CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,267 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have ordered from Cheerful Soles before, although not for a while. The website has an excellent range of comfortable but stylish shoes - very important to me as someone with extremely awkward feet. I am delighted with the Alegria Paloma Mary-Jane style shoes in Red Rock - the metallic leather is striking but in a discreet way, the leather is beautifully soft and they will go with most things! It is also always a relief to be able to order over the phone - this is always my preference. Overall, I am delighted with my purchase and the ordering experience...”

CheerfulSoles 5 star review on 3rd November 2020

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Posted 4 years ago

Thank you for taking the time to leave a review for us. We're always happy to take orders over the phone - providing a little more fitting advice along the way is always helpful. I am pleased to hear that you like your new Palomas - I agree, they will go with anything. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“The ladies at the shop are extremely helpful and knowledgeable. As a first time buyer I needed to ask quite a few question and rang them twice and each time they were great and really helped me to buy the right shoes. My purchase arrived on time and the Wilma ll Red Boots are brilliant. They are so comfortable, like walking on air and true to size. I will be buying the grey ones for Christmas. Thank you so much!”

CheerfulSoles 5 star review on 1st November 2020

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Posted 4 years ago

Ah, thanks Elaine. We always love to speak with our customers and help them to choose the right shoes the first time. Thanks for taking the time to complete a review for us. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Have bought 2 pair of Joya shoes from Cheerful Soles and both have been of excellent quality and fit. The service from Cheerful Soles has been brilliant.”

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Posted 4 years ago

Thanks Michael. It's good to hear that you like your new Joya Flash Trainers. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I thought very pricey but I suffer with painful feet and these are like walking on a very deep expensive carpet. Best shoes I have ever worn. They are for work as 12 hour shifts but I will be buying a pair of trainers in same make. Very satisfied.”

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Posted 4 years ago

Thanks for the review Valarie. We find that once people have tried Joya Shoes and experienced the so soft midsole that you describe - they tend to only wear Joya footwear from then on. I'm pleased to hear that you like your new Joya Paris Shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Fast delivery and good shoes”

CheerfulSoles 5 star review on 31st October 2020

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Posted 4 years ago

Thank you David. I am pleased to hear that you like your new Joya Innsbruck Shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“quick efficient service and always ready to advise. No fuss returns.”

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Posted 4 years ago

Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“This was my second order from CheerfulSoles , easy to order from and delivery within the stated time . This time I purchased a pair of Joya ladies boots ,they are brilliant just like the Joya shoes I bought the last time .No back pain , brilliant !”

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Posted 4 years ago

Thanks Helen. I'm pleased to hear that you like your mew Joya Wilma Boots. Even better to hear that the Joya Shoes have helped with your back pain. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Responsible vendor as they replied quickly on a technical issue on the payment mode. Website on shoe display is friendly and informative. No issue on delivery as I am a buyer from Asia.”

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Posted 4 years ago

Thanks Bee. I hope that you like your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Reduce my foot pain”

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Posted 4 years ago

That's great to hear. Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Excellent service. Very happy with quick response to any questions I had and good quick delivery service. Will be ordering from them again.”

CheerfulSoles 5 star review on 23rd October 2020

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Posted 4 years ago

Thanks Anita. I am pleased that the Alegria made it to Croatia safely. Thanks for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Very happy with my several purchases from CheerfulSoles. They have an easy to follow and clear web-site and I've had good service too with them on telephone orders. Communicated with them by telephone and on the web.”

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Posted 4 years ago

Thanks Susa,. That's nice to hear. I hope that you like your new Waldlaufer Shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I can’t fault the service from Cheerful Soles. They offered me really good advice on which of their range of shoes would be most suitable for me and which size I should order. My parcel arrived ahead of their advised delivery times and was well packaged. As for my new Alegria shoes ... well I absolutely adore them. Not only are they gorgeous in colours for a little bit different but they are the most comfortable shoes I have ever owned. I’m already saving for a second pair!!”

CheerfulSoles 5 star review on 22nd October 2020

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Posted 4 years ago

Ah thanks for this review Lisa. I'm pleased that the sizing advice worked for you. I love this colour way for the Alegria Paloma - the weather may be miserable but the shimmer on your shoes will cheer you up! :-). Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Speedy delivery and shoes fit like slippers, comfortable and cosy. Also very prompt response to my enquiry about more shoes!!”

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Posted 4 years ago

Thank you for completing a review Janet. We love this Waldlaufer mild rocker sole. I'm pleased that you like them too. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Happy Feet. 🤗 Thank you Cheerful Soles. Easy, no fuss, exchange for a smaller size. First pair of Alegrias. (I suspect they wont be the last)”

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Posted 4 years ago

Thanks Joanne - I love the photo! It's great to hear that you like your new Alegria Deliah Shoes. We find that once an Alegria Customer has converted - there is no going back :-). Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Very helpful staff member when I phoned with a query. My order was despatched quickly. Lovely to find very comfortable shoes for arthritic feet.”

CheerfulSoles 5 star review on 19th October 2020

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Posted 4 years ago

“Great service, helpful and informed team, lovely shoes. All good.”

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Posted 4 years ago

Thanks Eleanor. This style has been really popular and I am pleased to hear that you like them too. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“This is the second order I have given to Cheerful soles and on both occasions I have received a very good service. Regarding the Joya shoes which are brilliant but I just wish more rocker soles were available.”

CheerfulSoles 5 star review on 18th October 2020

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Posted 4 years ago

Thanks Ray, we agree and have passed on your comments to our Joya UK Distributors. Hopefully we will see some new Rocker Soles in the Motion range soon. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I found the staff to be very helpful when i made inquiries via the phone and emails about the Alegria footwear. Ordering was straight forward and i received my clogs very soon afterwards. I love my new clogs. Thank you.”

CheerfulSoles 5 star review on 17th October 2020

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Posted 4 years ago

Thanks Shelley. I love the pattern on the Seville clogs that you ordered and I am pleased to hear that you like them. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“very speedy delivery, Joya shoes are amazing. I have arthritis and would have great difficulty walking without Joya.”

CheerfulSoles 5 star review on 16th October 2020

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Posted 4 years ago

Thank you Kathleen. I'm pleased that you like your new Joya Wilma Boots. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“The lady that i spoke to over the phone was extremely helpful, she advised me on the size and talked me through the whole purchase. The boots were exactly what i wanted.”

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Posted 4 years ago

Thanks Kath. Good to know that the sizing was right for you. I hope you like your new boots. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

CheerfulSoles is rated 4.9 based on 1,267 reviews