CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,267 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

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“Already seem to be helping me walking on these old arthritic legs. Haven't had them off since I got them. I just hope I don't wear them out before I've saved up for another pair.”

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Posted 4 years ago

Thanks for taking the time to complete a review Michael. Lots of our customers say the same thing about Joya Footwear. So different to anything else they have worn. It's great to hear that they are working out for you too. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Fabulous shoes and service. Kota shows are excellent for plantar fasciitis”

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Posted 4 years ago

Thank you. I think that you mean Joya Shoes and yes they have such a soft cushioned midsole which will be ideal for plantar fasciitis. Kind regards, Jo - Cheerful Soles

Posted 4 years ago

“My order dealt with very efficiently and goods delivered when expected. Sadly the pair of Joya walking boots I particularly wanted were in the sale and were not my size. But I got something virtually similar. Your assistant was very helpful. The old Joya boots were no longer waterproof and were worn out. I never, for one day, had any problem with wearing them. I expect my new purchases to be about the same.”

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Posted 4 years ago

Thank you Gillian. It was a pleasure speaking with you. I am so pleased to hear that the New Joya styles you ordered were suitable. We will be getting a waterproof boot back in stock Autumn / Winter this year. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Friendly person helped w.order. Order arrived promptly”

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Posted 4 years ago

Thank you Ruth! We always love chatting to our customers and helping you to find the perfect fit. Best Wishes, Jo - Cheerful Soles

Posted 4 years ago

“Excellent Customer service and very good web site. I would highly recommend.”

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Posted 4 years ago

Thank you Christine. I hope that you like your new Joya Shoes and Sandals. Bring on the warmer weather for the sandals though! Thanks again, Kind Regards - Jo, Cheerful Soles

Posted 4 years ago

“Shoes very good. Turned up without notice from delivery company.”

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Posted 4 years ago

Thank you for leaving a review Nigel. I see that you opted for Royal Mail 1st Class Delivery. You should have received a shipping email from us to let you know that your new Joya shoes were on the way. Sometimes these emails can end up in your email spam folders. With this delivery option, Royal Mail don't send any specific updates. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Having ordered my shoes over the Christmas period, I was kept well informed re delivery. On arrival I had a query re cleaning my shoe, my email was responded to promptly & was very helpful.”

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Posted 4 years ago

Thanks for taking the time to complete a review Jenny. I'm pleased to hear you are happy with your new Joya Walking Trainers. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“My second purchase from Cheerful Soles. Quick efficient service, and delighted with my shoes.”

CheerfulSoles 5 star review on 12th January 2021

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Posted 4 years ago

Thank you Lorraine! I love the Classic Clog you just bought. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Quick excellent service The clogs I bought are amazing, I am a health care worker doing 12hour shift. I remembered reading about these shoes on an American site..they were the best for nurses. Well they are, no more painful feet or knees. Infact many of co workers have asked for your web site to order a pair. Cannot recommend these shoes and company enough”

CheerfulSoles 5 star review on 8th January 2021

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Posted 4 years ago

Ah, thanks for the review Elizabeth. You're right, the Alegria Shoe range started off as a nursning shoe in the US and has now evolved into the stylish / comfort shoe market. The clogs remain true to the original purpose though with wipe clean leather uppers, mild rocker sole, prominent arch support and an anti slip sole - perfect if you're on your feet all day. Thanks again Jo - Cheerful Soles

Posted 4 years ago

“I have osteoarthritis in my right toe and my new Algeria clogs are so comfortable to wear, that I wear them all the time as house slippers. I love the colours and style too.”

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Posted 4 years ago

Thanks Denise. I love the pattern on the Alegria Seville clogs you bought. I't good to heat the they also work with what must be an extremely painful foot condition. Kind Regards & Happy New Year, Jo - Cheerful Soles

Posted 4 years ago

“Brilliantly efficient service and the two pairs of Alegria shoes I purchased are just so comfortable - I shall be purchasing more :-)”

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Posted 4 years ago

Thank you! It's great to hear that you are happy with your new Alegria Shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Great product, pleasure to business this with”

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Posted 4 years ago

Thank you Phil. Kind Rergards, Jo - Cheerful Soles

Posted 4 years ago

“Have shopped here several times and am always impressed with the speedy service. In person they are exactly what the name says - Cheerful Souls.”

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Posted 4 years ago

Ah, thanks Annie. Always a pleasure. Kind Regards, Jo - Cheerful Soles.

Posted 4 years ago

“Excellent service , Thankyou Karen”

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Posted 4 years ago

Thanks Karen - no problem. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Really delighted with my new shoes. Easy to order and arrived promptly. Thank you”

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Posted 4 years ago

Thank you Bridget. Great to hear you got your new shoes - even taking into account the Christmas Post. Kind regards, Jo - Cheerful Soles

Posted 4 years ago

“I order on line and using the advice about sizing offered by CheerfulSoles the size has always fit. They offer a good range of comfy fashionable shoes. I love the Alegria range”

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Posted 4 years ago

Thanks Kathryn. We love the Alegria range too. Have you seen the new slippers now available to order online? Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Great service. Quick delivery and an easy to use website.”

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Posted 4 years ago

Thanks Barbara! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Ærgerligt at i træder ud af EU. Jeres sko kommer til at koste alt for meget når jeg skal betale told og moms. Jeg har været tilfreds med de sandaler og sko har jeg har købt til dato. Med venlig hilsen Susanne Kressner”

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Posted 4 years ago

Tak for anmeldelsen Susanne. Vores priser har altid inkluderet britisk moms med 20%, så du finder det måske ikke så dårligt. Venlig hilsen, Jo - Cheerful Soles.

Posted 4 years ago

“Very happy with shoes purchased”

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Posted 4 years ago

Thanks Dominic, that's great to hear. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“As a first-time customer, I’m very happy with the efficiency of the service received. Easy to use website, simple payment arrangement, good info on despatch and reliable delivery. Would recommend to family and friends.”

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Posted 4 years ago

Thanks Keith! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

CheerfulSoles is rated 4.9 based on 1,267 reviews