CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,261 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 1st July 2025

294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoes were great, new style for me so I'm still getting used to them. For me they are a little tight around the ball of the foot, but thats probably because I have arthritis. The shoes were chosen with that in mind, and it does relieve the pain. Great customer service”

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Posted 1 month ago

Thanks for taking the time to leave a review Ann. It's great to hear that the ID Zoom rocker sole trainers are helping with your foot pain. Kind Regards, Jo - Cheerful Soles.

Posted 3 weeks ago

“Good service”

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Posted 1 month ago

Thanks for taking the time to leave a review for us. I hope that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Ordered some Jota trainer shoes. Very good price. They look good. Am walking them in at the moment inside house. Delivery was a little slower than expected but overall very satisfied.”

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Posted 1 month ago

Thanks for the review Ian and the photo! It's great to hear that you like your new Joya Sven shoes. Although you got your shoes in the stated free delivery timescale, I can see that there was a slight delay due to the May Day bank holiday weekend. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Helpful with delivery on time”

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Posted 2 months ago

“Good service”

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Posted 4 months ago

Thanks! Kind Regards, Jo - Cheerful Soles

Posted 4 months ago

Thanks for taking the time to complete a review for us. I hope that you like your new Joya Osaka Boots. Kind Regards, Jo - Cheerful Soles

Posted 4 months ago

“Very efficient.”

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Posted 10 months ago

Thank you! Kind Regards Jo - Cheerful Soles

Posted 10 months ago

“The footwear I ordered were really nice, however even though I ordered a 6.1/2 instead of a size 6 I found them to be slightly snug over the top of the foot. I was dissapointed that I had to return them.”

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Posted 11 months ago

Oh, that's a shame. Thanks for taking the time to leave a review for us and sorry that on this occasion, they weren't quite right for you. Kind Regards, Jo - Cheerful Soles

Posted 11 months ago

“Shoes arrived promptly with payment for Royal Mail delivery.”

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Posted 1 year ago

“Had the shoes the manufacturers website didn't have in my size. Delivery was a little longer than expected, but overall great service.”

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Posted 1 year ago

Thanks for taking the time to leave a review for us. I can see that your new shoes were delivered within the 7 working days free delivery timescale (though with only a day to spare). Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“The service was excellent and I was well informed about the delivery. I bought the shoes as I was suffering from plantar fasciitis and had been very pleased with the previous Joya shoes I had purchased from you. Unfortunately the new shoes caused the removal of the skin on my heal and I am not able to wear them so have returned to wearing the old shoes. The new shoes do not seem to have the flexibility of the old ones particularly at the back of the shoe. This has been very disappointing experience.”

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Posted 1 year ago

This is disappointing to hear John. The shoes you bought are on the Joya lighter Nuvola sole which is not as cushioned, or as deep as the rest of the Joya range. Our advice would be to stick to the Joya SENSO and ACTIVE sole units in the future. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Always great customer service and swift delivery. Personally I would like a larger range of Alegria shoes and sandals to be available, but appreciate they stock other brands also which, regrettably, are not suitable for me. Free returns would be great, but they’re only a small business, so I get it.”

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Posted 1 year ago

Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“My order was dealt with promptly and delivered promptly. Thank you.”

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Posted 1 year ago

Thanks for taking the time to leave a review Elizabeth, I hope that you like your new Waldlaufer Boots. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Extremely happy with the boots I ordered, shipping could have been a bit faster but, it was Black Friday so there was a reasonable excuse.”

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Posted 1 year ago

Thank you. I am sorry if they took a little longer than you expected. We did have a lot of orders to process over the Black Friday period. Thanks for leaving a review. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Nice shoes, bit wide at front but comfy.”

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Posted 1 year ago

Hi Lynda. Thanks for taking the time to leave a review. The Alegria Debra does indeed have a deep and roomy toe box. Lots of our customers find that this helps with any pain or swelling in that area. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“The sale price of the shoes was very good,but one pair had been worn a while,with a few creases on the leather,and slightly dirty soles.Perhaps you could describe them accordingly.But not a problem,i am happy to accept them at sale price.”

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Posted 1 year ago

Hi Beverley. Thanks for taking the time to leave a review. I am sorry to hear that your slightly disappointed with the condition of your shoes. I can assure you that all items are brand new and in the box and should have been checked prior to dispatch to you. I am however pleased that you managed to get these Joya shoes at such a good price in the sale as Joya are no longer producing the Emma Shoe. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Great product, and decent service. Item took a little longer to arrive than we hoped.”

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Posted 2 years ago

Thanks Tina. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Very good for my problem feet could not walk any distance before I got these shoes”

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Posted 2 years ago

“Good price and efficiently handled. Delivery as requested and fairly prompt.would use again.”

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Posted 2 years ago

Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Great staff but your choice of Evri for delivery is a disaster. I will never buy from a store when I know Evri is going to deliver See comments below from Twitter today”

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Posted 2 years ago

Thanks for the review and feedback Mike. EVRI is our free UK delivery partner. We do also offer Royal Mail delivery. I am pleased that you are happy with our service and your new shoes. Kind Regards, Jo

Posted 2 years ago

“Pleased to find a big discount on shoes I need and they seem fine. Not worn them properly yet.”

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Posted 2 years ago

Thanks Phil, glad you were able to find a bargain in the Joya Sale. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

CheerfulSoles is rated 4.9 based on 1,261 reviews