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Chiltern Oak Furniture Reviews

4.6 Rating 3,110 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

4.6

Based on 3,110 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Peterborough
PE1 5DD

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Chiltern Oak Furniture 5 star review on 12th September 2023

Chiltern Oak Furniture 5 star review on 7th January 2023

Chiltern Oak Furniture 5 star review on 2nd November 2022

Chiltern Oak Furniture 5 star review on 17th October 2022

Chiltern Oak Furniture 5 star review on 23rd September 2022

Chiltern Oak Furniture 5 star review on 15th June 2022

Chiltern Oak Furniture 5 star review on 14th May 2022

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After having 3 x TV units all delivered and returned due to damaged items I eventually just gave up............the quality of the painted wood units is just awful. I even tried a different colour for a different range and manufacturer too. Absolutely shocking !”

Posted 2 weeks ago

“Nice Product”

Posted 3 weeks ago

“Nice Product”

Posted 3 weeks ago

“Nice Product”

Posted 3 weeks ago

“Nice Product”

Posted 3 weeks ago

“Buyer Beware: Misrepresentation in Furniture Purchase As a diligent consumer, I embarked on the journey of furnishing my living space, aiming for both comfort and aesthetic appeal. However, what transpired during this process has left me with a sour taste and a cautionary tale to share. My experience with purchasing misrepresented furniture has been nothing short of disappointing. I placed an order for a Living room Oak set from a well-known online furniture retailer, enticed by the promising images and descriptions showcased on their website. The pictures showed Solid Oak even in there Description– all seemingly perfect for my envisioned living room. However, later on down the line the furniture has started to bubble , reality starkly contrasted with the online portrayal. First and foremost, the material used was of significantly lower quality than advertised. Instead of the promised Chunky Oak the Furniture was actually Veneered in the middle a flimsy material that resembled nothing close to the luxurious Chunky oak that they depicted online. The Painted oak which they advertise as lacked the promised trueness, with it being Softwood again this is a Lie. Moreover, I am now left with a set of furniture that is unusable as this can not be made to look like new again. Attempting to rectify the situation, I reached out to the customer service department, hoping for a resolution. However, the process was riddled with inefficiencies and lack of accountability. Responses were short and when provided, they offered little in terms of solutions or compensation for the misrepresented product and Shrubbed it off. In hindsight, my experience serves as a cautionary tale for fellow consumers. It underscores the importance of scrutinizing product descriptions, seeking out independent reviews, and perhaps most importantly, managing expectations when making online purchases, especially when it comes to furniture. In conclusion, the ordeal of ordering misrepresented furniture has been a lesson learned the hard way. While the convenience of online shopping is undeniable, it is imperative to remain vigilant and discerning to avoid falling victim to deceptive practices. As for me, I'll be more cautious in my future furniture endeavors, opting for retailers with transparent policies and a commitment to accurately representing their products.”

Posted 1 month ago

Hi Matthew. Thanks for your review, we appreciate all feedback regardless of its nature. It is very difficult to me to respond to many of your claims on the basis that your order is almost 4 years old and as a result, I'm unsure how these items were depicted on the website at that point in time. The length of time you've been in possession of the items also gives us little options in terms of rectifying any issues as it's well beyond any returns period. I would be surprised however if we had described the furniture as solid oak as you have suggested. The items you've purchased do include solid oak, but aren't entirely solid oak and wouldn't have been advertised as such. I appreciate that you are clearly very unhappy with the experience you've had shopping which is naturally disappointing. We're sorry for this. Kind regards, Chiltern Oak Furniture.

Posted 1 month ago

“impossible customer service, slow or not answering at all. Slow delivery.”

Posted 3 months ago

“13 months on and my £700 chair has fallen apart at the seems! The management said it’s accidental damage!! Customer service is shocking took over a week of phone calls for someone to respond only to met with the most unhelpful manager. Don’t buy from here I wish I have read all previous reviews and took my business elsewhere! Bad quality bad service bad price!”

Posted 3 months ago

“Ordered a larder which arrived absolutely smashed to pieces. Requested a replacement, and as a gesture of goodwill they said it would be assembled by the delivery team. Delivery team had to be persuaded to do this when the 2nd item arrived, and left all the packing behind. Item has since developed staining in many places across the wood. Avoid. Cowboys.”

Posted 3 months ago

“It has not arrived as notified. DPD their usual awful service say we were not in. Rubbish not left the house all day. (2 of us) now notify "that as we were not in" they will deliver to Bargain Booze on Chester Road. Outrageous as at 80 yrs old how are we expected to pick up a heavy item of furniture ourselves so why do you think we opted for delivery. If this is the service we can expect we will not be ordering again.”

