Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,729 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,729 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 11th July 2025

Charles Clinkard 5 star review on 10th July 2025

Charles Clinkard 5 star review on 28th June 2025

Charles Clinkard 5 star review on 26th June 2025

Charles Clinkard 5 star review on 15th May 2025

300

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the few places that doesn’t include a prepaid postage label for returns. £8 postage in total on a pair of £37 boots that were returned is ridiculous! Unfortunately this means I won’t order from you again...”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We offer free standard UK delivery with dispatch within 5 working days, we also have additional services which give a quicker dispatch to our customers. We ask our customers to pay towards the cost of a return, you can return these into a store and you can find your local store here: https://www.charlesclinkard.co.uk/map Collectplus is £4.49 and offers up to 10kg in weight, ideal for larger items as well as multiple orders. You can access this service here: www.collectplus.co.uk/charlesclinkard Also the Post Office has various services which will vary in cost depending on what option you choose. We do recommend a tracked service however you can return your order in any method thats convenient to you. We are sorry to hear you wont return to order in the future, we offer a large range of brands with different colours and styles at a competitive price. We appreciate your feedback regarding your return and will ensure this is forwarded on to the relevant department. If we can assist further in the future do not hesitate to contact us. Kind Regards Nicola-Customer Service

Posted 5 years ago

“You sent the wrong size Seibel shoes are known for their generous fit and you sent the bigger size as a shoe retailer you should be aware of the products you are selling”

Helpful Report

Posted 5 years ago

Hello, Thank you for your recent review. We can see a size UK 10/EU 45 was ordered and sent and we are sorry this size was unsuitable for you. This style is classed as a standard fit as filtered on our website. Your comments are appreciated as they will help others when browsing our website. We hope you find an alternative style within our range. Kind regards, Demi Bandeira Customer Services

Posted 5 years ago

“Buckles on both shoes left factory in cleaned & marked leather straps”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. Items are sourced from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. We can see you have spoken to a Customer Services Advisor to assist you further with this matter. We would like to apologise thoroughly for this and hope we can restore your faith in shopping online with ourselves in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“I couldn't buy on line so I had to ring to give my order.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry you were unable to complete the order online. We have created our website to be user friendly and we are disappointed you were not able to fulfill the process via this method. We hope you will return in the future and if we can assist do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“You advisted girls boots by geox but when they arrived they were wrong ones .and a member of your staff said you have never stocked them but I got a email saying they were bk in stock . I always shop at Middlesbrough store for my self and granddaughters .”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your email. We are sorry to hear the style you ordered online was not as you expected, on checking the listing there is no image attached. There are a number of different styles in the Agata range and this possibly may have been a little confusion. We will ensure the images are updated online for other customers and hope this will not deter you from ordering again. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Although I was delighted with the quality of the sandals I ordered unfortunately they were not suitable. What I was not happy with was the cost of the return. I have already been in touch with you regarding the problem which was the cost of the return by recorded delivery as was requested in the return slip. It did not detail that information succinctly ie if I had chosen the other method the cost would have been £4 99p whereas the Royal Mail recorded delivery which I know realise offered two methods but the one chosen cost £8 70p. I have been a customer for many years as my records may show and my recent experience was not a happy one.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry for the confusion encountered when processing your return. Collectplus is £4.49 and covers up to 10kg in weight, you print off a label then you can drop this off at a point near to you. The Post Office do have different costs as they have adifferent method of priving up a return and we are sorry if you felt this was expensive. We will pass over your feedback regarding costing of Collectplus so this can be included on the invoice a customer returns allowing a customer to make a more informed choice when sending back an item to us. We have contacted you via your order to offer further advice and hope you will return again. Kind Regards Nicola-Customer Services

