Login
Start Free Trial Are you a business?? Click Here

Charles Clinkard Reviews

4.8 Rating 49,071 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,848
 Metrics Info
4.8
Based on 49,071 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
T
Verified Buyer
“It may be free delivery - but NOT returns. I ordered 2 pairs of shoes. Neither were any good. The cheapest I could send them back via the post office cost me £8. I could have taken them back to a shop free .... But there isn't one near where I live - hence the Internet order. Will not be using again.”
Helpful Report
Posted 10 years ago
Hello Tracey, Thank you for comments. I am sorry that you didn't realise returns are not free, before shopping with us. We do state on our website that whilst delivery is free, returns unfortunately aren't. In our returns section we do bring Collect+ to our customer's attention as a cheaper way to return shoes to us. It would cost £4.85 to return your shoes via this method, so I am sorry you didn't see this before sending your shoes via Royal Mail. I am sorry that your experience online with Charles Clinkard has been disappointing, this isn't our aim. Please be advised I have passed all your comments onto our web team. If you would like to discuss this further, please don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
Mrs
Verified Buyer
“purchased a pair of shoes for my granddaughter arrived quickly but was very disappointed box looked tatty inside shoes werent wrapped in the tissue paper infact it just looked like a child had just tried them on and were thrown back in box and to top it all one shoe looked faulty.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your feedback and please accept my apologies about the condition of your granddaughter's shoes. We do quality check everything we send out, so I will look into how they were sent like that. I can see from the notes on your order that my colleague Alison has already been in touch to help resolve the situation, so hopefully this should be sorted now. If we can be of any further assistance, please don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
P
Verified Buyer
“If you want to keep customers happy I suggest that you improve the delivery of shoes when they have to brought in form else where. You make the customer pay for these in full,then it take a week or just over to get them. I find this service not customer friendly at all.”
Helpful Report
Posted 10 years ago
Hello Peter, Thank you for comments and I will make sure they are passed on. We do process orders as quickly as we can, but It can take up to 5 working days to dispatch an order placed in store. Please accept my apologies if this wasn't explained to you when you placed your order. A large majority of our orders are dispatched within 2 working days, so I hope this hasn't put you off ordering with us again in future. Kind regards, Sam
Posted 10 years ago
G
Verified Buyer
“Not shopped with you before. Didn't know how the shoes would fit (not being able to try on)...so ordered three pairs knowing would have to post 2 back. But cost me £9 to return the others. So a very expensive purchase unfortunately. Maybe you need more info on the site detailing whether shoes come up narrow/wide etc. The silver pumps came up really wide.”
Helpful Report
Posted 10 years ago
Hello Gemma, Thank you for your feedback and I will be sure to pass it on. We do have width fittings on our website, where a style comes in a specific width. The Gabor shoes you ordered have their widths listed alongside the product online. The Softline shoe you ordered hasn't got a specified width fitting - and when this is the case, we can't really advise on fitting, because comfort is such a personal thing and the shoe will fit differently on different people. To counter this problem we have - we do encourage our customers to fill in product reviews, similar to the one you have filled in now. This is so that our customers can read reviews from other customers and use them to influence the size they purchase online. If you would like to share your experience of this product, you are more than welcome to, by clicking on the product online. I hope this information helps. Kind regards, Sam
Posted 10 years ago
J
Verified Buyer
“I was a bit annoyed that the item I ordered was out of stock after I had placed my order. Then when I changed the colour I had to start over. I was then in more of a rush so had to pay the 5.99 next day which caused further confusion. Would have been nice if they had delivered next day free of charge or something because of the inconvenience. Worse when I got the delivery the box was in terrible condition.”
