CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,267 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

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“The slippers are very sturdy but unfortunately I needed a pair with a rocker sole as I have severe ankle arthritis and these just don't do the job. They came quickly and are really nice I'm just sad they don't work for me.”

Helpful Report

Posted 4 years ago

Hi Carol. Sorry to hear this. Have you considered the Alegria Classic or Seville clogs as an indoor slipper? Many of our customers wear them as a house shoe. They have the front rocker sole. I hope that you find something that works for you. Thanks for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Excellent! Friendly, caring, efficient. Kate and the team go the xtra mile in helping you to find the right shoes. Their shoes are made to a very high standard and beautifully packaged. Cheerful Soles are just that 😊 They add a human touch and are not just a huge, impersonal website. Such a refreshing change 10/10 ⭐️⭐️⭐️⭐️⭐️”

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Posted 4 years ago

Ah thanks Alison. That's really nice to hear. We always try to help our customers find the right shoes for them. As internet shoppers ourselves, we think it's important to provide a personal service and always with a smile! Thanks for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles :-)

Posted 4 years ago

“Very friendly , helpful and informative about foot problems and the right footwear .”

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Posted 4 years ago

Thanks Claire. There aren't many foot problems that we haven't come across and we always love to help our customers find footwear that will accommodate their specific requirements. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Delighted with the shoes. Thank hank you for your phone advice. Exactly what I was needing. Ann”

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Posted 4 years ago

Thank you Ann. Not problem at all, we love to talk with our customers. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I’m very happy with their services and Joya sandals are of very good quality”

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Posted 4 years ago

Thanks for taking the time to leave a review. It's good to hear that you are pleased with your new Joya Sandals. Now, we just need the weather so that you can start wearing them! Best wishes, Jo - Cheerful Soles

Posted 4 years ago

“Easy to use website, speedy delivery and excellent communication. Oh, and the shoes were very good!”

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Posted 4 years ago

Thank you for the review. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Great service as always and love Alegria shoes. Ordered via website. Everything as it should be.”

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Posted 4 years ago

Thanks Judy. We're looking forward to getting our new Spring styles in soon. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Excellent. This was my third purchase. Will be buying again hopefully in Spring.”

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Posted 4 years ago

Thank you Margaret. It's great to hear that you're happy with your new Joya Shoes. We are hoping to get some fresh Spring styles in the next few weeks. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I have bought these for the summer so haven’t worn them yet due to the snow! They look and feel great as I tried them on. I have been greatly impressed with my other Joya shoes so expecting great things from these.”

CheerfulSoles 5 star review on 9th February 2021

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Posted 4 years ago

Thanks for the review. I see that you ordered the Komodo sandals. We had lots of good feedback on this style so I am sure that you will be pleased with them. Lets hope that we get some early Spring sunshine so that you can try them out properly! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Good service. Wish Joya shoes, the most comfortable ever, have leather that shows up so many marks”

Helpful Report

Posted 4 years ago

Thanks Timothy. Great to hear that your new shoes are so comfortable but bot so good re the marks. I have inserted a link to our care and advise page which includes the guidance from Joya about their products. https://www.cheerfulsoles.co.uk/caring-for-your-shoes. Kind Regards - Jo, Cheerful Soles

Posted 4 years ago

“A lovely pair of shoes that are great for my aching foot arches.”

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Posted 4 years ago

Thanks for the review. Yes, the Alegria cushioned insoles have a great arch support which you feel as soon as you put them on your feet. It's great to hear that you like them and more importantly, that they have helped with your aching feet! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“The right shoes for the type of my job, very comfortable and no more aching feet after a 12hr shift,I'm very impressed with my purchases.”

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Posted 4 years ago

Thanks for taking the time to leave a review Edinah. We find that lots of people like the Alegria for the same reason as you. It's great to hear that your feet are feeling the benefit too. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“The shoes I bought were beautifully made and I'm sure would have been comfortable, unfortunately they were too narrow for me and also my right foot is larger than my left so I always have difficuly getting a good fit. Therefore I had to send them back.”

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Posted 4 years ago

Thanks for the review Wendy. Sorry to hear that they weren't quite right for you. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Had to return my shoes to replace with bigger size”

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Posted 4 years ago

Thanks for taking the time to leave a review Heather. It's good to hear that you got the right size in the end and were able to make use of our free exchange service. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“They're so cool, love the print, and they are leather. Can't wait for warmer, so that I can wear them”

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Posted 4 years ago

Thanks for the review Patricia. I agree that the Vintage Scarf print on the Alegria Sandals you bought is lovely. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Excellent service from start to finish, thank you and fab slippers - they're on my feet now!”

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Posted 4 years ago

Thank you for the review. We love these new Alegria Slippers and we definitely didn't order enough! We'll be getting more in our Spring delivery. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I love my new shoes, they feel like walking on a cloud. I have an enormous foot arch and square feet and it is hard to find shoes that can support my special feet.”

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Posted 4 years ago

Thanks for taking the time to leave a review. The Alegria style you bought sound perfect for you. The good news is that you should find that if they work then all the shoes in the Alegria range will be suitable.

Posted 4 years ago

“Excellent service easy ordering and returns. Would recommend CheerfulSoles.”

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Posted 4 years ago

Thank you Catherine. Sorry that the shoes didn't work for you. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Love my Panama jacks such comfy boots and fab service”

CheerfulSoles 5 star review on 25th January 2021

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Posted 4 years ago

Thanks for taking the time to leave a review. I love the Panama Jack Felia boots you orderd. They're so cosy. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Fabulous very comfortable I’m delighted with them”

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Posted 4 years ago

Thanks for taking the time to leave a review Janice. It's great to hear that you like your new Waldlaufer shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

CheerfulSoles is rated 4.9 based on 1,267 reviews