CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,125 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,125 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 20th February 2024

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had the shoes the manufacturers website didn't have in my size. Delivery was a little longer than expected, but overall great service.”

Helpful Report

Posted 1 month ago

Thanks for taking the time to leave a review for us. I can see that your new shoes were delivered within the 7 working days free delivery timescale (though with only a day to spare). Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“The service was excellent and I was well informed about the delivery. I bought the shoes as I was suffering from plantar fasciitis and had been very pleased with the previous Joya shoes I had purchased from you. Unfortunately the new shoes caused the removal of the skin on my heal and I am not able to wear them so have returned to wearing the old shoes. The new shoes do not seem to have the flexibility of the old ones particularly at the back of the shoe. This has been very disappointing experience.”

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Posted 1 month ago

This is disappointing to hear John. The shoes you bought are on the Joya lighter Nuvola sole which is not as cushioned, or as deep as the rest of the Joya range. Our advice would be to stick to the Joya SENSO and ACTIVE sole units in the future. Kind Regards, Jo - Cheerful Soles

Posted 1 month ago

“Always great customer service and swift delivery. Personally I would like a larger range of Alegria shoes and sandals to be available, but appreciate they stock other brands also which, regrettably, are not suitable for me. Free returns would be great, but they’re only a small business, so I get it.”

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Posted 2 months ago

Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 2 months ago

“My order was dealt with promptly and delivered promptly. Thank you.”

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Posted 3 months ago

Thanks for taking the time to leave a review Elizabeth, I hope that you like your new Waldlaufer Boots. Kind Regards, Jo - Cheerful Soles

Posted 3 months ago

“Extremely happy with the boots I ordered, shipping could have been a bit faster but, it was Black Friday so there was a reasonable excuse.”

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Posted 4 months ago

Thank you. I am sorry if they took a little longer than you expected. We did have a lot of orders to process over the Black Friday period. Thanks for leaving a review. Kind Regards, Jo - Cheerful Soles

Posted 4 months ago

“Nice shoes, bit wide at front but comfy.”

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Posted 7 months ago

Hi Lynda. Thanks for taking the time to leave a review. The Alegria Debra does indeed have a deep and roomy toe box. Lots of our customers find that this helps with any pain or swelling in that area. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“The sale price of the shoes was very good,but one pair had been worn a while,with a few creases on the leather,and slightly dirty soles.Perhaps you could describe them accordingly.But not a problem,i am happy to accept them at sale price.”

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Posted 7 months ago

Hi Beverley. Thanks for taking the time to leave a review. I am sorry to hear that your slightly disappointed with the condition of your shoes. I can assure you that all items are brand new and in the box and should have been checked prior to dispatch to you. I am however pleased that you managed to get these Joya shoes at such a good price in the sale as Joya are no longer producing the Emma Shoe. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“Great product, and decent service. Item took a little longer to arrive than we hoped.”

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Posted 10 months ago

Thanks Tina. Kind Regards, Jo - Cheerful Soles

Posted 10 months ago

“Very good for my problem feet could not walk any distance before I got these shoes”

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Posted 1 year ago

“Good price and efficiently handled. Delivery as requested and fairly prompt.would use again.”

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Posted 1 year ago

Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Great staff but your choice of Evri for delivery is a disaster. I will never buy from a store when I know Evri is going to deliver See comments below from Twitter today”

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Posted 1 year ago

Thanks for the review and feedback Mike. EVRI is our free UK delivery partner. We do also offer Royal Mail delivery. I am pleased that you are happy with our service and your new shoes. Kind Regards, Jo

Posted 1 year ago

“Pleased to find a big discount on shoes I need and they seem fine. Not worn them properly yet.”

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Posted 1 year ago

Thanks Phil, glad you were able to find a bargain in the Joya Sale. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Very comfortable boots arrived within a week”

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Posted 1 year ago

Thanks for taking the time to leave a review Katherine. It's great to hear that you like your new Waldlaufer Holly Tex Boots. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“I’m delighted with my shoes which are exactly what I’d expected. I was a little anxious prior to arrival as the delivery company you use doesn’t have a great reputation for accuracy. However, mine arrived on time and to my address.”

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Posted 1 year ago

Thanks for the review Lindsey. It's good to hear that the delivery went smoothly, though I am sorry to know that this is not always the case. We do also offer Royal Mail 1st class delivery. Kind Regards, Jo Cheerful Soles

Posted 1 year ago

“I never give five stars so these four mean that my experience with Cheerful Soles was very good. A question I had was quickly and effectively answered, the item arrived in a very timely manner and my refund was applied in what seemed like record time. My only quibble was that I had to pay for return shipping but that is clearly stated on the site and it's only that so many places offer free returns that this seemed a little out of step (pun acknowledged). I have no trouble recommending them to anyone.”

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Posted 1 year ago

Thanks for taking the time to leave a review for us. I'm sorry that the shoes weren't quite right for you. We always process our refunds as soon as we receive the return. We are a small business and although we don't offer free returns, we do offer free UK delivery on all our orders. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Speedy service and great price.”

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Posted 1 year ago

Thank you for the review Joanne, I hope that you like your new Waldlaufer Shoes. Kind Regards, Jo

Posted 1 year ago

“Comfortable”

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Posted 1 year ago

Thank you for taking the time to review our service. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Good fit and comfortable”

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Posted 1 year ago

Thanks for the review Lynne. Great to hear that your new Joya Rocker Sole Trainers are a good fit. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“I'm pleased with my sandals and the experience from cheerful soles but unfortunately not with the delivery person which I know may not be anything to do with cheerful soles. I requested the sandals to be left in my front porch but they were just chucked over my back fence. The delivery person didn't know if there was anything fragile in the package. Of course the sandals were not damaged but it's the principal.”

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Posted 1 year ago

Thank you for taking the time to leave a review for us. I am so sorry to hear that the delivery service was so poor, this is not what we have come to expect from our delivery partner and we will feed this back to them. It's great to hear that you are happy with your new Joya sandals. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Shoes I ordered fitted very well and I am pleased with them. I know it said to allow 7 days for delivery it was a long wait as it took 7 days and didn’t get many updates on the tracking until an hour before they were actually delivered which was lucky I was home. Other couriers usually let you know the day before delivery so at least you are aware. Maybe need to use quicker couriers that message the customer more frequently”

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Posted 2 years ago

Hello Kim. I'm pleased to hear that you got your new shoes and that you are happy with them. Sorry that you felt that you didn't get enough updates. We do always supply customers with the tracking number so that you are able to see where they are at all times. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

CheerfulSoles is rated 4.9 based on 1,125 reviews