Helpful Report
Posted 10 years ago
Hello Julie, Please accept my apologies for any inconvenience caused to you. Unfortunately when an item is advertised as ''Hurry Low Stock'', there is a chance, albeit rare, that we won't be able to fulfil the order once placed. In order to maximise the amount of products we offer our customers, we include store stock on our website and as a result our stock levels can fluctuate. It is rare we have to cancel an order as a result of these fluctuations and I can only apologise that on this occasion we were left with no other option but do to so. I will definitely investigate into the problem you have had with the box. We re-box any damaged boxes before dispatch so I can only presume this has happened in transit. I will contact the couriers regarding this. In regards to your subsequent order with us, we weren't aware you were replacing an order with next day delivery, so unfortunately we couldn't offer this to you free of charge, but I have asked Alison from the Customer Services Team to get in touch to discuss further. Kind regards, Sam Cochran
Posted 10 years ago
S
Verified Buyer
“When I went to collect the shoes, one assistant was working flat out on the till. Two other assistants passed me, smiled, and then stood around, doing nothing. I waited for around five minutes, before handing my collection receipt to the assistant on the till, who immediately handed to one of the assistants who was doing nothing. My gripe is, that one of the two assistants, just standing around, should have offered to assist me. It was poor customer service. Over the years, my wife and I have bought a lot of shoes in your Witney store, and we expect better.”
Helpful Report
Posted 10 years ago
Hello Stephen, Thank you for your feedback and naturally I am disappointed to hear about your experience in store. Please be advised I have passed your feedback onto the relevant people and they should be in touch with you shortly. In the meantime, if we can be of any further assistance, please don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
C
Verified Buyer
“Shoes arrived in my opinion faulty, not had this problem before with any other shoes from clinkards, on the base of the shoe on the arch of the foot there was a big bubble in the rubber on both shoes meaning when my daughter walked the arch of the shoe dragged on the floor, also one shoes width fitting was a lot bigger than the other, I returned and exchanged in my local clinkards for the purple ones and they are fab”
Helpful Report
Posted 10 years ago
Hi Charlotte, I am sorry to hear there was a problem with the first pair of shoes you received. I am glad you have managed to get them exchanged for a more suitable pair. If you need any further assistance please don't hesitate to get in touch. Kind regards, Sam
Posted 10 years ago
A
Verified Buyer
“I was a disappointed to find after paying £37.50, the shoes came with a sale sticker marked as £34.90 and the sticker has taken off all the writing inside and left a sticky mark. That was the first and the last time I will order from you. I expected the same service as Clarks if not better as your shoes are very expensive but feel I didn't receive this.”
Helpful Report
Posted 10 years ago
Hi Anna, Thank you for your email and please accept our apologies regarding the sale label in the shoe. It looks as though it has been marked up incorrectly. It is in the sale but not at the price marked. I can see from the notes on your order that you have already spoken to Alison on our Customer Services Team and I can see that you were happy to accept the solution we offered on the phone. I trust that this is still the case but please get in touch if not. Please accept my apologies once again for any inconvenience this has caused you. Kind regards Sam
Posted 10 years ago
B
Verified Buyer
“I have tried to buy shoes from Charles Clinkard due to the large range of apparently comfortable shoes you stock. My feet are wide which is not an unusual feature! Yet I am amazed that the range you stock - especially in the slightly more fashionable styles are not offered in a wide fit. I have been unsuccessful in my pursuit of a pair of nice looking shoes in a wide fit at your store. In addition to this - it is plain to see that you deduct refunds from the sales assistants target. This is a very unjust/unfair performance indicator. If you value your staff and believe in excellence in customer service - I suggest you change this. It is not the sales assistance's fault that a customer does not feel that the shoe is right for them once they have taken them home - it may be that after wearing them around the house that they feel uncomfortable or they just don't compliment outfits.”
Helpful Report
Posted 10 years ago
Hello Barbara, Thank you for your message. I have passed your comments on to the relevant department who will be in touch as soon as possible. Kind regards, Rosie Nixon.
Posted 10 years ago
P
Verified Buyer
“Box completely damaged. Shoes had been slightly scuffed where tried on hard surface.”
