CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,239 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,239 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 29th April 2025

291

Anonymous

Anonymous // 01/01/2019

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“Easy to order from, swift delivery”

Helpful Report

Posted 9 months ago

Thanks Flora! Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“The customer support was excellent - my queries were answered completely and within an hour. My order arrived well within the stated timescales, and I was really pleased with my sandals - they were true to the online image, and they look and feel wonderful. Very happy, and I would recommend.”

Helpful Report

Posted 9 months ago

Thanks for your kind words Sarah. I love the pattern on the Alegria Sandals that you ordered. We're always happy to help people buy new shoes and love to chat. I'm pleased to hear that you are happy with your new Alegria Sandals. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“The footwear I ordered were really nice, however even though I ordered a 6.1/2 instead of a size 6 I found them to be slightly snug over the top of the foot. I was dissapointed that I had to return them.”

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Posted 9 months ago

Oh, that's a shame. Thanks for taking the time to leave a review for us and sorry that on this occasion, they weren't quite right for you. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“Excelent high speed service”

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Posted 9 months ago

Thanks Judy - I hope that you like your new navy Alegria Sandals. Kind Regards, Jo - Cheerful soles

Posted 9 months ago

“Delivery good. Alegria Verona sandal. Really wanted to like and keep. Replaceable insole seems like good idea however in the pair I received the leather of the shoe would not remain covered by the insole leaving hard leather edges to irritate foot. Maybe I was just unlucky. Added to this I had to pay for return and post office advised because of value had to go special delivery and this was over £9.”

Helpful Report

Posted 9 months ago

Hi Angela. Sorry to hear that the sandals weren't right for you. There is an edge round the deep insoles in all Alegria sandal styles. We do offer free UK delivery for all our orders and I see that you opted for this. Most companies charge for either delivery or returns (sometimes both). Most of our customers choose Royal Mail second class small parcel or an online tracked postage such are Royal Mail tracked 48, which would have been £3.39 for the sandals you sent back - they even come to your door to collect and bring a postage label with them. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“I am very pleased indeed with my Waldlaufer sandals. I had not been able to wear sandals for some time because of foot problems , but these sandals are so comfortable and adjustable in 3 places that I have been able to wear them every day. And they were delivered in record time, just in time for the heatwave! Thank you, Cheerfulsoles.”

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Posted 9 months ago

Thanks for taking the time to leave a review for us. The Waldlaufer Herki sandal is a great choice. Removable insoles, so they're orthotic friendly and great adjustability as you describe. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“No problem returning item and informed they had received it and had refunded me”

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Posted 10 months ago

Thanks Shirley. Shame that the Waldlaufer h Sonja shoes weren't quite right for you. We are a small business and always process our returns as soon as they arrive. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“Always very cheerful staff, helpful and understanding. I have used them for several years and will of course continue to do so. Keep up the good work! Kindest regards Chris Marshall”

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Posted 10 months ago

Ah, thanks Christopher. So glad that you like the Navy Havanna Joya shoes. Thanks for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“I purchased a pair of shoes to help me with my hammer toe problems but they have not worked”

Helpful Report

Posted 10 months ago

I am sorry to hear that the shoes have not helped with this problem. Kind Regards, Jo - Cheerful Soles

Posted 10 months ago

“Helpful staff and super brand of shoes”

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Posted 10 months ago

Ah, thanks Kim. We always happy to chat to our customers to help them find the right style and fit. Kind Regards, Jo - Cheerful Soles

Posted 10 months ago

“I ordered some Joya Sandals a few days ago, sadly they were not suitable for my feet. I have to say that they were really well made and very smart. The return process was easy to follow and my money was returned very quickly.”

Helpful Report

Posted 10 months ago

Thanks for the review Steve. Sorry that the Joya Sandals weren't quite right for you. We're a small business and we process our returns as soon as we receive them. Kind Regards, Jo - Cheerful Soles.

Posted 10 months ago

“Efficient delivery lovely shoes”

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Posted 10 months ago

Thanks for taking the time to leave a review Carol. Great to hear that you are happy with your new Joya Sandals. Kind Regards, Jo - Cheerful Soles

Posted 10 months ago

“Great service - thank you!”

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Posted 10 months ago

Thanks for taking the time to leave a review for our small business. I hope that you like your new Joya Komodo sandals. Kind Regards, Jo - Cheerful Soles

Posted 10 months ago

“Very helpful thank you shoes are perfect”

CheerfulSoles 5 star review on 16th June 2024

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Posted 10 months ago

Thanks for taking the time to leave a review for us. The Mens Helgo is one of our best selling styles, so we always re-stock throughout the season. Kind Regards, Jo - Cheerful Soles

Posted 10 months ago

“Perfect, just what I needed”

CheerfulSoles 5 star review on 14th June 2024

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Posted 10 months ago

Fantastic! Thanks for the picture, the Classic clogs are so comfy and the arch support in excellent. Enjoy them. Kind Regards, Jo - Cheerful Soles

Posted 10 months ago

“CheeerfulSoles was so eay to contact by phone, so helpful and cheerful, and I was notified when my return had been processed, which was very soon afer I sent in my return. All round good service, and I shall definitely be buying shoes there again. Thank you CheerfulSoles!”

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Posted 10 months ago

Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 10 months ago

“A wide selection of styles available at competitive prices. Delivery was also very quick. Very pleased with my order and would definitely buy from again. Highly recommend.”

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Posted 10 months ago

Thank you for taking the time to complete a review for us. Kind Regards, Jo - Cheerful Soles

Posted 10 months ago

“Quality footwear ,from a Quality company .My go to shop for footwear as from now.”

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Posted 10 months ago

Thank you Martin. Great to hear that you are happy with our service and your new Joya Havanna Deck Shoes. Kind Regards, Jo - Cheerful Soles

Posted 10 months ago

“Good selection of rocker bottom shoes coupled with excellent customer service.”

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Posted 10 months ago

Thanks for taking the time to leave a review for us Richard. I hope that you like your new Waldlaufer Helgo Rocker Shoes. Kind Regards, Jo - Cheerful Soles

Posted 10 months ago

“Most comfy shoe I bought since buying online shopping I will always buy from cheerful soles if I need to by in future and recommend others to buy it. Best roller shoes”

CheerfulSoles 5 star review on 3rd June 2024

Helpful Report

Posted 11 months ago

Thanks for taking the time to leave a review for us. It's great to hear that you are happy with your Waldlaufer Helgo Rocker Shoes. Kind Regards, Jo - Cheerful Soles

Posted 11 months ago

CheerfulSoles is rated 4.9 based on 1,239 reviews