CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,291 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,291 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

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“Excellent shoes, great for my flat feet and athritas in ankle. Really comfortable.”

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Posted 2 years ago

That's great to know! Lots of our customers wear the Alegria styles as they have amazing arch support which is good for flat feet. Thanks for completing a review for us. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“They are a professional and understanding company that has outstanding shoes”

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Posted 2 years ago

Ah, thanks for your kind words. Best wishes, Jo - Cheerful Soles

Posted 2 years ago

“Two more excellent purchases from CheerfulSoles, can highly recommend them”

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Posted 2 years ago

Thanks for taking the time to complete a review for us Karen. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Wonderful company, quick delivery and very helpful when exchanging.”

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Posted 2 years ago

Thanks for the review Julie. Glad we could swap the Kerri for the Verona for you. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Extremely comfortable.”

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Posted 2 years ago

That's great to know Tracy. Thanks for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“As a non UK resident, I have bought JOYA shoes online many times. Shoes are delivered without damage all the time. Customer Service is wonderful and I received replies to all my queries.”

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Posted 2 years ago

Ah thanks Bee, it's always a pleasure and I'm happy to hear that your shoes arrive promptly. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent service very quick delivery.”

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Posted 2 years ago

Thanks Pauline. I hope that you like your new Alegria Sandals. Finally, we have some nice weather too! Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“prompt delivery, very helpful on the phone with any queries.”

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Posted 2 years ago

Thanks for taking the time to leave a review. I hope that you like your new Waldlaufer Shoes. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent company - the ordering and returns processes are very efficient. The standard of the footwear is excellent too, but sadly they were unsuitable for my very problematical feet. I can thoroughly recommend Cheerful Soles, and I have no doubt I’ll be ordering from them again.”

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Posted 2 years ago

Thanks for the review Glenda, hopefully you'll find something that will fit your feet soon. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Helpful on the phone and delivered the shoes ordered on time. That’s a good start. Trying them out now…”

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Posted 2 years ago

Thanks Stephen. I hope that the Joya Edward Shoes are working out for you. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Disappointed that CheerfulSoles use Evri to deliver their goods, I have had bad experiences of Evri and so had to pay extra for Royal Mail delivery.”

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Posted 2 years ago

I'm sorry to hear that you have experienced problems with EVRI. We have a great relationship with our local couriers who call everyday, as do most of our customers. We rarely experience problems with this company, however we do, as you say offer Royal Mail as an alternative. I hope that you are happy with you new Joya Shoes. Kind Regards, Jo - Cheerful Soles.

Posted 2 years ago

“Really pleased with these alegria slippers,exactly what I was after. Also a big fan of these and your online store. Have over time purchased many shoes this make from you. After an arthrodesis operation on both feet,this make has been amazing for me,can never recommend enough. Anne”

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Posted 2 years ago

Ah, thanks Anne. More importantly, it's great to hear that you have found shoes and now slippers that help with your foot condition. Thank you for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Cheerful Soles were most helpful and friendly in giving me the necessary advice (e.g.: sizing) when it came to the shoes I eventually bought.”

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Posted 2 years ago

Thanks Richard. I hope that you like your new Waldlaufer Helgo shoes. Kind Regards, Jo - Cheergul Soles

Posted 2 years ago

“Excellent service, replied to e mail query promptly, helpful on the phone and despatched order quickly. I have lots of problems with arthritis in my feet and ankles.The Joya trainers have given me hope that can build up my walking. They are brilliant.”

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Posted 2 years ago

Ah, thanks for the review Carol, lots of our customers find that Joya helps to alleviate their symptoms of arthritis. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Always very helpful customer service and a great selection of shoes for problem feet!”

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Posted 2 years ago

Thanks Emily. It's good to know that you have found something for your problem feet. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Very good customer care! Swift delivery.”

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Posted 2 years ago

Thanks Rima. It's great to hear that you are happy with our service. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Joya shoes l would not be without this brand of shoes brilliant for my feet l have been a joya fan of shoes for a long time wouldn't have it any other way the delivery was quick and company l bought them off cheerful souls glad you had this joya brand thankyou”

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Posted 2 years ago

Thanks for taking the time to leave a review. Lots of our Joya customers love the instant springy cushioning you feel when you put Joya Shoes on. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Excellent customer service and speedy delivery.”

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Posted 2 years ago

Thanks Jean. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“My favourite online shop for quality comfortable shoes, with great service. My latest is Alegria sandals.”

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Posted 2 years ago

Thanks Sofia. We're pleased to hear that you like your new Alegria Verona Sandals. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

“Brilliant funky shoes don't wear any other make or shop anywhere else. Very fast delivery excellent service.”

CheerfulSoles 5 star review on 22nd July 2023

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Posted 2 years ago

We love this OFrenda patterned Alegria Shoe too. We will be getting more of them later this year. Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 2 years ago

CheerfulSoles is rated 4.9 based on 1,291 reviews