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Charles Clinkard Reviews

4.8 Rating 49,827 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,770
 Metrics Info
4.8
Based on 49,827 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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A Tarkowska
Verified Buyer
“Very long dispatching time. These days online store must ship next working day the latest.”
Helpful Report
Posted 10 years ago
Hello Aleksandra, Thank you for your feedback. For some items we do source from our stores, which can lead to a slightly longer lead time. This is why we quote at the point of placing an order, that it can take up to 5 working days to dispatch. Most of our orders (around 90%) are dispatched within 2 working days, but unfortunately a few can take the full 5 working days. I am sorry that it wasn't as quick as you had hoped, and I will make sure your comments are passed on. Just for future reference, we do offer an expedited service, at the point of checkout, in case you need them quicker than our standard delivery. If you require any further information about this service, please don't hesitate to get in touch. Kind regards, Sam Kind regards, Sam
Posted 10 years ago
J Badger
Verified Buyer
“Brought some fly london boots purple all marked badly on front of right foot.”
Helpful Report
Posted 10 years ago
Hello Thank you for your feedback. We are sorry you had a problem with your purchase, everything is quality checked before it leaves here and we will be looking into why this has happened. I can see from the notes on your order that we have offered you a prepaid label and we look forward to receiving them back so we can resolve this for you. In the meantime if you wish to contact us, please contact us on 0345 241 7742. Kind regards Alison McArthur
Posted 10 years ago
V Buyer
Verified Buyer
“These comments are not aimed at the store or store staff but at the online description of the shoes that were ordered and the lack of response when I contacted the online customer service. Two pairs of Sketchers shoes were ordered, grey canvas and, according to the website description, navy suede. They were ordered via the local store and collected from there. The navy turned out to be canvas as well, which I reported to the online customer service, after having checked the description which was, most definitely navy SUEDE. The response suggested that the error was mine and that they are both canvas. I responded to that, copying and pasting the online description and have had no response. The grey canvas were kept, the navy returned to the store, where staff confirmed that, yes, they were canvas and not suede!”
Helpful Report
Posted 10 years ago
Hello Vera Thank you for your feedback. I am sorry to hear about the mis leading description of the shoes and the lack of response to you e mail. I have passed your comments onto the correct departments so the correct information can be added to this product and so we can improve our service. I will call you shortly so we can discuss the matter further. Kind Regards Joanne Baldwin
Posted 10 years ago
V Buyer
Verified Buyer
“o/n 632965 I sent an email but didn't get a response. The shoes have arrived for my daughter & i have realised the price for the pumps should have only been £22.00 not £27 i was sure when i originally ordered them they were in the sale this is why i ordered them at £22 but i hadn't picked up on the fact my payment had gone through at a higher price. I have the ticket from inside the shoe that shows them at £22, i purchase both of my children's shoes from you but i won't be in future unless you can you please arrange to credit me the difference of the £5 please ,otherwise i will arrange for them to be returned to you and no longer purchase further shoes from you.”
Helpful Report
Posted 10 years ago
Hello Marie Thank you for your feedback. Unfortunately we dont appear to have received your original e mail however we have received your one sent today. I will give you a call shortly to discuss the matter further. Kind Regards Joanne Baldwin
Posted 10 years ago
V Buyer
Verified Buyer
“I can't rate your product as I still haven't received my daughters shoes. I really don't understand why click and collect takes so long to get to store. It would have been quicker to take her shopping at the weekend and I will think twice before ordering again.”
Helpful Report
Posted 10 years ago
Hello Danielle Thank you for your feedback. Your shoes have arrived at our Northallerton store unfortunately the telephone number provided on your order is incorrect so they have been unable to call you to let you know they have arrived. Our dispatch time is the same for home delivery or to our stores however we do try to dispatch all order as quickly as possible. I do hope you will continue to shop with us and if you have any further queries please do not hesitate to contact us. Kind Regards Joanne Baldwin
Posted 10 years ago
V Buyer
Verified Buyer
“I indicated on my returns form that I felt that the shoes you sent to me had been worn there was places on the soles where stickers had been removed and this fact had caused the shoe soles to stick to the tissue paper they were wrapped in. i had expected some communication from you to explain what had happened and I was disappointed when no one contacted me. I would hesitate to buy again under these circumstances. Joan Hainsworth”
Helpful Report
Posted 10 years ago
Hello Joan Thank you for your feedback. I am sorry to hear you were disappointed with your purchase I can assure you the shoes have not been worn but they may have been tried on in our stores. The stickiness may have been picked up either when the shoes were made or while in our stores. We have refunded your postage costs directly into your paypal account. Unfortunately there is not a telephone number on your e mail so I cannot call you to discuss further but if you would like to speak to me I can be contacted on 0345 2417742. Kind Regards Joanne Baldwin
Posted 10 years ago
V Buyer
Verified Buyer
“I ordered my boots on 19th Dec to be delivered to my address hoping I might get them just before Xmas or on Sat 27th in time for my weeks hols in the dales. They still had not arrived when I returned on Sat 3rd Jan. They had been sent to the store in York, who rang me but had the phone number down wrong! My boots then would be delivered today 7th Jan. They have just arrived and they are lovely so all is forgiven and I will defiantly shop with Clinkards again.”