Posted 3 months ago

“Ordered online, the site said items were in stock. A few days later advised out of stock. Ordered a different colour. 3 items were supposed to turn up, only one did. I am 68 with arthritic wrists and have to move furniture around for the delivery men., so far 4 times. One of the wardrobes was the wrong colour. Another delivery & that was the wrong colour! I had to be ready for another delivery at 7am today. At 10.30 they advised that there was not enough room on the van. I now have to put everything back and do it all again in around a fortnight's time. TERRIBLE CUSTOMER SERVICE”

Posted 6 months ago

“The product is just overpriced cheap rubbish from Vietnam! The design is great and sturdy but the panels are just flimsy made of fake wood, also the doors don't even close!”

Posted 7 months ago

“Spent over £600, informed them more than once we are unable to accept delivery on a Tuesday (like most people we work during the week) and 3 weeks on the trot they scheduled delivery for a Tuesday. I’ve now had to cancel the order after wasting 3 weeks of my time and will need to spend more time finding a dining table and ordering another one! Poor.”

Posted 8 months ago

“Bought two Florence bedside cabinets, in white, had to wait 5 days for delivery, despite living 6 miles up the road. Men delivered them, no problems, however upon unpacking them they were different shades of white. Contacted head office as I was told to do, they then told me I had to contact the store. Sent photos of cabinets, via email. Chap agreed they were different shades of white, so arranged for 2 others to be sent out, so I had to wait another week for replacement units, upon unpacking those, the cabinet drawers on one unit were different colour to the rest of the unit, and it was all scuffed. Second cabinet was slightly scuffed & there was all paint on the knob. Rang the store again, sent more pictures of replacement cabinets. Was agreed the cabinets were faulty. So a collection was arranged, so another week later the second lot of cabinets were collected. I requested my money back & now in tye process of getting refund. I've purchased different cabinets from elsewhere now. Not impressed with the quality of the Florence units and were certainly not worth £139 per unit that I paid.”

Posted 8 months ago

“I placed an order only to be told a few days later it is out of stock when it was showing available at the time of order. What I found most annoying was lack of communication the emails I sent took days for a response in the end I ended up cancelling the order altogether and requested for a full refund which is still not sorted. I usually order from the Cotswold furniture company thought I give this company a chance but I will stick to the best lesson learnt.”

Posted 10 months ago

Hi Ash, Thank you for bringing this to our attention. We sincerely apologize that your experience did not meet your expectations or our standards.

Posted 9 months ago

“I ordered a display cabinet on 10 April and am still waiting for it sadly. The sales team never like to call and only email but I have had to wait ages for response. Reason for the delay of this item has been varied depending on who emails back. I am so disappointed”

Posted 11 months ago

“A Bergen sideboard was delivered badly damaged. It was delivered by one man at 5.45 in the morning! It was made of very thin material and was very light so not surprised it was damaged. The return was efficient as was the collection, money refunded promptly.”

Posted 1 year ago

“Paid over £200 for a bookcase that looks like is was made by a 5 year old Poor quality unfinished wood, uneven & botched together with offcuts, staples sticking out, pieces don't fit together properly, back hanging off and it's covered in splits where nails have been put in. Great delivery but genuinely save your money and buy elsewhere, not even worth half what I paid for it. Tried to add pictures but won't upload unfortunately.”

Posted 1 year ago

Hello there. I'm very sorry to hear that the item has arrived in this condition. We wouldn't expect you to keep an item like this, if you'd like to get in touch with us via sales@chilternoakfurniture.co.uk, we can arrange a replacement for you. Kind regards, Chiltern Oak Furniture.

Posted 1 year ago

“My son ordered 2 bedside tables and a chest 29.1.23, for some reason they didnt text him or send an email but sent a automatic message on our house phone which wasn't clear with a bad signal so didn't know who it was from! I chased the company on 7th February after being on hold for nearly 30mins to be told they had tired to deliver that day but no one in my sons new house with being at work! The lady took my mobile number and said they would contact me that way, well today another automatic message on my house phone which I have tired to ring back but that doesn't work cos automated! I have rang Chiltern Oak to be again on hold for 30 mins, the lady did apologise and said my mobile number was down but why it wasn't used she didn't know, so the furniture is confirmed for delivery next week so it better be worth it and not damaged in anyway! sorry very poor service and we haven't got the furniture yet. From Mrs P”

Posted 1 year ago

“After reading so many good reviews, I am disappointed to be writing a poor one. Ordered an item online on 2nd Jan. When I ordered, it said there were 4 left. Received a confirmation email straight away & the money was taken from my account. On the 10th January I emailed to find out how long delivery would be. I received an auto reply to say my email would be responded to within 72hrs. By the 16th Jan I still hadn’t heard anything about delivery of my item so I called. I waited 18 mins for someone to answer the phone however, the person I spoke to was very apologetic & explained that the item simply hadn’t been brought up from the warehouse for delivery & that I would receive delivery within a week. 4 days later, still no news so I called again to be told that the item was out of stock & had been discontinued!! If I hadn’t of called who knows when I would have been told this as to this day, I still haven’t received a response to my email. Here’s hoping my money is refunded back to me quickly. Very poor experience which has put me off using this company ever again.”

Posted 1 year ago

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Chiltern Oak Furniture is rated 4.6 based on 3,110 reviews