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Charles Clinkard Reviews

4.8 Rating 49,869 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,840
 Metrics Info
4.8
Based on 49,869 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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P
Verified Buyer
“Very disappointed with my first Charles Clinkard shopping experience.ordered two pairs of Reiker boots,only one pair arrived with no explanation and an invoice showing two.Sent an email have had no reply or apology.Had to phone and was told one pair out of stock invoice should have been amended.Pleased with product but not with Supplier.Would think twice about using them again”
Helpful Report
Posted 11 years ago
L
Verified Buyer
“The assistant who took my order was very helpful and efficient, however, Although delivery was free, I was not made aware of the return costs of the products I ordered. I am not adverse to paying some delivery costs to return goods, but when I discovered it was costing me £11.00 to return a pair of boots, I was really fed up. I decided, there and then, that this would be the only time I ever placed an order with 'Charles Clinkard'. The Delivery also took just over a week to arrive. The return costs are the only reason I have given the overall rating as poor though, it would otherwise have been 'good'.”
Helpful Report
Posted 11 years ago
S
Verified Buyer
“Although the boots for my child were great, I was randomly sent another pair of men's boots as well as my actual order. They even arrived two days before my actual order. I then had to waste time and money ringing customer services (who were polite and helpful), also go to the post office and pay to return them, with a refund on postage once they received their boots back! I'm not so sure I'll be using Clinkards online again.”
Helpful Report
Posted 11 years ago
C
Verified Buyer
“I Purchased a pair of lelli Kelly's on line however after waiting a week for delivery when they did arrive they had sent me the wrong size!!! When going back on line to re order the shoe had all sold out!! Resulting in one upset little girl.”
Helpful Report
Posted 11 years ago
J
Verified Buyer
“I made a purchase, giving you my work address for delivery as I was overseas. The next thing I knew I received an email telling my of the cancellation of my order and the processing of a refund, for 'non-delivery'. Why didnt you contact me first to check the delivery address? I then reordered. Delivery was to be today between 11 and 1. Guess what? No delivery, no message.......i texted the delivery company three times.... No reply! Deeply unimpressed (yet i have had good service previously).”
Helpful Report
Posted 11 years ago
C
Verified Buyer
“I was not impressed with the delivery company as my parcel was delivered to the wrong address. I waited in on the specified day and it was not until I checked the delivery website that I discovered the parcel had been left two doors away from my house.”
Helpful Report
Posted 11 years ago
E
Verified Buyer
“The shoes I ordered were sub-standard. The inside sole had a ridge across the middle and the patent leather was dull and not very good. I was very disappointed in the shoes on the whole. They were also very narrow.”
Helpful Report
Posted 11 years ago
V
Verified Buyer
“Delivery of my boots was unsatisfactory. Everything went according to plan when ordering on line. I think the problem was my home address is the IOM. eventually I had a call on my mobile phone, where I asked the boots to be delivered to Clinkards in Newcastle, as I would be in the store that particular day. Why they were not delivered to my home address, I still do not know. I have ordered goods from Jacques Vert and Eastex and have not had any problems.”
Helpful Report
Posted 11 years ago
MRS
Verified Buyer
“your website measurements of the handbag in question did not match and the bag received was much smaller. Hence the returned bag!”
Helpful Report
Posted 11 years ago
A
Verified Buyer
“My order had not been recieved and noone had phoned to let me know until nearly a wek later even tho online in said it had been all sorted and on way and it took far too long for delivery. Lady in store was fantastic tho.”
Helpful Report
Posted 11 years ago
B
Verified Buyer
“This is the third paid of the same shoes l have purchased, the second paid the uppers came away from the soles, had repaired for £25 but after a week, same thing happened, threw them away and ordered a new pair. But worried the same thing is going to happen to this pair as they are squeaking and don't seem very sound.”
Helpful Report
Posted 11 years ago
C
Verified Buyer
“The boots were for a present but I could not give them with the box the came in as it was ripped and damaged I will not purchase from them ever again”
Helpful Report
Posted 11 years ago
V
Verified Buyer
“Very slow delivery. Called during office hours to chase up delivery when it still hadn't been dispatched five days after ordering and telephone went to answer machine saying they were closed. Had to call again the next day and was told they were too busy to answer the phone the previous day. If that was the case the answer machine message should be changed to reflect this.”
Helpful Report
Posted 11 years ago
T
Verified Buyer
“Delivery takes too long”
Helpful Report
Posted 11 years ago
Charles Clinkard is rated 4.8 based on 49,869 reviews
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