CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,269 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,269 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“this is the second pair of these german shoes I have had for my wide feet”

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Posted 6 years ago

Thanks Iris, the Harriet loafer is a firm favourite amongst our Waldlauder customer. Glad you like them. Kind Regards. Jo, Cheerful Soles

Posted 6 years ago

“I have bought several pairs of Allegria shoes from Cheerful soles. I love the wonderful colourful patterns and never wear them without someone saying how much they love them. The service and speedy delivery is second to none.”

CheerfulSoles 5 star review on 15th April 2019

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Posted 6 years ago

Thanks Gill - I really like the embroidery on the Sew Cool Camille sandal that you bought - I bet they look good on. Just need the weather now! Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Good customer service. Shoes fine but very annoying laces that come undone every few steps.”

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Posted 6 years ago

Oh no Judith. We've never had this feedback for the Joya Paris Shoe. Thank you for taking the time to complete a review of our service. Please let us know if this problem persists. Kind Regards. Jo - Cheerful Soles

Posted 6 years ago

“Great service”

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Posted 6 years ago

Thank you Bruce, Kind Regards. Jo, Cheerful Soles

Posted 6 years ago

“Wonderful service , Algeria are the only shoes I can wear & I love the patterns & colours .”

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Posted 6 years ago

Thank you Jennifer, The Dani is a popular style and will hopefully back in more colours in the Winter. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Superb, no complaints”

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Posted 6 years ago

Thanks David! Kind regards, Cheerful Soles

Posted 6 years ago

“Very good service and communication. The shoes are amazing and authentic. Cheaper than in a specialized shoe/podiatry shops. I will definitely be buying from them again. 5*”

CheerfulSoles 5 star review on 13th April 2019

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Posted 6 years ago

Thanks for the review Angela. I'm pleased you managed to get a real bargain in our Joya Clearance Sale. The Tina trainer is a best seller and is being re-vamped for 2019 so watch this space. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Very nice prices on the Joya shoes at year end sale! Lovely and comfortable shoes! I bought a second pair as they were that good! :) I had to call to check when the items were to be delivered and the customer service was good and gave the information i needed instantly!”

CheerfulSoles 5 star review on 12th April 2019

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Posted 6 years ago

Thanks for the review Steve - you got a real bargain. I'm pleased to know that you like the Joya Caesar shoes. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Very pleased to talk to a friendly, helpful Yorkshire person.”

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Posted 6 years ago

Ha Ha, I'm not sure whether that means that you usually find Yorkshire people unfriendly or the opposite, (I am laughing when I write that). Thanks for buying your new Joya shoes from us and rest assured that you will always find a friendly Yorkshire person on the other end of the phone when you speak with us. Kind Regards, Jo - Cheerful Soles.

Posted 6 years ago

“I purchased a pair of Joya shoes which were great value in the sale. They are amazingly comfortable shoes for my feet which are extremely difficult to fit. Excellent service, they arrived earlier than expected.”

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Posted 6 years ago

That's great to know Mary. A real bargain too! Thanks for taking the time to leave us a review. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Thank you for friendly helpful service. My sandals arrived swiftly and are comfortable as ever.”

CheerfulSoles 4 star review on 12th April 2019

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Posted 6 years ago

Thanks for the review, I love the Alegria Vienna in What a Frill that you ordered - so pretty. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“I was a first time customer, very happy with service, I placed my order on the phone and spoke to a nice lady.. Thankyou.”

