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CheerfulSoles Reviews

4.9 Rating 1,261 Reviews
98 %
of reviewers recommend CheerfulSoles
4.9
Based on 1,261 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read CheerfulSoles Reviews
Excellent customer service, unfortunately the shoes I picked didn't work for me. But the refund was issued in a timely manner.
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Posted 1 day ago
Thanks Wendy. We always process our returns and issue refunds as soon as we receive items back at Cheerful Soles. Kind Regards, Jo - Cheerful Soles
Posted 1 day ago
Beautiful, high quality, comfortable leather shoes delivered promptly. I have since discovered even more brands on the Cheerful Soles website that specialise in super comfortable footwear - can't wait to try more, especially those for wider feet. Thank you.
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Posted 2 days ago
Thanks for taking the time to leave a review for us. It's great to hear that you have found some shoes that work for you. Kind Regards, Jo - Cheerful Soles
Posted 1 day ago
Ordered a pair of Joya shoes from Cheerful Soles on Wednesday and they were delivered first thing Friday morning. Great service.
CheerfulSoles 5 star review on 30th June 2025
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Posted 2 days ago
Thanks Ian, I hope that you like your new Joya Shoes! Kind Regars, Jo - Cheerful Soles
Posted 1 day ago
My shoes were delivered speedily. Unfortunately they did not fit and I returned them. A refund appeared in my bank account within a couple of days. I was very pleased with the service.
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Posted 4 days ago
Thanks for taking the time to leave a review for us Carol, sorry that they weren't quite right for you. We always process our returns as soon as we receive footwear back at Cheerful Soles. Kind Regards, Jo - Cheerful Soles
Posted 1 day ago
Shoes arrived very quickly and are very comfortable
CheerfulSoles 5 star review on 21st June 2025
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Posted 1 week ago
Thanks Ruth, I'm pleased to hear that you like your new Alegria Sandals. Thanks for leaving a review. Kind Regards, Jo - Cheerful Soles
Posted 1 week ago
Helpful service and speedy delivery.
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Posted 1 week ago
Thanks for taking the time to leave a review Ian. I hope you like you new Joya trainers. Kind Regards, Jo - Cheerful Soles
Posted 1 week ago
I bought a pair of Joya shoes for my husband who had been struggling for a while with painful feet. They have literally transformed his life. The shoes arrived two days after ordering them. We will be returning to Cheerful Soles in the near future.
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Posted 2 weeks ago
Thanks Ruth! It's great to hear that your husband is benefiting from wearing his Joya shoes. Thank you for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles
Posted 2 weeks ago
Shoes were great, new style for me so I'm still getting used to them. For me they are a little tight around the ball of the foot, but thats probably because I have arthritis. The shoes were chosen with that in mind, and it does relieve the pain. Great customer service
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Posted 3 weeks ago
Thanks for taking the time to leave a review Ann. It's great to hear that the ID Zoom rocker sole trainers are helping with your foot pain. Kind Regards, Jo - Cheerful Soles.
Posted 3 weeks ago
Wonderfully light yet sturdy shoes. I ended up going on a longer than expected walk the first time I wore them, and they were brilliant. Really speedy delivery too. These are my third pair of shoes/sandals from Cheerful Soles and I will be back for more in future!
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Posted 1 month ago
That's great to hear Helen. The Joya shoes have such a soft cushioned midsole - great for supporting your feet in all the right places. Thanks for the review, Kind Regards Jo - Cheerful Soles
Posted 3 weeks ago
AMAZING---ALWAYS TRYING TO HELP!! VERY HAPPY TO PURCHASE FROM YOU!!
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Posted 1 month ago
Thank you! We are always happy to talk with and advise our customers. Kind Regards, Jo - Cheerful Soles
Posted 3 weeks ago
I love these They are so comfortable and fashionable too. Arrived next day. Great service
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Posted 1 month ago
Ah, thanks for taking the time to leave a review Gwen. It's great to hear that you are happy with your new Waldlaufer Shoes. Kind Regards, Jo - Cheerful Soles
Posted 3 weeks ago
Excellent delivery. Sandals really comfortable.
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Posted 1 month ago
Thanks for taking the time to leave a review for us, it's great to hear that you are happy with your new Sandals. Kind Regards, Jo - Cheerful Soles
Posted 1 month ago
Good service
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Posted 1 month ago
Thanks for taking the time to leave a review for us. I hope that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles
Posted 1 month ago
Really helpful and responsive. I ordered on line but there was a stock issue with my first choice. Kate got in touch and refunded me really quickly despite it being a weekend. I then ordered another size and they were dispatched the next working day. Highly recommend this company.
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Posted 1 month ago
Thanks Sonia. I'm glad that we were able to get you sorted in the end. I hope that you are happy with your new shoes. Kind Regards, Jo - Cheerful Soles
Posted 1 month ago
Spoke on the phone and they were very helpful
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Posted 1 month ago
Thanks for the review Sara. We're always on hand to help customers choose a style that suits their needs. Kind Regards, Jo - Cheerful Soles
Posted 1 month ago
Super customer care and brilliant sandals Thank you
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Posted 1 month ago
Thanks for taking the time to leave a review for us Kim. It's great to hear that you are happy with your new Sandals. Kind Regards, Jo - Cheerful Soles
Posted 1 month ago
Very prompt delivery, had to return due to unsuitable but returns and refund very easy. Excellent communication from Cheerful Soles throughout.
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Posted 1 month ago
Thanks Marina. Sorry they weren't quite right for you. We always process our returns as soon as they come in. Kind Regards, Jo - Cheerful Soles
Posted 1 month ago
Very good shoes efficiently delivered
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Posted 1 month ago
Thanks for taking the time to leave a review Ewan. I'm pleased to hear that you like you new Joya Shoes. Kind Regards, Jo - Cheerful Soles
Posted 1 month ago
Ordered some Jota trainer shoes. Very good price. They look good. Am walking them in at the moment inside house. Delivery was a little slower than expected but overall very satisfied.
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Posted 1 month ago
Thanks for the review Ian and the photo! It's great to hear that you like your new Joya Sven shoes. Although you got your shoes in the stated free delivery timescale, I can see that there was a slight delay due to the May Day bank holiday weekend. Kind Regards, Jo - Cheerful Soles
Posted 1 month ago
Thank you for the quick service, which was only two days. I will keep your business in mind and thank you once again.
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Posted 1 month ago
Thanks for the review Sandra. I hope that you like your new Waldlaufer Holly walking shoes. Kind Regards, Jo - Cheerful Soles
Posted 1 month ago
CheerfulSoles is rated 4.9 based on 1,261 reviews