Helpful Report
Posted 10 years ago
Hello Lynne, Thank you for your feedback and naturally I am disappointed to read about the mistake made with delivery. It looks as though, because they were ordered in store, the dispatch member who processed your order mistakenly thought it was to go to the store also. I can see from your order that this clearly wasn't the case, so please accept my sincere apologies for any inconvenience this mistake has resulted in. I am confident that this was an isolated incident, so I am pleased to see this has not put you off ordering again. If we can be of any further assistance now or in the future, please don't hesitate to get in touch. We look forward to seeing you again soon! Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“The staff are pleasant, the shoes are good: BUT - where are they ? I ordered at the store, to be collected there and although I received an email telling me 'good news, your shoes have been despatched' - it wasn't good news at all as the shoes hadn't arrived in the store. I telephoned and the girls said 'Oh yes, we have had customers commenting on this before' ! ! Wonderful ! My husband bought shoes there recently and my shoes were still not in ……. come on, where are they please ? This is a very negative aspect of a brilliant shoe shop and I just can't figure it out.”
Helpful Report
Posted 10 years ago
Hello, Thank you for your feedback, naturally I am disappointed to read about your experience. I have spoken to the Northallerton store who have tried to call unsuccessfully on a few occasions, whether that is because they have taken an incorrect phone number or because they haven't been able to get in touch, this is unclear. Nevertheless, they do have an email address and they should have emailed you failing a phone call. Please accept my apologies for the delay in contact. I can confirm that your shoes are in Northallerton and available to collect. I have spoken to the Northallerton store to ensure this doesn't happen again and I hope this hasn't caused you too much inconvenience. If you would like to discuss this further, please don't hesitate to contact me on 0345 2417742 or alternatively at sales@clinkard.co.uk. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“Requested 2 x pair of boot shoes..supplied the exact ref no from previous shoe box, colour & size req....colour was right but was sent wrong style & size!!!!! They've been returned today which cost me money for recorded delivery...if the correct order isn't rec'd on return i'll demand full refund & will never shop with you again”
Helpful Report
Posted 10 years ago
Hello Martin, Thank you for your feedback. I can see that you have placed the order yourself online rather than over the phone, so can you please advics who you have supplied the reference number too? We do have pictures on our website alongside the style name to ensure customers receive what they are looking for. If you think you have been sent somebody else's order in error, please can you get in touch with us on 0345 241 7742 or alternatively email us at sales@clinkard.co.uk with a time we can contact you. We don't have a contact number so can you please give us this also, so we can discuss this in more detail and help resolve this problem. We look forward to hearing from you. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“Ordered a pair of shoes which arrived in reasonable time but we're not a matching pair! Two left feet of different styles.phoned and was dealt with very efficiently, very apologetic,sourced the problem from Nottingham and a new shoe arrived the next day in time for our holiday abroad. Would use them again but disappointed with initial service.”
Helpful Report
Posted 10 years ago
Hello Jennifer, Thank you for comments and naturally I am disappointed to read about your experience. Please let me firstly apologise for the mix up on your original order. We pride ourselves on the rigorous quality checks we conduct and therefore I will be investigating into how you received an odd pair. I can see that Tom has arranged the swap for you and I am glad we have done it in time for your holiday. I hope the mix up did not caused you too much inconvenience. I am confident that this was an isolated incident, so I hope it hasn't put you off shopping with us again in the future. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“On this occasion I was very disappointed. When I received the boots I found they were different colours and had a slightly different finish. Based on my previous experience I am hoping this is a 1 off.”
Helpful Report
Posted 10 years ago
Hello Shabina, Thank you for your feedback. I am sorry to hear you have had a problem with your order. Looking at the notes, I can see we have resolved it, but if we can be of any further assistance please don't hesitate to get in touch. We do pride ourselves on the quality of products we send out, and therefore it is disappointing you haven't experienced this. I will be investigating how this was sent out, to ensure it doesn't happen again. I hope this hasn't put you off shopping with us again, as I am sure it was an isolated incident. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“Unfortunately when I received my order it was incorrect I had been sent the wrong style of boot. However Lisa Russell in customer services has been very helpful and assured me the correct order will be with me by Wednesday of this week. Considering that these boots are an xmas present I am hopeful the matter will be swiftly resolved.”
Helpful Report
Posted 10 years ago
Hello Carrie, Thank you for your feedback and I am sorry that we have mixed up your order. Looking into your order, I can see Lisa has sourced you a replacement and this has been sent out, so hopefully this will be resolved with as little inconvenience to you as possible. If you have any further queries in the meantime, please don't hesitate to get in touch, but otherwise, I hope you're happy with the boots. Kind regards, Sam
Posted 10 years ago
V Buyer
Verified Buyer
“Sent different shoe/size/colour to those ordered”
Helpful Report
Posted 10 years ago
Hello Helen, Thank you for your message. I am extremely disappointed to hear you have received the wrong item, please accept my apologies. I will call you in the next 10 minutes to discuss this further. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“Unfortunately the shoes I ordered were sent in the wrong colour, I immediately telephoned your company and the contact your end was very efficient and made arrangements for the correct tcolour to be delivered on Friday 28th of November.”
