CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,261 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 1st July 2025

294

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service, unfortunately the shoes I picked didn't work for me. But the refund was issued in a timely manner.”

Helpful Report

Posted 1 day ago

Thanks Wendy. We always process our returns and issue refunds as soon as we receive items back at Cheerful Soles. Kind Regards, Jo - Cheerful Soles

Posted 1 day ago

“Beautiful, high quality, comfortable leather shoes delivered promptly. I have since discovered even more brands on the Cheerful Soles website that specialise in super comfortable footwear - can't wait to try more, especially those for wider feet. Thank you.”

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Posted 2 days ago

Thanks for taking the time to leave a review for us. It's great to hear that you have found some shoes that work for you. Kind Regards, Jo - Cheerful Soles

Posted 1 day ago

“Ordered a pair of Joya shoes from Cheerful Soles on Wednesday and they were delivered first thing Friday morning. Great service.”

CheerfulSoles 5 star review on 30th June 2025

Helpful Report

Posted 2 days ago

Thanks Ian, I hope that you like your new Joya Shoes! Kind Regars, Jo - Cheerful Soles

Posted 1 day ago

“My shoes were delivered speedily. Unfortunately they did not fit and I returned them. A refund appeared in my bank account within a couple of days. I was very pleased with the service.”

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Posted 4 days ago

Thanks for taking the time to leave a review for us Carol, sorry that they weren't quite right for you. We always process our returns as soon as we receive footwear back at Cheerful Soles. Kind Regards, Jo - Cheerful Soles

Posted 1 day ago

“Shoes arrived very quickly and are very comfortable”

CheerfulSoles 5 star review on 21st June 2025

Helpful Report

Posted 1 week ago

Thanks Ruth, I'm pleased to hear that you like your new Alegria Sandals. Thanks for leaving a review. Kind Regards, Jo - Cheerful Soles

Posted 1 week ago

“Helpful service and speedy delivery.”

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Posted 1 week ago

Thanks for taking the time to leave a review Ian. I hope you like you new Joya trainers. Kind Regards, Jo - Cheerful Soles

Posted 1 week ago

“I bought a pair of Joya shoes for my husband who had been struggling for a while with painful feet. They have literally transformed his life. The shoes arrived two days after ordering them. We will be returning to Cheerful Soles in the near future.”

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Posted 2 weeks ago

Thanks Ruth! It's great to hear that your husband is benefiting from wearing his Joya shoes. Thank you for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 2 weeks ago

“Shoes were great, new style for me so I'm still getting used to them. For me they are a little tight around the ball of the foot, but thats probably because I have arthritis. The shoes were chosen with that in mind, and it does relieve the pain. Great customer service”

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Posted 3 weeks ago

Thanks for taking the time to leave a review Ann. It's great to hear that the ID Zoom rocker sole trainers are helping with your foot pain. Kind Regards, Jo - Cheerful Soles.

Posted 3 weeks ago

“Wonderfully light yet sturdy shoes. I ended up going on a longer than expected walk the first time I wore them, and they were brilliant. Really speedy delivery too. These are my third pair of shoes/sandals from Cheerful Soles and I will be back for more in future!”

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Posted 1 month ago

That's great to hear Helen. The Joya shoes have such a soft cushioned midsole - great for supporting your feet in all the right places. Thanks for the review, Kind Regards Jo - Cheerful Soles

Posted 3 weeks ago

“AMAZING---ALWAYS TRYING TO HELP!! VERY HAPPY TO PURCHASE FROM YOU!!”

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Posted 1 month ago

Thank you! We are always happy to talk with and advise our customers. Kind Regards, Jo - Cheerful Soles

Posted 3 weeks ago

“I love these They are so comfortable and fashionable too. Arrived next day. Great service”

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Posted 1 month ago

Ah, thanks for taking the time to leave a review Gwen. It's great to hear that you are happy with your new Waldlaufer Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 weeks ago

“Excellent delivery. Sandals really comfortable.”

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Posted 1 month ago

Thanks for taking the time to leave a review for us, it's great to hear that you are happy with your new Sandals. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Good service”

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Posted 1 month ago

Thanks for taking the time to leave a review for us. I hope that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Really helpful and responsive. I ordered on line but there was a stock issue with my first choice. Kate got in touch and refunded me really quickly despite it being a weekend. I then ordered another size and they were dispatched the next working day. Highly recommend this company.”

Helpful Report

Posted 1 month ago

Thanks Sonia. I'm glad that we were able to get you sorted in the end. I hope that you are happy with your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Spoke on the phone and they were very helpful”

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Posted 1 month ago

Thanks for the review Sara. We're always on hand to help customers choose a style that suits their needs. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Super customer care and brilliant sandals Thank you”

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Posted 1 month ago

Thanks for taking the time to leave a review for us Kim. It's great to hear that you are happy with your new Sandals. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Very prompt delivery, had to return due to unsuitable but returns and refund very easy. Excellent communication from Cheerful Soles throughout.”

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Posted 1 month ago

Thanks Marina. Sorry they weren't quite right for you. We always process our returns as soon as they come in. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Very good shoes efficiently delivered”

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Posted 1 month ago

Thanks for taking the time to leave a review Ewan. I'm pleased to hear that you like you new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Ordered some Jota trainer shoes. Very good price. They look good. Am walking them in at the moment inside house. Delivery was a little slower than expected but overall very satisfied.”

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Posted 1 month ago

Thanks for the review Ian and the photo! It's great to hear that you like your new Joya Sven shoes. Although you got your shoes in the stated free delivery timescale, I can see that there was a slight delay due to the May Day bank holiday weekend. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Thank you for the quick service, which was only two days. I will keep your business in mind and thank you once again.”

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Posted 1 month ago

Thanks for the review Sandra. I hope that you like your new Waldlaufer Holly walking shoes. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

CheerfulSoles is rated 4.9 based on 1,261 reviews