Helpful Report
Posted 10 years ago
Hello Paul, Thank you for your message. Please accept my apologies, this is completely unacceptable. I will arrange for Matthew from our Customer Service Team to give you a call shortly to discuss this further. Kind regards, Rosie Nixon.
Posted 10 years ago
R
Verified Buyer
“I would like to review my purchase and was told it had been despatched 21st August. It is now 28th August and have still not received it.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your message and I am sorry you haven't received your order. A bank holiday may have slowed down delivery but I would have expected you to have received them by now. I will get another put in the post for you today and hopefully this will avoid any further delay. Please accept my apologies once again for any inconvenience this delay has caused. Kind regards, Sam Cochran
Posted 10 years ago
T
Verified Buyer
“Not very happy that I ordered and paid for two pairs of shoes and had a confirmation e-mail from you that they were both being despatched only to be told afterwards that one of the pairs were sold out and unavailable. When someone purchases from your website and places their purchase in a cart it should be theirs not snatched away from them after they have paid. Not impressed that I now have to wait for my next cc statement to know whether refund has actually been given.”
Helpful Report
Posted 10 years ago
Hello Teresa Thank you for your email and please accept my apologies that we had to cancel one of the items off your order. To ensure the widest range of products is available to our customers we source stock from our stores as well as our warehouse. The item you ordered was highlighted as low stock. When an item is highlighted as low stock it means we have 3 pairs or less and although the stock information is updated daily we cannot guarantee availability as we may have sold the stock in one of our stores in the meantime. Cancelling an item is obviously the last thing we want to do and we have checked across our stores to make sure there wasn't another option available. Unfortunately we sold the last pair around the same time you placed your order, meaning unfortunately the stock levels have dropped to 0. We don't take payment on credit or debit card orders until the point of dispatch - but unfortunately when an order is placed via Amazon, they require the payment from our customer at the point the order is placed. Please accept my apologies for any inconvenience this has caused you and please take this email as confirmation that we have cancelled this order and the refund has been processed. Kind regards, Sam Cochran
Posted 10 years ago
J
Verified Buyer
“I'm sorry, but I have not received the item Re 12304017.”
Helpful Report
Posted 10 years ago
G
Verified Buyer
“Gift wrapped was requested as part of purchase unfortunately price tag was left on right shoe,also sole of same shoe was marked and had to be cleaned.The latter also happened in my previous order.Very disappointed”
Helpful Report
Posted 10 years ago
Hello Gloria, Thank you for your email and please accept my sincere apologies that your shoes were received in this condition. This shouldn't happen, because we should quality check every pair being sent, so please know I will be looking into this. Despite us quality checking, please also know that you can contact us if this happens and we will do our best to resolve the situation. We have refunded you for the gift wrapping option and Matthew from Customer Services will be in touch with you shortly. In the meantime, if you would like to discuss this further, please don't hesitate to give us a call or reply to this email. Kind regards and apologies once again, Sam Cochran
Posted 10 years ago
C
Verified Buyer
“Items have been returned. Defective”
Helpful Report
Posted 10 years ago
Hi Caroline, Thank you for your email. Please accept my apologies that the item you received had faulty stitching. We have since received your item back and arranged an exchange for you. We have also refunded the postage cost of returning them to us. I hope you are happy with your exchange pair but if you would like to contact us, you can do so on 0845 051 5885 7 days a week, or simply reply to this email and we will be happy to help. Kind regards, Sam Cochran
Posted 10 years ago
Mrs
Verified Buyer
“this is the third pair of shoes I have bought from Gabor. Very disappointed. the first pair (sandals) had the gold trimming flaking off, I then bought a pair of shoes (£65) three weeks later the sole came off. This recent purchase, a pair of shoes has the gold trimming on the buckle flaking off.”
