CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,128 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,128 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 20th February 2024

281

Anonymous

Anonymous // 01/01/2019

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“Wonderful company, quick delivery and very helpful when exchanging.”

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Posted 8 months ago

Thanks for the review Julie. Glad we could swap the Kerri for the Verona for you. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“Extremely comfortable.”

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Posted 8 months ago

That's great to know Tracy. Thanks for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 7 months ago

“As a non UK resident, I have bought JOYA shoes online many times. Shoes are delivered without damage all the time. Customer Service is wonderful and I received replies to all my queries.”

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Posted 8 months ago

Ah thanks Bee, it's always a pleasure and I'm happy to hear that your shoes arrive promptly. Kind Regards, Jo - Cheerful Soles

Posted 8 months ago

“Excellent service very quick delivery.”

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Posted 8 months ago

Thanks Pauline. I hope that you like your new Alegria Sandals. Finally, we have some nice weather too! Kind Regards, Jo - Cheerful Soles

Posted 8 months ago

“prompt delivery, very helpful on the phone with any queries.”

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Posted 8 months ago

Thanks for taking the time to leave a review. I hope that you like your new Waldlaufer Shoes. Kind Regards, Jo - Cheerful Soles

Posted 8 months ago

“Excellent company - the ordering and returns processes are very efficient. The standard of the footwear is excellent too, but sadly they were unsuitable for my very problematical feet. I can thoroughly recommend Cheerful Soles, and I have no doubt I’ll be ordering from them again.”

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Posted 8 months ago

Thanks for the review Glenda, hopefully you'll find something that will fit your feet soon. Kind Regards, Jo - Cheerful Soles

Posted 8 months ago

“Helpful on the phone and delivered the shoes ordered on time. That’s a good start. Trying them out now…”

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Posted 8 months ago

Thanks Stephen. I hope that the Joya Edward Shoes are working out for you. Kind Regards, Jo - Cheerful Soles

Posted 8 months ago

“Disappointed that CheerfulSoles use Evri to deliver their goods, I have had bad experiences of Evri and so had to pay extra for Royal Mail delivery.”

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Posted 8 months ago

I'm sorry to hear that you have experienced problems with EVRI. We have a great relationship with our local couriers who call everyday, as do most of our customers. We rarely experience problems with this company, however we do, as you say offer Royal Mail as an alternative. I hope that you are happy with you new Joya Shoes. Kind Regards, Jo - Cheerful Soles.

Posted 8 months ago

“Really pleased with these alegria slippers,exactly what I was after. Also a big fan of these and your online store. Have over time purchased many shoes this make from you. After an arthrodesis operation on both feet,this make has been amazing for me,can never recommend enough. Anne”

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Posted 8 months ago

Ah, thanks Anne. More importantly, it's great to hear that you have found shoes and now slippers that help with your foot condition. Thank you for taking the time to leave a review. Kind Regards, Jo - Cheerful Soles

Posted 8 months ago

“Cheerful Soles were most helpful and friendly in giving me the necessary advice (e.g.: sizing) when it came to the shoes I eventually bought.”

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Posted 8 months ago

Thanks Richard. I hope that you like your new Waldlaufer Helgo shoes. Kind Regards, Jo - Cheergul Soles

Posted 8 months ago

“Excellent service, replied to e mail query promptly, helpful on the phone and despatched order quickly. I have lots of problems with arthritis in my feet and ankles.The Joya trainers have given me hope that can build up my walking. They are brilliant.”

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Posted 9 months ago

Ah, thanks for the review Carol, lots of our customers find that Joya helps to alleviate their symptoms of arthritis. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“Always very helpful customer service and a great selection of shoes for problem feet!”

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Posted 9 months ago

Thanks Emily. It's good to know that you have found something for your problem feet. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“Very good customer care! Swift delivery.”

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Posted 9 months ago

Thanks Rima. It's great to hear that you are happy with our service. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“Joya shoes l would not be without this brand of shoes brilliant for my feet l have been a joya fan of shoes for a long time wouldn't have it any other way the delivery was quick and company l bought them off cheerful souls glad you had this joya brand thankyou”

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Posted 9 months ago

Thanks for taking the time to leave a review. Lots of our Joya customers love the instant springy cushioning you feel when you put Joya Shoes on. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“Excellent customer service and speedy delivery.”

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Posted 9 months ago

Thanks Jean. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“My favourite online shop for quality comfortable shoes, with great service. My latest is Alegria sandals.”

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Posted 9 months ago

Thanks Sofia. We're pleased to hear that you like your new Alegria Verona Sandals. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“Brilliant funky shoes don't wear any other make or shop anywhere else. Very fast delivery excellent service.”

CheerfulSoles 5 star review on 22nd July 2023

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Posted 9 months ago

We love this OFrenda patterned Alegria Shoe too. We will be getting more of them later this year. Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“I love Alegrias Shoes, been buying them for years from Cheerful Soles. Great service and products, never been unhappy, will always recommend them.”

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Posted 9 months ago

Thanks for the review Kathryn. We love the Alegria range too. Thanks for the recommendation too. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“fast delivery and reliable shop. The product is excellent! Thank you so much!”

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Posted 9 months ago

Thank you for taking the time to leave a review for our service. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

“Brilliant on the phone service, brilliant shoes, will use again.”

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Posted 9 months ago

Thank Susan. That's nice to hear. I'm pleased to hear that you are happy with your new Joya trainers and our servive. Kind Regards, Jo - Cheerful Soles

Posted 9 months ago

CheerfulSoles is rated 4.9 based on 1,128 reviews