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Posted 6 years ago

Thanks for taking the time to complete a review for us Elaine and I'm pleased to hear that you were happy with our service. I hope that the Joya Sandals you ordered are also living up to your expectations. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Fast shipping and approachable company. I considered carefully before buying the Alegria. They are perfect for my high arches & wide feet, comfy immediately & look funky too. Fab”

CheerfulSoles 5 star review on 9th April 2019

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Posted 6 years ago

Ah, thanks for such a lovely review Anne-Marie. Love the style of Paloma you ordered too! Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Exemplary customer service, thank you”

CheerfulSoles 5 star review on 7th April 2019

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Posted 6 years ago

Thank Jo. Glad you liked the Kleo Sandals. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“The shoes I ordered arrived on time. Well packaged. Great service and product - joya shoes”

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Posted 6 years ago

Thanks for taking the time to leave a review Carlo. I love the shoes you ordered and I hope that they put a spring in your step. Kind regards, Jo - Cheerful Soles

Posted 6 years ago

“In 1793 the original French definition of the metre was slightly off one ten-millionth the north pole-to-equator distance -- but at shoe-scales the ruler does not lie! '45' Caesars from Turkey are noticeably longer, both internally and externally, than original '45' Obamas made in Korea. And the soiled 'Joya', off-centre, leather back, heel-top tab would have been apparent to the dispatching packer. Consumer law assures buyers that discounted products are as good as full-priced ones, unless the seller clearly describes any differences or deficiencies. I find it really weird that Joya should choose, as its sole UK distributor, a company based in a remote Yorkshire hill-town, which never answers its telephones, over a firm within a significant population centre, with guaranteed walk-in customers. At full cost, Joyas are, in my opinion, over-priced. Half-price with minor flaws are acceptable, if notified, and I may keep the Caesars after cleaning the leather tab and re-checking the fit. Ladies' Joyas are mostly attractive but I find the men's multicoloured shoes stylishly incongrous, being drawn more to the one-colour styles. Capri sandals fall apart after 4 years but Obamas last very well. Joya should use a style-testing panel before tooling for production. I suspect some of the odder men's dark-light colour combinations sell very few.”

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Posted 6 years ago

Hello I'm sorry that you were disappointed with our service and the quality of the Joya Shoes you received. We do check shoes prior to dispatching them, however from time to time mistakes happen. I can see from our records that as soon as you notified us about this, you were sent a free returns label with assurance that you could send them back to us for a full refund. We are indeed based in the fabulous Yorkshire Dales and Joya is one of the brands we sell online. We are among a growing number of Joya retailers, there are many other retailers who sell Joya Shoes both online and in shops throughout the UK. You can find your nearest high street retailer here. https://joyashoes.swiss/uk/shops/joya-shops/. Once again I apologise if you feel that the service you received was not satisfactory. Regards, Jo - Cheerful Soles

Posted 6 years ago

“Hello very satisfied with my order it was delivered promptly and was packed satisfactory always had the best service from Cheerfulsoles I am thrilled with my order”

CheerfulSoles 5 star review on 4th April 2019

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Posted 6 years ago

Thanks for the review Marina, I hope that your new Joya Shoes are as comfortable as you hoped. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Great collection of good quality shoes at a good price. Easy to order. My only problem was having placed an order I wasn't given any indication when they would be delivered but was pleasantly surprised they were delivered fairly quickly.”

CheerfulSoles 4 star review on 1st April 2019

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Posted 6 years ago

Hello Elizabeth. I'm sorry that the delivery expectation was not clear when you ordered but am pleased that they arrived sooner than you expected. I'll take a look to see if we can make this clearer on the site. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Soles lovely and springy, just right for arthritic feet.”

CheerfulSoles 4 star review on 26th March 2019

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Posted 6 years ago

Thanks for the review Mike. I'm pleased that the Joya Innsbruck are great for your feet. Kind Regards, Jo - Cheerul Soles

Posted 6 years ago

“The Joya shoes are exellent. Wore them for the first time on Sunday, on a trip to the coast. We walked for most of the day the shoes were so soft and comfortable. No pain at all from my feet. Very pleased with them and Cheerfulsoles.”

CheerfulSoles 5 star review on 25th March 2019

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Posted 6 years ago

Thank you Mr Lowe. That's great news. I'm pleased that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

CheerfulSoles is rated 4.9 based on 1,269 reviews