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Charles Clinkard Reviews

4.8 Rating 49,076 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,857
 Metrics Info
4.8
Based on 49,076 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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J Morris
Verified Buyer
“Ordered two pairs of shoes. Only one pair arrived. I was chasing C Clinkard as to what happened to the second pair. They only had one pair left, however, no phone call, also then required a visit to bank to check I had only been charges for one pair, I had. Delivery speed was very good but firs time I have ever bought shoes from them and very big let down.”
Helpful Report
Posted 11 years ago
Hi Joseph, Thank you for your comments and naturally I am disappointed to read about your experience. Please be assured this is not the way we normally operate. I have passed your comments onto my colleague Rosie who will investigate further, to find out how this has happened. Please accept my sincere apologies for the lack of communication - and should we be of any further assistance, please do not hesitate to contact us. Kind regards, Sam Cochran Customer Services
Posted 11 years ago
L Featherstone
Verified Buyer
“The shoes are brilliant however it took over a week for them to be delivered. not impressive really.”
Helpful Report
Posted 11 years ago
Hi Lisa, Thank you for your comments. We dispatched your order on the working day after you placed it - and emailed you that night to advise that it had been dispatched. It should have arrived in the store the following working day. I will look into this further because you should have been contacted as soon as the store received your order -so please accept my apologies that this was not the case. We do wherever possible aim to have items with our customers as quickly as we can - and I am sorry we have not managed this on this occasion. I hope this experience has not put you off ordering with us again - and that next time we can live up to your expectations. If we can be of any further assistance please don't hesitate to get in touch. Kind regards, Sam Cochran Customer Services
Posted 11 years ago
C Barker
Verified Buyer
“Shoes ordered as a birthday present. Wrong colour shoes arrived today, Awaiting response from Sales. Not happy!”
Helpful Report
Posted 11 years ago
Hi Christine, Thank you for your review. I have asked my colleague Rosie to call you, to help resolve the situation. You should expect a call within the next 5 minutes. Kind regards, Sam Cochran Customer Services
Posted 11 years ago
H Higginbottom
Verified Buyer
“There was a small hole in the shoe. I know”
Helpful Report
Posted 11 years ago
Hi Helen, Thank you for taking the time to write this review, and naturally I am disappointed to hear you have a problem with your shoes. A member of the web team will call you shortly to help solve this problem for you. If we cannot get you on the phone, we will leave a voicemail message and send you an email. Please accept my sincere apologies - we do strive to quality check everything before it is sent out, so I will be investigating how you have received the shoe in the condition described. Kind regards, Sam Cochran Customer Services
Posted 11 years ago
P L Linnell
Verified Buyer
“Awful. Shoes leak and show a water stain even after a light shower of rain.”
Helpful Report
Posted 11 years ago
C
Verified Buyer
“Unfortunately I had a bad experience. I ordered and paid for a pair of boots at your Newcastle Store whilst on a visit for the weekend. I didn't need them mmediately as I was going on holiday for 2 weeks and I told the store that I would collect them when I returned. Last weekend I went to pick them up only to find out that the wrong item had been sent from the warehouse even though the store had ordered it correctly. I was very disappointed I had paid for the goods in advance and my expectations had not been met. Surely this item should have been checked before dispatching.”
Helpful Report
Posted 11 years ago
E
Verified Buyer
“Noticed collect plus can now be used however preference for me would still be Royal Mail for ease and flexibility as nearest collect plus still 10mins away. Made mistake of thinking because I could use collect plus returns were free but sadly mistaken. Because of this I will be reluctant to use Charles clinkards again.”
