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Charles Clinkard Reviews

4.8 Rating 49,830 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,782
 Metrics Info
4.8
Based on 49,830 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
B
Verified Buyer
“I have tried to buy shoes from Charles Clinkard due to the large range of apparently comfortable shoes you stock. My feet are wide which is not an unusual feature! Yet I am amazed that the range you stock - especially in the slightly more fashionable styles are not offered in a wide fit. I have been unsuccessful in my pursuit of a pair of nice looking shoes in a wide fit at your store. In addition to this - it is plain to see that you deduct refunds from the sales assistants target. This is a very unjust/unfair performance indicator. If you value your staff and believe in excellence in customer service - I suggest you change this. It is not the sales assistance's fault that a customer does not feel that the shoe is right for them once they have taken them home - it may be that after wearing them around the house that they feel uncomfortable or they just don't compliment outfits.”
Helpful Report
Posted 10 years ago
Hello Barbara, Thank you for your message. I have passed your comments on to the relevant department who will be in touch as soon as possible. Kind regards, Rosie Nixon.
Posted 10 years ago
P
Verified Buyer
“Box completely damaged. Shoes had been slightly scuffed where tried on hard surface.”
Helpful Report
Posted 10 years ago
Hello Paul, Thank you for your message. Please accept my apologies, this is completely unacceptable. I will arrange for Matthew from our Customer Service Team to give you a call shortly to discuss this further. Kind regards, Rosie Nixon.
Posted 10 years ago
R
Verified Buyer
“I would like to review my purchase and was told it had been despatched 21st August. It is now 28th August and have still not received it.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message and I am sorry you haven't received your order. A bank holiday may have slowed down delivery but I would have expected you to have received them by now. I will get another put in the post for you today and hopefully this will avoid any further delay. Please accept my apologies once again for any inconvenience this delay has caused. Kind regards, Sam Cochran
Posted 10 years ago
T
Verified Buyer
“Not very happy that I ordered and paid for two pairs of shoes and had a confirmation e-mail from you that they were both being despatched only to be told afterwards that one of the pairs were sold out and unavailable. When someone purchases from your website and places their purchase in a cart it should be theirs not snatched away from them after they have paid. Not impressed that I now have to wait for my next cc statement to know whether refund has actually been given.”
Helpful Report
Posted 10 years ago
Hello Teresa Thank you for your email and please accept my apologies that we had to cancel one of the items off your order. To ensure the widest range of products is available to our customers we source stock from our stores as well as our warehouse. The item you ordered was highlighted as low stock. When an item is highlighted as low stock it means we have 3 pairs or less and although the stock information is updated daily we cannot guarantee availability as we may have sold the stock in one of our stores in the meantime. Cancelling an item is obviously the last thing we want to do and we have checked across our stores to make sure there wasn't another option available. Unfortunately we sold the last pair around the same time you placed your order, meaning unfortunately the stock levels have dropped to 0. We don't take payment on credit or debit card orders until the point of dispatch - but unfortunately when an order is placed via Amazon, they require the payment from our customer at the point the order is placed. Please accept my apologies for any inconvenience this has caused you and please take this email as confirmation that we have cancelled this order and the refund has been processed. Kind regards, Sam Cochran
Posted 10 years ago
J
Verified Buyer
“I'm sorry, but I have not received the item Re 12304017.”
Helpful Report
Posted 10 years ago
G
Verified Buyer
“Gift wrapped was requested as part of purchase unfortunately price tag was left on right shoe,also sole of same shoe was marked and had to be cleaned.The latter also happened in my previous order.Very disappointed”
Helpful Report
Posted 10 years ago
Hello Gloria, Thank you for your email and please accept my sincere apologies that your shoes were received in this condition. This shouldn't happen, because we should quality check every pair being sent, so please know I will be looking into this. Despite us quality checking, please also know that you can contact us if this happens and we will do our best to resolve the situation. We have refunded you for the gift wrapping option and Matthew from Customer Services will be in touch with you shortly. In the meantime, if you would like to discuss this further, please don't hesitate to give us a call or reply to this email. Kind regards and apologies once again, Sam Cochran
Posted 10 years ago
C
Verified Buyer
“Items have been returned. Defective”
Helpful Report
Posted 10 years ago
Hi Caroline, Thank you for your email. Please accept my apologies that the item you received had faulty stitching. We have since received your item back and arranged an exchange for you. We have also refunded the postage cost of returning them to us. I hope you are happy with your exchange pair but if you would like to contact us, you can do so on 0845 051 5885 7 days a week, or simply reply to this email and we will be happy to help. Kind regards, Sam Cochran
Posted 10 years ago
Mrs
Verified Buyer
“this is the third pair of shoes I have bought from Gabor. Very disappointed. the first pair (sandals) had the gold trimming flaking off, I then bought a pair of shoes (£65) three weeks later the sole came off. This recent purchase, a pair of shoes has the gold trimming on the buckle flaking off.”
