CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,239 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,239 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 29th April 2025

291

Anonymous

Anonymous // 01/01/2019

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“Staff are very helpful and friendly and l will remain buying from cheerful souls products are very good footwear”

Helpful Report

Posted 1 year ago

Thanks Sharon. I hope that you like your new Joya Electra Trainers. Such a lovely colour! Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“The first time I have used insole shoes,as I was recently prescribed insoles by the NHS. The insoles fitted perfectly. It took two weeks for my feet to adjust to insoles, which was I told at the hospital would happenl. The shoes are very comfortable and roomy. The insole fits perfectly. The laces and the supportive heel fit the brief given to me. I will be buying other colours in future for summer.”

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Posted 1 year ago

Thanks for taking the time to leave a review for us. It's great to hear that the new Joya shoes worked well with your new orthotic insoles. We sell lots of stylish shoes with removable insoles, so you will have plenty more to choose from next time. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Although, I didn't purchase the item here, it was still of excellent quality and had no problem with returns.”

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Posted 1 year ago

Thanks for the review Ann. We always process refunds for returns as soon as we receive them. Sorry the boots weren't quite for you this time. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Great shoes, comfortable from first wearing as no breaking in needed. They look smart, too.”

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Posted 1 year ago

Thanks for the review Alison. The Waldlaufer H Sonja mild rocker sole shoe is one of our best selling styles. It's great to hear that you like you new pair. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Had the shoes the manufacturers website didn't have in my size. Delivery was a little longer than expected, but overall great service.”

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Posted 1 year ago

Thanks for taking the time to leave a review for us. I can see that your new shoes were delivered within the 7 working days free delivery timescale (though with only a day to spare). Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“It is helping eel to toe function”

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Posted 1 year ago

Thanks Ian. It's great to hear that your new mild rocker sole shoes from Waldlaufer are helping. Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“I buy all my shoes from the Cheerful ladies. They ladies are always so helpful. The shoes arrive quickly and there is never any hassle. I'm sold!”

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Posted 1 year ago

Thanks for taking the time to leave a review for us. We're always happy to give advice and love speaking with our customers. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“The service was excellent and I was well informed about the delivery. I bought the shoes as I was suffering from plantar fasciitis and had been very pleased with the previous Joya shoes I had purchased from you. Unfortunately the new shoes caused the removal of the skin on my heal and I am not able to wear them so have returned to wearing the old shoes. The new shoes do not seem to have the flexibility of the old ones particularly at the back of the shoe. This has been very disappointing experience.”

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Posted 1 year ago

This is disappointing to hear John. The shoes you bought are on the Joya lighter Nuvola sole which is not as cushioned, or as deep as the rest of the Joya range. Our advice would be to stick to the Joya SENSO and ACTIVE sole units in the future. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Great delivery great shoes. Kind of says it all really! Nice one”

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Posted 1 year ago

Thanks for taking the time to leave a review for us. I hope that you like your new Alegria Shoes. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Very helpful when I phoned”

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Posted 1 year ago

Thanks for taking the time complete a review for us. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Most comfortable shoes I’ve ever owned!”

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Posted 1 year ago

Fantastic! Lots of our Alegria Customers love the front rocker and cushioned footbed which provides excellent arch support. Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“This is my second purchase with Cheerfulsole and I’m delighted with both purchases and the company. Speedy service, safely packaged and excellent products.”

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Posted 1 year ago

Thanks for taking the time to complete a review for us. I hope that you like your new Alegria Sandals. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Great website making it easy to see the products and place an order. Orders processed quickly and delivered soon afterwards. This is the second pair of shoes I have bought from Cheerful Soles and would not hesitate to recommend them to others.”

CheerfulSoles 5 star review on 20th February 2024

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Posted 1 year ago

Thanks for taking the time to leave a review for us Martin. I am pleased to know that you are happy with the Waldlaufer Helgo shoes you ordered. The lace up and velcro are by far and away the most popular mens shoes we will. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Always pleased with my shoes so comfy. I always look forward to new colours”

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Posted 1 year ago

Thanks for the review Rosemary. I hope that you like your new red Palomas. Kind Regards and thanks for your custom. Jo - Cheerful Soles

Posted 1 year ago

“Always great customer service and swift delivery. Personally I would like a larger range of Alegria shoes and sandals to be available, but appreciate they stock other brands also which, regrettably, are not suitable for me. Free returns would be great, but they’re only a small business, so I get it.”

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Posted 1 year ago

Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Used this website for the first time, was a bit apprehensive but found it to be excellent. Prompt delivery, communication good, received the shoes in good condition brand new, perfect fit. Hopefully it will last as well.”

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Posted 1 year ago

Thanks for the review Vivek. It's great to hear that you are happy with your new Waldlaufer Helgo shoes. These are by far our best selling mens shoe. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Quick delivery, quality shoes”

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Posted 1 year ago

Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Very good advice given which enabled me to choose a new style after my usual shoe had been discontinued. If i had been unable to speak to a human being i would have been unable to make a purchase. thank you”

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Posted 1 year ago

Thanks for taking the time to leave a review for us Michael. I am glad we could be of assistance and it's great to know that you are happy with the new style. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“We were very satisfied with the delivery of the new shoes.”

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Posted 1 year ago

Thank you David. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

“Excellent quick service.”

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Posted 1 year ago

Thanks for taking the time to leave a review for us. I hope that you like your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 1 year ago

CheerfulSoles is rated 4.9 based on 1,239 reviews