CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,269 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,269 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

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“My shoes arrived very quickly. Unfortunately they weren’t right for me, so I phoned Cheerful Soles and they were very helpful regarding the return. They sent me an email as soon as they had received the shoes back, and refunded the payment straight away. I like Cheerful Soles for the quality of the footwear, and their service was excellent.”

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Posted 6 years ago

Thanks for taking the time to leave us a review. Yes, we always make sure that we issue refunds as soon as we received returned items. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“The shows is very good”

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Posted 6 years ago

Thank you for the review Raphael. I'm pleased to know that you're happy with you new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“As described and delivered quickly”

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Posted 6 years ago

Thanks for letting us know and thanks also for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“quick service, amazing shoes, happiness is comfy shoes!”

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Posted 6 years ago

Ha Ha - we might pinch your tag line :-). Thanks for the review and for your valued custome. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Really quick delivery from order and pleased to have got boots from independent trader”

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Posted 6 years ago

Thank you Richard, and thanks for appreciating the small independent retailer! We love the Panama Jack range and I hope that you like your new boots. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Excellent in every way from the ordering by phone, well packed shoes and prompt delivery.”

CheerfulSoles 5 star review on 14th February 2019

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Posted 6 years ago

Thank you Mrs Rodgers, you wouldn't believe the practice it takes to pack the shoes neatly! I hope that you like your new Waldlaufer Shoes. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“I will use this company again. Great shoes swiftly sent.”

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Posted 6 years ago

Thank you Anne! Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Excellent service as ever. Product arrived within a couple of days. Lovely shoes. Kept updated all through the process.”

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Posted 6 years ago

Thank you very much! I hope you like your new Holly Walking Shoes. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“I'm impressed with the speed of delivery of my shoes. The shoes are of good quality although I have had a pair of them before. Excellent service.”

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Posted 6 years ago

Thanks Alison, I hope that your new Holly Walking shoes are just as good as your last pair. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“I love Dayna shoes and these were in the sale!! HURRAH!!! CheerfulSoles have been so helpful with my queries about how these shoes were made (i.e. leather not suede finish). Love them, love them, love them!! One day I will make that pilgrimage to the shop to physically try some other styles.”

CheerfulSoles 5 star review on 5th February 2019

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Posted 6 years ago

Ha ha ha, Linda - this made me chuckle. I think that a nice trip to the Yorkshire Dales is definitely what you need! Kind Regards - Jo, Cheerful Soles

Posted 6 years ago

“Easy shopping process, item & delivery as detailed .”

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Posted 6 years ago

Thanks for taking the time to leave us a review Michelle, I hope that you like your new Joya Boots. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Shoes as described. Arrived promptly and well packaged. Would order from this site again.”

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Posted 6 years ago

Thanks Irene. I'm glad you like your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“Simply love this site! Before placing an order the ladies give good pracitical advice. I am not joking when I say the advice, product knowledge and quality of service is excellent. Highly recommended!!”

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Posted 6 years ago

Thank you Susan, that's really kind of you to say. We always try to help our customers make the right choice of style and size. Kind Regards, Jo - Cheerflu Soles

Posted 6 years ago

“Came on time but sent to the wrong house number .”

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Posted 6 years ago

Thanks for the review Shalika and once again we apologise for the error in the house number. Purely human error on our part. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“I ordered shoes. Shoes arrived as planed. Shoes as expected. I like Joya soles as very comfy.”

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Posted 6 years ago

That's great to hear! We love the Joya soft sole too as it's instantly comfortable. Thanks for the review. Jo - Cheerful Soles

Posted 6 years ago

“Very comfy and good support I have fallen arches so wanted a good shoe also lots of room for your toes. Would recommend. I’m a size 4 so ordered a 3 and they fit perfect.”

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Posted 6 years ago

Thanks for your review. It's great to hear that the Alegria are working for you. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“prompt delivery and like the shoes”

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Posted 6 years ago

Thanks, glad you like them and thanks again for taking the time to leave a review. Kind Regards - Jo, Cheerful Soles

Posted 6 years ago

“Excellent service, boots arrived earlier than I expected and are perfect. Great price too! Big thumbs up”

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Posted 6 years ago

Thanks for your review Rachel. I love this style too. Kind regards, Jo - Cheerful Soles

Posted 6 years ago

“lovely shoes-as in advert.very prompt delivery-have shopped here before and always pleased.”

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Posted 6 years ago

Thanks for taking the time to leave us a review. I'm pleased that you like them. Our new Spring Alegria Styles are now available to order online. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

“I always get prompt and efficient service from Cheerful Soles. Thank you!”

CheerfulSoles 5 star review on 28th January 2019

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Posted 6 years ago

Thank you Iris. I'm pleased that you like your new Sandals. Waldlaufer always deliver on comfort and style. Kind Regards, Jo - Cheerful Soles

Posted 6 years ago

CheerfulSoles is rated 4.9 based on 1,269 reviews