Posted 5 years ago

“No delivery charges but cost £3 for the return, not good”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We offer a free UK standard delivery with no minimum spend, however we do ask customers to pay the return cost. You can return to a Charles Clinkard store or to our Head Office. We recommend a tracked service, as we do not take responsibility for the parcel until it has been signed for at our Head Office. A Collect Plus label can be purchased through the returns section of our website, this standardises the price to £4.49. This covers up to 10kg of returns and is useful for multiple purchases or heavier items. Your feedback is appreciated and will be passed onto the relevant department. If you have any enquiries, please do not hesitate to contact us and we hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“I ordered a pair of shoes size 5[uk], and was sent size 3. Very disappointed as the shoes were meant to be worn on 3rd August, for an occasion.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear you of your disappointment, The order came through to us as a UK 3, and this is the size which was shipped. We are sorry if this was not the size required. I can see we have created an exchange for the size 5 for you as requested and we will aim to get these dispatched as soon as possible. If you have any enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“The shoes received were very dirty and did not look like a pair”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear that the shoes that you have recieved were dirty. When we send out shoes, all should be quality checked, please be assured that we will have a word internally with our dispatch team and tell them of your disappointment. I can see that you have returned your order for a full refund and we apologise for any inconvenience. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“You sent me the wrong product”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry the incorrect item was sent to you. Our Customer Services Team were aware of an issue and contacted you prior to you receiving your order. We have now arranged for the correct pair to be dispatched and would like to ensure you that this has been investigated internally to ensure more care is taken with our Customers orders. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Delivery of my item I requested that should nobody be at home the parcel be left in porch as safe place. I was disappointed to return on Thursday at noon to a card from Royal Mail stating they had taken back to depot as nobody in. Unable to collect from them for a further 24 hours and as I needed the shoes to attend a 70th Birthday trip away that evening, very unhappy with this service. You should not use Royal Mail if your parcels need a signature, no point your customers adding delivery instructions ! I had to go without my shoes which caused great inconvenience and material distress, got the outfit handbag but no shoes!!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry to hear your parcel was not left for you. When your item was dispatched the quickest service was selected and the parcel was sent via Royal Mail. Royal Mail, if a signature is required for the delivery will not leave a parcel unless a prior agreement has been made with them. As we receive a high volume of orders, it is difficult to filter out the ones who have added a safe place and we fully understand your frustration. In order for Royal Mail to be able to leave a parcel safe, they do require the customers permission and you could contact the local Delivery Office and enquire about this to see if this is something which would be added for the future, not just for ourselves for other companies too. We can add the option for DPD for you and a safe palce, once placing your order please email sales@clinkard.co.uk or call 0345 241 7742 quoting your order number and we can add the instruction for you. We are sorry to hear of your disappointment and hope you will return in the future, do not hesitate to contact us further. Kind Regards Nicola-Customer Services

Posted 6 years ago

“It wasn't a bad experience as such I should have read the returns policy, it is my own fault. I am definitely a size 8 so I ordered a size 8 and 7 just in case. Fabulous shoe but the 8 was massive, and the 7 too big. A size 6.5 was available and I was going to order, but didn't realise it was going to cost me £4.99 (it may have been a few pence less, I cant remember) to return the shoes. Therefore didn't order. The delivery and returns not worth the risk.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry to hear your feedback. We offer a competitive delivery service with dispatch with 2-3 working days on our Express Service however ask customers to pay towards the cost of a return. Returns can be sent via Collectplus which is £4.49 for up to 10kg and is ideal in cases where multiple items need returning or if you require a larger product returning, The Post Office also offer varying services and you can opt to use other couriers if this is more convenient, we do ask you to return using a tracked service for your piece of mind. We have contacted you via private message and hope to restore your faith, we pride ourselves on giving our customers the best shopping experience and it is disappointing to hear you were reluctant to reorder. If we can offer further assistance do not hesitate to call our friendly Customer Services Team on 0345 2417742, lines are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola Waller Customer Services Advisor

Posted 6 years ago

“This was the first time I have shopped with Charles Clinkard online and first impressions were not good. The white sole of one of the shoe's was discoloured as if it had been in a sunny shop window for a long time, a very different colour that the other one. Obviously not checked before being sent out. Unfortunately they had to go back and was told there was no replacement available despite the fact it still showed them on the website.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. We do source items from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. We can see you spoke to our Customer Services team who arranged returning the item, but unfortunately there is no further stock. The item is no longer showing as available on our website in the size 4, but there can sometimes be a delay in the correct stock levels showing. We would like to apologise thoroughly for this and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 6 years ago

“I bought a pair of trainers online priced at £69 and used a £7 voucher, total charge to my credit card £62. Unfortunately the shoes didn’t fit so brought them back to the shop in Byres Road Glasgow. To my surprise I was told that I would get a full refund of £69 credited to my card (credit receipt issued for the full amount of £69). While I was in the shop I found a pair of trainers that suited and for which I paid the full amount having no longer a voucher. Fair enough and so good so far, I’m happy customer. A few days later I noticed that my credit card has only been credited with £62 instead of £69. I phoned the shop, explained the situation and was told to come in and I would get the £7 credited to my card. At the shop though I was told oh no I would not get the £7 credited but that the voucher was still valid in an e-envelope (??) for further purchases. Well this was news to me and if I knew that I would have used the voucher against the new trainers I just bought! I now have a voucher which I most probably won’t be able to use. My main dissatisfaction though is with the arrogant and condescending attitude of the shop assistant (maybe the mangeress?) when I went back to the shop..... well I won’t be back again!”

