CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,267 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service. Very nice shoes with no inside seams to rub feet. Unfortunately shoes the wrong shape for my difficult feet.”

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Posted 4 years ago

Thanks for taking the time to leave a review. Sorry to hear that the shoes weren't quite right for you this time. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Great quality and very comfortable.”

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Posted 4 years ago

Thanks Charles, it's good to hear that your new shoes are comfortable. Best Wishes, Jo- Cheerful Soles

Posted 4 years ago

“Delivered what was ordered and on time. Thanks.”

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Posted 4 years ago

Thanks for taking the time to leave a review Daniel. I hope that you like your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“shoes as described including helpful, and accurate, sizing info. Prompt delivery. My feet are delighted, so am likely to shop with Cheerful soles again!”

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Posted 4 years ago

Thank you Janet, it's great to hear that you like you new shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“2nd time I have purchased Joya shoes from cheerfulSoles . Excellent shoes and Excellent service . I will return to cheerfulSoles for my next purchase.”

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Posted 4 years ago

Thanks Eric. I hope that you like your new Mustang shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Excellent customer service, I called them before placing an order, got helpful advice and placed an order. I had to return the shoes, unfortunately as ghey didn't fit me, but will gladly order from them again, absolutely top service.”

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Posted 4 years ago

Thank you Sonja. Sorry that they weren't quite right for you but that's how it goes sometimes. Hopefully you will find something suitable soon. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Very pleased with my shoes. Prompt delivery: no fuss.”

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Posted 4 years ago

Thanks Elizabeth, that's great to hear. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Arrived at the expected time Shoes in perfect condition and very attractive.”

CheerfulSoles 5 star review on 9th March 2021

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Posted 4 years ago

Thanks Susan. I love the Alegria Paloma style you chose. The Purple Haze shimmers to reveal different shades. So pleased that you like them. Best Wishes, Jo - Cheerful Soles

Posted 4 years ago

“Highly efficient, highly courteous and totally customer focussed”

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Posted 4 years ago

Ah thank you Andrew. This is exactly how we want to be, as internet shoppers ourselves, it's easy to become lost in the remote transaction. We always aim to provide a personal, friendly service - even if it's remotely. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Very god service and shoes arrived within days .Thank you.”

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Posted 4 years ago

No problem Elziabeth. I hope that you are happy with your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Very good shoes ... love waking in them and so comfortable”

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Posted 4 years ago

Thanks Jagit, It's good to hear that you like your new Joya Motion trainers. I hope that they continue to provide the comfort you are loving. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I've always loved Alegria shoes and cheerfulsoles have some great bargains!”

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Posted 4 years ago

Thanks Susan. The first part of our Spring Summer collection should be with us by the end of the week. Keep an eye on the website. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I am delighted with my Joya shoes and was amazed how quickly they arrived especially during these difficult times Thank you”

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Posted 4 years ago

Thanks for the review and no problem at all. We always dispatch as soon as possible and it's good to hear that you are happy with your new Joya Shoes. Best Wishes, Jo - Cheerful Soles

Posted 4 years ago

“Very helpful company, when I rang to discuss the different types of walking shoes/trainers. Would definitely order from them again”

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Posted 4 years ago

Thanks David, It would have been Kate who you spoke with about your shoes. She is holding the fort while I work from home and Penny is eagerly awaiting to return to the office. It's great to hear that one of the sizes worked for you. I hope that they are providing the comfort you expected. Kind Regards and thanks for taking the time to leave a review. Jo, Cheerful Soles

Posted 4 years ago

“I am very pleased with my new Joya shoes and thought the the staff were very friendly and helpful. My only problem was with delivery by Hermes. They called one day when I was out. Said they would return next day. I waited in all day and they didn't come until the day after. A bit annoying! Not sure you can really do anything about that but just thought I would let you know.”

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Posted 4 years ago

Thanks Alison. Sorry to hear that you had a problem with your delivery, I know how frustrating waiting for a delivery can be. I am pleased to hear that you have now received your shoes. Kind Regards, Jo - Cheerful Soles.

Posted 4 years ago

“So comfortable, so light and infection control approved as gives full feet covering for fluids spilling and leather for wiping with desinfetante ...!!! Pain relief from the first twelve and half hours shift on my joints and back. I don’t walk just float with them. Are worth every penny! Thank you so very much, Bela/ Wexham Park Hospital”

CheerfulSoles 5 star review on 2nd March 2021

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Posted 4 years ago

Ah, thanks for this Anabela, that's great to hear! Alegria footwear was originally developed for nursing staff in the USA so it's really good know that they are also working for you too! Thanks so much for taking the time to leave a review for us. Best wishes, Jo - Cheerful Soles

Posted 4 years ago

“As usual, quick delivery and a wonderful product.”

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Posted 4 years ago

Thank you Cheryl. I'm pleased to hear that you like your new shoes. Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I was advised by a podiatrist to buy some Joya rocker shoes to aid the discomfort in my foot. I found the ones I wanted on this website almost £40 cheaper than the site that was recommended to me. The website is easy to navigate and ordering was straightforward. Emails kept me up to date with my order.”

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Posted 4 years ago

Thanks for taking the time to leave a review for us. That's great to hear you managed to find a pair in our sale. I hope that you are getting on with your new rocker shoes as I know that they can take some getting used to. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Very impressed with all aspects of this company. Bought two pairs of sandals which arrived promptly. I kept one pair and returned the other. Refunded within 2 days. Would definitely recommend.”

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Posted 4 years ago

Thank you for leaving a review for us. We always process refunds as soon as we received returned shoes. I'm pleased to hear that one of the pairs of sandals worked for you. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Very good service, and good quality shoes. Also got a good deal.”

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Posted 4 years ago

Hi. Thanks for taking the time to leave a review for us and it's great to hear that you got a good deal too! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

CheerfulSoles is rated 4.9 based on 1,267 reviews