Helpful Report
Posted 10 years ago
Hello Mrs Bhakri, Thank you for your email. I can see from the notes on your order you haven't contacted us or returned your shoes to us. If you are not happy with quality of the shoes we are happy to receive them back for inspection - and then to arrange an exchange or refund if they're faulty. We can issue you a prepaid label if you would like to return them to us, or alternatively we can refund the postage cost once we receive them back. If you would like to discuss this further, you can reply to this email or contact us local rates on 0845 051 5885. Kind regards, Sam Cochran
Posted 10 years ago
K
Verified Buyer
“I ordered on the 31st! And stil by the 6th had received nothing! Rang up to see and was told to wait for a phone call back. Then when they ring back was told they were waiting for the payment to clear outta my back, thought I paid with paypal and it cleared and was taken on the 31st! Then when I received the parcel the next day it had a sticker on it saying next day delivery!!!!! Hummmm I'm not stupid! Not impressed!”
Helpful Report
Posted 10 years ago
Hello Katy, Thank you for your email Under our terms and conditions we do advise it can take 2-5 working days to dispatch an order, We dispatched your order on the 4th working day (5th August) and it was delivered and signed for on the 6th. We send most of our items on a next day delivery. I am sorry that it wasn't as quick as you expected but some items we physically can't dispatch until the 4th working day and this item was one of them. We do advise our estimated delivery window at the point of checkout on our website to provide a bit more clarity. Please accept my apologies once again for any inconvenience you suffered. Kind regards Sam Cochran
Posted 10 years ago
S Banner
Verified Buyer
“Still have not received my sandals.”
Helpful Report
Posted 10 years ago
H Armstrong
Verified Buyer
“I am only giving two stars because I have been made to pay return postage costs on some shoes I bought from the Charles Clinkard website by Fitflop - a company who unbeknownst to me have changed their sizing since I bought virtually identical shoes one or two years ago. I ordered my usual size unaware that they have redesigned their shoes and made them much smaller. Consequently the shoes don't fit so I have had to return them through no fault of my own. Charles Clinkard customer service refused to refund the return postage costs. I think they should make it clear on the website that these shoes come up small to give customers a chance of guessing what size they might need now. And in the circumstances it would have been nice to refund my postage. I won't be ordering from them again.”
Helpful Report
Posted 10 years ago
Hello Helen, Thank you for your feedback and I am sorry to hear you are not happy with your experience. Unfortunately if it is a problem with the fitting of a style, we do say on our website that we will not refund the postage cost of returning it. I can't see a previous order from you so can't comment on the style you have purchased previously - did you order it from another Company? We don't advise on the fitting of any on our website because fit is a personal thing and there will be a lot of customers who buy this style and think that the fit is true to size - we sell a lot of the FitFlop Skinny Cork you purchased and we have had very few returns, which makes me think the majority of customers are happy with the fit. We do give our customers the opportunity to write a product review for the items on our website and this is a great way for other potential customers to see how other customers have found the style in terms of fit and comfort. If you would like me to use your comments for a product review, I can update this on the style in question? This will let other people know your opinion on the style and help influence them when buying online. Please accept my apologies once again that the style was not suitable. I hope you have more luck with your next purchase. Kind regards, Sam Cochran
Posted 10 years ago
A Clark
Verified Buyer
“Firstly we paid for next day delivery on a Saturday order and it gave us a date for a weeks time. So I phoned and was the assured it would be tuesday as saturday and Sunday wouldn't count. I was confused on the site with choices of express delivery and next day delivery which we paid for. Then we had an email saying it would it would be delivered on Monday. Confused I phoned again and was told it would be delivered Tuesday despite this email. So It never seems clear what will happen if you go by the website checkout page and emails received. All of Which made for a messy ordering Experience which I did point out when i phoned. All the staff I spoke to Were very obliging. I Was confident I could return to the store but my purchase choice was fine thank you. The time and cost of the phone calls was annoying for my first order with Clinkard.”
Helpful Report
Posted 10 years ago
Charles Clinkard is rated 4.8 based on 49,071 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request