chiltern Oak Furniture 5 star review on 2nd November 2022

Chiltern Oak Furniture 5 star review on 17th October 2022

Chiltern Oak Furniture 5 star review on 23rd September 2022

Chiltern Oak Furniture 5 star review on 15th June 2022

Chiltern Oak Furniture 5 star review on 14th May 2022

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered bookcase. Bookcase comes in 2 parts. First time delivery had wrong top part and was returned . 2nd delivery shelves didn’t align to holes. 3rd time they sent someone to fix it and the only suggestion was to remove parts of the shelving using pliers to make it fit! Item returned and 2 weeks later still waiting on refund. Do not buy from this company not a good experience.”

Posted 1 year ago

“Delivery was good but drawers arrived damaged. Big chip out of them and a cracked drawer.”

Posted 1 year ago

Good afternoon, Thank you for leaving us a review. We are very sorry to hear that your new drawers arrived damaged. Please email us on sales@chilternoakfurniture.co.uk so we can look into this further for you. Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“Ordered a dressing table form here. The website has a picture of the dressing table, with a mirror and stool. Clicked on buy and ordered. Only a table arrives. The mirror and stool arent included, but this is not at all clear from the website. There is no link to buy them. You have to specifically search for them, and then they don't have stock. Not a good customer experience, and I feel like I have been mis-sold to. On phoning the shop, I had to wait 30 mins for an answer.”

Posted 1 year ago

“I have got to say this has been my worst experience ever with any furniture company they take at least a week to return any email or dont bother at all, We had delivered a Kingsize bedstead, 2 x bedside tables and a 6 drawer chest. one of the bedside tables arrived completly smashed and the 6 Drawer chest had lumps and bumps on top of the wood when you are paying £520 for a chest of drawers you expect exceptional quality , We then said we will have them replaced which they said on the phone would happen by Thursday this week ,we then get a email to say that there is none in stock and discontinued line We have spent £1300 for some accessories to complete a bedroom that we have just had built in wardrobes and we cant complete with all matching goods and no sorry and again no answer to a Email thast i sent a week ago- I would give this company a very wide birth - No customer care, once they have your money !!!!”

Posted 1 year ago

“Furniture ordered did not arrive. Poor customer service, I was advised emails not replied to because they were too busy. Emails only answered when I cancelled the order. Very disappointing and would not recommend.”

Posted 1 year ago

“An order was placed on 22 November - the goods were in stock according to the website and should be delivered within 3 working days. No goods have so far been received and emails not answered or communication as to when delivery is likely to be. I have just spent 50 minutes in your telephone queuing system and finally a message saying "sorry we could not take your call, please leave a message and we will get back to you" was received. So basically what a waste of nearly an hour and I am still no closer to finding out where my order is despite the cost of the goods being taken from my card when the order was placed. Disappointing to say the least!! I will now consider my next actions.”

Posted 1 year ago

“Cabinet delivered damaged with a warped door that would not close. Replacement cabinet was sent - upon opening the box it was completely shattered. How anyone could send a replacement in the state it is in is beyond me. It's like a bizarre collection of broken parts. I think damaged items just get put back into circulation so it's a lottery what you receive. Oh - and I challenge anybody to call their customer service team and get them to pick up. I've been waiting for 30mins and it's my second attempt. 100% record of failure so far. Not sure how they are still in business.”

Posted 1 year ago

“Customer service is rubbish have phoned no answer emailed asked for photos then no response. How this company is still in business I don't know look on independent review website for true reviews”

Posted 1 year ago

“I have bought a Hampshire White painted Oak double bed frame and after only a year and half the bed frame was broken as you can see on the attached below, I have complained and explained this if the company can exchange or refund some of it and told me "the item has presumably been used many hundreds of times and no longer take responsibility for structural issues" which is in my experience is a statement that seems rather hollow and their advert says 'made to lasts' BEWARE for those who want to buy this product. RUBBISH!!”

Posted 1 year ago

“Sadly the Rutland a painted Oak Chest of 6 drawers @ £404 to get to a room in my house was very disappointing. The first delivery had to be returned as the furniture was utterly shattered. The box had clearly been dropped during its travels from the workshop in Viet Nam. The courier refused point blank to open the box or wait for me to do so. A replacement was received. It was obvious that this was a regular occurrence. The design may look good from the photo online the material and method of construction are very basic and cheap. Though the product description is suppose to be oak its definitely not the solid oak we are use to in the UK. The wood is too soft. The leaflet in the drawers says it’s natural wood , wood veneers and painted MDF. Oak is not stated. There is no certified document to state it’s oak. I suspect it’s local Vietnamese wood. The drawer sliding action is rough being wood on wood… I.e. not sliding rollers. Should we therefore wax the wood sliders? The strength of the bottom leg support is questionable. Haven’t seen this design for 30 years. The top is not a solid oak top as seen. It’s laminated wood with cheap wood underneath. The back hardboard is stapled. My conclusion is it’s a cheap design and construction which is of poor value. Definitely not worth anyway near £404.”