Helpful Report
Posted 11 years ago
P
Verified Buyer
“Very disappointed with my first Charles Clinkard shopping experience.ordered two pairs of Reiker boots,only one pair arrived with no explanation and an invoice showing two.Sent an email have had no reply or apology.Had to phone and was told one pair out of stock invoice should have been amended.Pleased with product but not with Supplier.Would think twice about using them again”
Helpful Report
Posted 11 years ago
L
Verified Buyer
“The assistant who took my order was very helpful and efficient, however, Although delivery was free, I was not made aware of the return costs of the products I ordered. I am not adverse to paying some delivery costs to return goods, but when I discovered it was costing me £11.00 to return a pair of boots, I was really fed up. I decided, there and then, that this would be the only time I ever placed an order with 'Charles Clinkard'. The Delivery also took just over a week to arrive. The return costs are the only reason I have given the overall rating as poor though, it would otherwise have been 'good'.”
Helpful Report
Posted 11 years ago
S
Verified Buyer
“Although the boots for my child were great, I was randomly sent another pair of men's boots as well as my actual order. They even arrived two days before my actual order. I then had to waste time and money ringing customer services (who were polite and helpful), also go to the post office and pay to return them, with a refund on postage once they received their boots back! I'm not so sure I'll be using Clinkards online again.”
Helpful Report
Posted 11 years ago
C
Verified Buyer
“I Purchased a pair of lelli Kelly's on line however after waiting a week for delivery when they did arrive they had sent me the wrong size!!! When going back on line to re order the shoe had all sold out!! Resulting in one upset little girl.”
Helpful Report
Posted 11 years ago
J
Verified Buyer
“I made a purchase, giving you my work address for delivery as I was overseas. The next thing I knew I received an email telling my of the cancellation of my order and the processing of a refund, for 'non-delivery'. Why didnt you contact me first to check the delivery address? I then reordered. Delivery was to be today between 11 and 1. Guess what? No delivery, no message.......i texted the delivery company three times.... No reply! Deeply unimpressed (yet i have had good service previously).”
Helpful Report
Posted 11 years ago
C
Verified Buyer
“I was not impressed with the delivery company as my parcel was delivered to the wrong address. I waited in on the specified day and it was not until I checked the delivery website that I discovered the parcel had been left two doors away from my house.”
Helpful Report
Posted 11 years ago
E
Verified Buyer
“The shoes I ordered were sub-standard. The inside sole had a ridge across the middle and the patent leather was dull and not very good. I was very disappointed in the shoes on the whole. They were also very narrow.”
Helpful Report
Posted 11 years ago
V
Verified Buyer
“Delivery of my boots was unsatisfactory. Everything went according to plan when ordering on line. I think the problem was my home address is the IOM. eventually I had a call on my mobile phone, where I asked the boots to be delivered to Clinkards in Newcastle, as I would be in the store that particular day. Why they were not delivered to my home address, I still do not know. I have ordered goods from Jacques Vert and Eastex and have not had any problems.”
Helpful Report
Posted 11 years ago
MRS
Verified Buyer
“your website measurements of the handbag in question did not match and the bag received was much smaller. Hence the returned bag!”
Helpful Report
Posted 11 years ago
A
Verified Buyer
“My order had not been recieved and noone had phoned to let me know until nearly a wek later even tho online in said it had been all sorted and on way and it took far too long for delivery. Lady in store was fantastic tho.”
Helpful Report
Posted 11 years ago
B
Verified Buyer
“This is the third paid of the same shoes l have purchased, the second paid the uppers came away from the soles, had repaired for £25 but after a week, same thing happened, threw them away and ordered a new pair. But worried the same thing is going to happen to this pair as they are squeaking and don't seem very sound.”
Helpful Report
Posted 11 years ago
C
Verified Buyer
“The boots were for a present but I could not give them with the box the came in as it was ripped and damaged I will not purchase from them ever again”
Helpful Report
Posted 11 years ago
V
Verified Buyer
“Very slow delivery. Called during office hours to chase up delivery when it still hadn't been dispatched five days after ordering and telephone went to answer machine saying they were closed. Had to call again the next day and was told they were too busy to answer the phone the previous day. If that was the case the answer machine message should be changed to reflect this.”
Helpful Report
Posted 11 years ago
Charles Clinkard is rated 4.8 based on 49,076 reviews
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