Helpful Report
Posted 10 years ago
Hello Mrs Bhakri, Thank you for your email. I can see from the notes on your order you haven't contacted us or returned your shoes to us. If you are not happy with quality of the shoes we are happy to receive them back for inspection - and then to arrange an exchange or refund if they're faulty. We can issue you a prepaid label if you would like to return them to us, or alternatively we can refund the postage cost once we receive them back. If you would like to discuss this further, you can reply to this email or contact us local rates on 0845 051 5885. Kind regards, Sam Cochran
Posted 10 years ago
K
Verified Buyer
“I ordered on the 31st! And stil by the 6th had received nothing! Rang up to see and was told to wait for a phone call back. Then when they ring back was told they were waiting for the payment to clear outta my back, thought I paid with paypal and it cleared and was taken on the 31st! Then when I received the parcel the next day it had a sticker on it saying next day delivery!!!!! Hummmm I'm not stupid! Not impressed!”
Helpful Report
Posted 10 years ago
Hello Katy, Thank you for your email Under our terms and conditions we do advise it can take 2-5 working days to dispatch an order, We dispatched your order on the 4th working day (5th August) and it was delivered and signed for on the 6th. We send most of our items on a next day delivery. I am sorry that it wasn't as quick as you expected but some items we physically can't dispatch until the 4th working day and this item was one of them. We do advise our estimated delivery window at the point of checkout on our website to provide a bit more clarity. Please accept my apologies once again for any inconvenience you suffered. Kind regards Sam Cochran
Posted 10 years ago
S Banner
Verified Buyer
“Still have not received my sandals.”
Helpful Report
Posted 10 years ago
H Armstrong
Verified Buyer
“I am only giving two stars because I have been made to pay return postage costs on some shoes I bought from the Charles Clinkard website by Fitflop - a company who unbeknownst to me have changed their sizing since I bought virtually identical shoes one or two years ago. I ordered my usual size unaware that they have redesigned their shoes and made them much smaller. Consequently the shoes don't fit so I have had to return them through no fault of my own. Charles Clinkard customer service refused to refund the return postage costs. I think they should make it clear on the website that these shoes come up small to give customers a chance of guessing what size they might need now. And in the circumstances it would have been nice to refund my postage. I won't be ordering from them again.”
Helpful Report
Posted 10 years ago
Hello Helen, Thank you for your feedback and I am sorry to hear you are not happy with your experience. Unfortunately if it is a problem with the fitting of a style, we do say on our website that we will not refund the postage cost of returning it. I can't see a previous order from you so can't comment on the style you have purchased previously - did you order it from another Company? We don't advise on the fitting of any on our website because fit is a personal thing and there will be a lot of customers who buy this style and think that the fit is true to size - we sell a lot of the FitFlop Skinny Cork you purchased and we have had very few returns, which makes me think the majority of customers are happy with the fit. We do give our customers the opportunity to write a product review for the items on our website and this is a great way for other potential customers to see how other customers have found the style in terms of fit and comfort. If you would like me to use your comments for a product review, I can update this on the style in question? This will let other people know your opinion on the style and help influence them when buying online. Please accept my apologies once again that the style was not suitable. I hope you have more luck with your next purchase. Kind regards, Sam Cochran
Posted 10 years ago
A Clark
Verified Buyer
“Firstly we paid for next day delivery on a Saturday order and it gave us a date for a weeks time. So I phoned and was the assured it would be tuesday as saturday and Sunday wouldn't count. I was confused on the site with choices of express delivery and next day delivery which we paid for. Then we had an email saying it would it would be delivered on Monday. Confused I phoned again and was told it would be delivered Tuesday despite this email. So It never seems clear what will happen if you go by the website checkout page and emails received. All of Which made for a messy ordering Experience which I did point out when i phoned. All the staff I spoke to Were very obliging. I Was confident I could return to the store but my purchase choice was fine thank you. The time and cost of the phone calls was annoying for my first order with Clinkard.”