Posted 1 year ago

“Nightmare service. Ordered four items, one arrived severely damaged - tried for four days to contact company by phone, email and messenger - eventually answered their phone after a another 40 minute wait. Promised they would arrange courier so I can return the bulky item (which is taking up valuable space) and get a refund. Still waiting for confirmation and still having to accommodate the box. Just noticed another item is also damaged but I’ve started to use it now - definitely would not use this company again. Their customer response time is shocking and they don’t fulfil their promises.”

Posted 1 year ago

“If I could give this company a zero I would. Ordered 5 pieces bedside tables, dressing table etc. 3 out of 5 were badly damaged, chipped and scratched wood. This is awful, I wish I stayed well away from this company. Such a waste of £500. I would recommend anyone to look elsewhere at more reputable companies when looking to buy good qualify pieces.”

Posted 1 year ago

“We ordered 2 bedside cabinets and one large chest of drawers all 3 were badly damaged. They replaced them no problems. Unfortunately 2 out of the 3 replacements were damaged. Sadly when bringing in their furniture they damaged the walls and the architrave. They replaced the furniture but no offer to repair the damage to our property.The 3rd set arrived and yet again they were damaged and shocking quality. I can't tell you how disappointed we are with the products. The delivery man suggested we got a marker pen to cover some of the damage!! I would think twice before buying from this company. It's online only so you can't view the products. I have attached photos to give you an idea of the poor finish on this rather expensive furniture.”

Posted 1 year ago

“Absolute disgrace! Ordered two sets of drawers which came really badly damaged and a sage green Florence unit, the Banbury design turned up instead. A nightmare to get hold of to rectify, told I would be contacted but had radio silence then a text message out of the blue weeks later to say a delivery company was coming to collect the damaged order. They have arrived and have on their information sheet for a completely different order so haven’t been able to collect the boxes..three massive ones that have been in my house since delivery nearly two months ago. DO NOT USE THIS COMPANY!! Still waiting on a refund of £1250 and no word yet.”

Posted 1 year ago

“Ordered a four wicker basket, two drawer unit. Ordering and delivery went well but on unpacking, one of the baskets did not match. I called sales immediately and sent the required email and picture. Automated response saying they should resolve in 72 hours. Still waiting over a week later. I have called several times, to be told they are awaiting a response from the workshop. Last call was thirty minutes ago to yet another assistant who could tell me nothing. This is very poor customer service. I don't want to return the item for such a trivial error on their part as I could end up with an even more unacceptable replacement. Just get your act together and ensure all the departments speak to each other or you will fail on your service to the people that are the life blood of your business, your customers.”

Posted 1 year ago

“Cheap uneven sided and feels like plastic rather than wood. Shelves are out of line too. Absolute rubbish.”

Posted 1 year ago

“My first order went missing. I had to chase it up. When it came one of the table legs was snapped, having to wait, again, for a replacement. Very disappointed!!! 😡”

Posted 1 year ago

“The nest of tables I ordered arrived with the largest one damaged beyond belief. The wood on the table top was broken and one leg was not attached. I contacted Chiltern about the damage and was told to send photos, which I did. No word of apology, or offer to send a replacement. The tables were eventually collected 15 DAYS LATER, and the refund arrived another 6 days after that. Not impressed.”

Posted 1 year ago

“Bought small bedside cabinet and quite disappointed at quality of make. The drawers don't open and shut properly and fall off the runner. You have to hold the back of the drawers steady to open the drawer, it then falls off the runner so you have to fiddle it about to close. The spray quality is average too as you can see some lacquer blemishes. Wouldn't buy again if this is the best they can do”

Posted 1 year ago

“Arrived broken. Clearly handled with no care either in storage or with the courier. Very disappointed and dissatisfied with my purchase. Unfortunately I would not recommend this service. It’s a shame, the product would have been nice otherwise.”

Posted 1 year ago

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Chiltern Oak Furniture is rated 4.6 based on 3,110 reviews