Helpful Report
Posted 10 years ago
Hello Mrs Nutman, Thank you for your message. Please accept my sincere apologies, I am sorry you received the incorrect colour. We have investigated internally and the relevant department have been made aware of the error. Having looked at your order I can see your new pair is on its way and should be delivered today. Thank you for your patience. Kind regards, Rosie Nixon
Posted 10 years ago
V Buyer
Verified Buyer
“It took a very long time, about 9 days for the boots to arrive. Other internet businesses can deliver in store the next day! Not good!!”
Helpful Report
Posted 10 years ago
Hello Barry, Thank you for your message. Normal despatch time is 2-5 working days, I am sorry if this was not made clear when you placed your order. Most of our orders are despatched a lot sooner and I can see on this occasion your order was available to collect from our Stratford branch on the 5th working day. If in future you need an order any quicker than this, please ask and we will happily look into this for you. We offer an express and next day delivery service on the majority of our items. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“I was very disappointed with the delivery. Although I was asked twice about my delivery preferences, firstly at the point of order and then again when I was told the shoes would be delivered the following day, and twice asked that the shoes were left in the porch, which I received confirmation of, the shoes were left with a neighbour. I then sent an email complaining about this to the email received confirming delivery, and received no response. There was no indication that this email address was unmonitored. It is extremely frustrated to be asked for special instructions, that I twice took the time to give, and then have these wishes disregarded, and also I felt very bad service to not respond to an email informing you of this.”
Helpful Report
Posted 10 years ago
Hello Amy, Thank you for your message. I am sorry to hear the couriers did not follow your instructions and leave your order in the porch as requested. Please accept my apologies, I will investigate this further with them. Usually, they will try to obtain a signature rather than leaving them unattended so this may be the reason why. With regards to your email, I believe the reply would have been sent directly to Interlink and not ourselves so I am sorry they did not reply. If in future you need to get in touch you can email us via the contact us section of our website or call us on 0345 2417742. Kind regards,
Posted 10 years ago
V Buyer
Verified Buyer
“very prompt delivery, good communication by email to keep me in touch with progress of order, staff helpful when I phoned but ................ shoes arrived with a mark on the left one. Not sure why this wasn't noticed by the person who packed up the shoes. I had to return and order an exchange. A drag and could have been avoided if staff more diligent.”
Helpful Report
Posted 10 years ago
Hello Judy, Thank you for your message. I am sorry to hear the pair we originally sent you were marked. I can see we sent you a pre-paid label to return them and your exchange pair was despatched yesterday. We have already spoken to the branch in question that the shoes we sourced from to hopefully ensure this does not happen again. Please accept my sincere apologies for any inconvenience caused. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“My complaint is not to do with the shoes but the option for collection from store. I received an email to advise me my purchase had been shipped. I left it circa 4 days and then popped into the store to collect them. Only to be told they were not there and I should wait for an email / phone call to tell me they had arrived. As yet I have not had time to go back, nor have I had any communication to tell me they are in store. I would think its relatively simple to track thier location and advise customers accordingly. I chose in store collection as its close to my office etc however it has not proven to be any more convenient.”
Helpful Report
Posted 10 years ago
Hello Nicola, Thank you for your message. I am sorry you received an email on the 31st October to say your order had been despatched. I can see why this is confusing when you went in the shop 4 days later and they were not ready to collect. Your shoes were actually in transit to the shop and they arrived on Tuesday 4th November. Having spoken to a member of staff at the shop, they advised me they did try to contact you on this day so I am sorry you missed the call. I can see you have now collected your shoes, I hope they're suitable. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“I ordered shoes over a week ago and I'm yet to be notified that they have arrived in store for collection. So this email a bit premature but the delivery seems to be taking a long time. It will be 2 weeks on Friday I've been waiting. Not great.”
Helpful Report
Posted 10 years ago
Hello Simone, Thank you for your message. I am disappointed to hear our Meadowhall shop have not been in touch before now. I have contacted them this morning and they will give a you a call today to discuss your order. Please accept my sincere apologies for the delay. Kind regards, Rosie Nixon.
Posted 10 years ago
V Buyer
Verified Buyer
“I have ordered and returned a number of boots because they do not fit. I have paid for postage in order to receive them quickly (sooner than free postage) but found the service poor. Not impressed.”
Helpful Report
Posted 10 years ago
Hello Georgina, Thank you for your feedback - I am sorry to read about the experience you have had. We pride ourselves on the high standard of service we offer our customers, from the point of ordering, right through to the point of delivery - so for you not to experience this is extremely disappointing and something we would like to address. It isn't immediately apparent from your order what the problem with delivery was, so I have asked Lisa from Customer Services to give you a call to discuss further. Please accept my apologies for any inconvenience that has been caused, and you should expect a call in the next 10 minutes. Kind regards, Sam
Posted 10 years ago
Charles Clinkard is rated 4.8 based on 49,827 reviews
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