Helpful Report
Posted 10 years ago
V Sanger
Verified Buyer
“Having ordered a pair of shoes by express delivery they did not arrive. Several days later and two phone calls chasing what had happened I did get an apology and refund of the express charge. Now I have the shoes. Love Charles Clinkard . Shop usually at your Guildford shop. Have done so for many years. Currently finding it difficult to get there so internet is very useful. Just hope next time there will be less problems.”
Helpful Report
Posted 10 years ago
Hello Valerie, Please accept my apologies about the delay in dispatching your express order. It is out of the ordinary for an order to be delayed as your order did and I hope if you shop with us again, we can prove this to you. I will be looking into how your order became delayed, because most orders are dispatched as requested. Hopefully an investigation into this situation will help ensure it doesn't happen again in the future. I hope it did not cause you too much inconvenience and I hope you are happy with the shoes you received. If we can be of any further assistance please don't hesitate to contact us. Kind regards, Sam Cochran
Posted 10 years ago
D Karpus
Verified Buyer
“The sandals arrived promptly and well-packed. However I was very disappointed by the quality of the sandals. The left heel is lumpy inside and I would not have chosen that pair of sandals if I had seen it in a shop. The right heel had a large price label on it, which I needed to remove. Now the surface is very sticky. I considered sending the sandals back to you but I need them now, because of the hot weather. I will not be ordering shoes on line from you again. Although the sandals were in your sale, they are not in good condition.”
Helpful Report
Posted 10 years ago
Hello Daphne, Thank you for your feedback and I am sorry to hear you are having a problem with your shoes. I have passed this onto our Customer Services team and somebody will be in touch with you shortly. Please accept my apologies for any inconvenience this has caused you. Kind regards, Sam Cochran
Posted 10 years ago
K Wallace
Verified Buyer
“It was extremely irritating for the website to keep telling me that my email address was not recognised when Clinkards use it to bombard me with emails at least once a week and did so to request this review! I resorted to buying the shoes I wanted be telephone!”
Helpful Report
Posted 11 years ago
Hi Kristeen, Thank you for your email. This was a system error and should be resolved now. Thank you for your patience and please accept my apologies for any inconvenience it caused you. Kind regards Sam Cochran
Posted 10 years ago
R Gibbon
Verified Buyer
“The first time I received my postal order the delivery knocked on my door ,it was before 8am and as I am a bit deaf I did not hear him.He left without trying harder and as an 80year old,I am not out of bed! The shoes , while being very comfortable were not quite the pink I was expecting,they were red.I had previously sees them in cribbs Causebay.Perhaps I was mistaken.”
Helpful Report
Posted 11 years ago
I Perkins
Verified Buyer
“When my sandals arrived, they were the wrong ones! I ordered Pikolinos Alcudia in Jeans Multi Combo, but was sent "Alice" in White in a box marked on the outside as " Espuma Jeans!" This has caused me considerable inconvenience as I have to stay in for a day so the sandals can be swapped by a courier.”
Helpful Report
Posted 11 years ago
K Stevenson
Verified Buyer
“Not happy at having to pay for return postage on something which just did not look like picture.”
Helpful Report
Posted 11 years ago
Hello Kerry, Thank you for your email. There wasn't a note on your return to suggest you were unhappy with the shoe you received. If you get in touch our Customer Service team on 0845 051 5885 we can look into it for you. Kind regards, Sam Customer Services
Posted 11 years ago
M Mundy
Verified Buyer
“I ordered 3 pairs of mens shoes early morning on 27 June. Payment was made. I received an email from you (at approx 5pm) on Sunday 29 June saying payment had been declined by my bank. If I did not phone you by a particular day next week, my order would be cancelled. I rang my credit card provider who confirmed there was absolutely no problem with my account. I spoke to your shop who suggested there is a problem with your software and nothing to do with me. She sorted my order and arranged for it to be delivered asap. She also refunded my payment for Next Day Delivery. I am very annoyed at you sending me an email suggesting my payment had been declined when the whole fault was with your system. Also, why wait 48 hours to send me that nasty email rather than contact me straight away? I had paid for Next Day Delivery when, according to your faulty system , there was no chance of that happening. What a way to treat customers!”
Helpful Report
Posted 11 years ago
G Gibson
Verified Buyer
“I had to order childrens sandals myself online in the shop as the sales assistant was not familiar with the new system. The goods were not delivered and I only found out that they were held at the local delivery office when I tracked the goods myself. No attempted delivery card was left.”
Helpful Report
Posted 11 years ago
Charles Clinkard is rated 4.8 based on 49,830 reviews
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