Helpful Report

Posted 6 years ago

Hello Thankyou for taking the time to leave your review. I am sorry to hear of your recent experience in our Glasgow branch. If you return an item to store and you paid partially with a voucher, then the voucher will be refunded into your e-wallet as credit. You can access this credit by logging into your account online or it can be redeemed again in any of our stores. I am disappointed you were not advised correctly of the above procedure and hope you can accept my sincere apologies for the confusion caused. Please be assured, I have passed on your comments on to the store to be investigated. Your credit is still available so if you’re happy to, I can arrange for to be redeemed against the trainers you purchased? I look forward to hearing from you and hope this has not put you off shopping with us in future. Kind Regards Nicola Waller

Posted 6 years ago

“Shoes delivered were faulty, therefore had to be exchanged.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sincerely sorry that the shoes that you received had a fault. We were please that we were able to exchange them for you. All of our items should be quality checked before dispatch and we apologise that this fault was not picked up before they were sent to you and for any inconvenience that you have had. Please be assured that we will speak to ou dispatch team to ask them to be more vigilant to avoid disappointment to others. We hope that you are pleased with the exchange that you have. Kind regards, Janice Ruddock Customer services.

Posted 6 years ago

“Easy to order from, great delivery, not so great when you want to return an item. Just under £5 to return an item that's really not that heavy!!! Highest return charge out of all the places I purchase online from. Won't be purchasing again.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for taking the time to leave your review. We offer free standard UK delivery with dispatch within 5 working days however ask our customers to pay towards the cost of the returns. Returns can be taken into a Charles Clinkard store or you can use the option of: Collectplus-£4.49 for up to 10kg and ideal for larger items/multiple orders. Post Office-There are various services available which you can opt to use, we do recommend a tracked service for your piece of mind. You can opt to use other services and as long as the item is returned to us in the original packaging, with the paperwork, unworn and resaleable condition with the timeframe of 35 days we will of course issue a refund. We appreciate you writing your review and we ask all our customers to leave one as this helps to reflect the different experiences our customers have with Charles Clinkard. We are disappointed to hear you are not wishing to purchase again and have sent you a message privately with further information. If further assistance is required do not hesitate to contact us, we are available 7 days a week on 0345 241 7742. Kind Regards Nicola Waller-Customer Services

Posted 6 years ago

“I ordered by mail and the shoes took longer than I expected to arrive. Also they were not left where I requested. The shoes were poor quality and a very poor fit. Also it was all over your website that p & p was free. However returns were not. It also mentioned nowhere that they could be returned to store. However, luckily when I took them back your member of staff was excellent and took them back, making it clear it was company policy. She was very polite and helpful.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We offer free standard UK delivery with dispatch within 5 working days, this unfortuantely does not cover the weekends and we are sorry your order took longer to arrive. We can confirm we received your order on the 29th May 2019 and dispatched this on the 31st May 2019 for you, once handed to the postal service, we hope this will arrive quickly. We ask customers to pay towards the cost of the return however you can of course return to store and our team in Cribbs Causeway were able to assist. We have passed on your comments regarding the store returns and that this should also be included on the invoice and we appreciate this being brought to our attention. With regards to the shoes, we are sorry these did not meet up to standard and will forward your feedback to the manufacturer. We appreciate all feedback as this helps reflect the experiences our customers have, we pride ourselvesd on giving the customer a positivive experience. If further assistance is required in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Was sent only one shoe”

Helpful Report

Posted 6 years ago

Hello Thankyou for your review. We have a rigorous checking policy in place to ensure all items are checked before sending out, on this occasion it is clear this was not fulfilled and we are sorry if you received only the one item. We have arranged for the other item to be sent to you and are very disappointed with your review. We hope we can restore your faith in the future and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I've ordered 2 pair of sandals on a web site it showed me there were available and few days later I got phone call there is only one pair in size I wanted so wasn't happy about the fact web site was showing availability even though there was no stock.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sincerely sorry to hear of your disappointment. On occasion demand can outstrip supply and on this occasion this is what has happened. We do hope that you have found something that is suitable for your requirements and apologise for any inconvenience. Kind regards, Janice Ruddock Customer services

Posted 6 years ago

“Visited the store in Meadowhall Sheffield to buy my son his first pair of shoes. The staff were somewhat rude and very miserable looking. No smiles and no conversation. Very rude. There was apparently nothing in his size. Had to leave empty handed. Ordered online for home delivery.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We pride ourselves in providing excellent customer care and it is very disappointing that on this occasion these standards were not met. We have passed your comments directly to the Area Manager to investigate and are very sorry. We hope you will not be deterred from ordering in the future and if we can assist do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 49,729 reviews