Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,002 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,002 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery of my item I requested that should nobody be at home the parcel be left in porch as safe place. I was disappointed to return on Thursday at noon to a card from Royal Mail stating they had taken back to depot as nobody in. Unable to collect from them for a further 24 hours and as I needed the shoes to attend a 70th Birthday trip away that evening, very unhappy with this service. You should not use Royal Mail if your parcels need a signature, no point your customers adding delivery instructions ! I had to go without my shoes which caused great inconvenience and material distress, got the outfit handbag but no shoes!!”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear your parcel was not left for you. When your item was dispatched the quickest service was selected and the parcel was sent via Royal Mail. Royal Mail, if a signature is required for the delivery will not leave a parcel unless a prior agreement has been made with them. As we receive a high volume of orders, it is difficult to filter out the ones who have added a safe place and we fully understand your frustration. In order for Royal Mail to be able to leave a parcel safe, they do require the customers permission and you could contact the local Delivery Office and enquire about this to see if this is something which would be added for the future, not just for ourselves for other companies too. We can add the option for DPD for you and a safe palce, once placing your order please email sales@clinkard.co.uk or call 0345 241 7742 quoting your order number and we can add the instruction for you. We are sorry to hear of your disappointment and hope you will return in the future, do not hesitate to contact us further. Kind Regards Nicola-Customer Services

Posted 5 years ago

“It wasn't a bad experience as such I should have read the returns policy, it is my own fault. I am definitely a size 8 so I ordered a size 8 and 7 just in case. Fabulous shoe but the 8 was massive, and the 7 too big. A size 6.5 was available and I was going to order, but didn't realise it was going to cost me £4.99 (it may have been a few pence less, I cant remember) to return the shoes. Therefore didn't order. The delivery and returns not worth the risk.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are sorry to hear your feedback. We offer a competitive delivery service with dispatch with 2-3 working days on our Express Service however ask customers to pay towards the cost of a return. Returns can be sent via Collectplus which is £4.49 for up to 10kg and is ideal in cases where multiple items need returning or if you require a larger product returning, The Post Office also offer varying services and you can opt to use other couriers if this is more convenient, we do ask you to return using a tracked service for your piece of mind. We have contacted you via private message and hope to restore your faith, we pride ourselves on giving our customers the best shopping experience and it is disappointing to hear you were reluctant to reorder. If we can offer further assistance do not hesitate to call our friendly Customer Services Team on 0345 2417742, lines are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola Waller Customer Services Advisor

Posted 5 years ago

“This was the first time I have shopped with Charles Clinkard online and first impressions were not good. The white sole of one of the shoe's was discoloured as if it had been in a sunny shop window for a long time, a very different colour that the other one. Obviously not checked before being sent out. Unfortunately they had to go back and was told there was no replacement available despite the fact it still showed them on the website.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. We do source items from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. We can see you spoke to our Customer Services team who arranged returning the item, but unfortunately there is no further stock. The item is no longer showing as available on our website in the size 4, but there can sometimes be a delay in the correct stock levels showing. We would like to apologise thoroughly for this and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“I bought a pair of trainers online priced at £69 and used a £7 voucher, total charge to my credit card £62. Unfortunately the shoes didn’t fit so brought them back to the shop in Byres Road Glasgow. To my surprise I was told that I would get a full refund of £69 credited to my card (credit receipt issued for the full amount of £69). While I was in the shop I found a pair of trainers that suited and for which I paid the full amount having no longer a voucher. Fair enough and so good so far, I’m happy customer. A few days later I noticed that my credit card has only been credited with £62 instead of £69. I phoned the shop, explained the situation and was told to come in and I would get the £7 credited to my card. At the shop though I was told oh no I would not get the £7 credited but that the voucher was still valid in an e-envelope (??) for further purchases. Well this was news to me and if I knew that I would have used the voucher against the new trainers I just bought! I now have a voucher which I most probably won’t be able to use. My main dissatisfaction though is with the arrogant and condescending attitude of the shop assistant (maybe the mangeress?) when I went back to the shop..... well I won’t be back again!”

Helpful Report

Posted 5 years ago

Hello Thankyou for taking the time to leave your review. I am sorry to hear of your recent experience in our Glasgow branch. If you return an item to store and you paid partially with a voucher, then the voucher will be refunded into your e-wallet as credit. You can access this credit by logging into your account online or it can be redeemed again in any of our stores. I am disappointed you were not advised correctly of the above procedure and hope you can accept my sincere apologies for the confusion caused. Please be assured, I have passed on your comments on to the store to be investigated. Your credit is still available so if you’re happy to, I can arrange for to be redeemed against the trainers you purchased? I look forward to hearing from you and hope this has not put you off shopping with us in future. Kind Regards Nicola Waller

Posted 5 years ago

“Shoes delivered were faulty, therefore had to be exchanged.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sincerely sorry that the shoes that you received had a fault. We were please that we were able to exchange them for you. All of our items should be quality checked before dispatch and we apologise that this fault was not picked up before they were sent to you and for any inconvenience that you have had. Please be assured that we will speak to ou dispatch team to ask them to be more vigilant to avoid disappointment to others. We hope that you are pleased with the exchange that you have. Kind regards, Janice Ruddock Customer services.

Posted 5 years ago

“Easy to order from, great delivery, not so great when you want to return an item. Just under £5 to return an item that's really not that heavy!!! Highest return charge out of all the places I purchase online from. Won't be purchasing again.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for taking the time to leave your review. We offer free standard UK delivery with dispatch within 5 working days however ask our customers to pay towards the cost of the returns. Returns can be taken into a Charles Clinkard store or you can use the option of: Collectplus-£4.49 for up to 10kg and ideal for larger items/multiple orders. Post Office-There are various services available which you can opt to use, we do recommend a tracked service for your piece of mind. You can opt to use other services and as long as the item is returned to us in the original packaging, with the paperwork, unworn and resaleable condition with the timeframe of 35 days we will of course issue a refund. We appreciate you writing your review and we ask all our customers to leave one as this helps to reflect the different experiences our customers have with Charles Clinkard. We are disappointed to hear you are not wishing to purchase again and have sent you a message privately with further information. If further assistance is required do not hesitate to contact us, we are available 7 days a week on 0345 241 7742. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“I ordered by mail and the shoes took longer than I expected to arrive. Also they were not left where I requested. The shoes were poor quality and a very poor fit. Also it was all over your website that p & p was free. However returns were not. It also mentioned nowhere that they could be returned to store. However, luckily when I took them back your member of staff was excellent and took them back, making it clear it was company policy. She was very polite and helpful.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We offer free standard UK delivery with dispatch within 5 working days, this unfortuantely does not cover the weekends and we are sorry your order took longer to arrive. We can confirm we received your order on the 29th May 2019 and dispatched this on the 31st May 2019 for you, once handed to the postal service, we hope this will arrive quickly. We ask customers to pay towards the cost of the return however you can of course return to store and our team in Cribbs Causeway were able to assist. We have passed on your comments regarding the store returns and that this should also be included on the invoice and we appreciate this being brought to our attention. With regards to the shoes, we are sorry these did not meet up to standard and will forward your feedback to the manufacturer. We appreciate all feedback as this helps reflect the experiences our customers have, we pride ourselvesd on giving the customer a positivive experience. If further assistance is required in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“Was sent only one shoe”

Helpful Report

Posted 5 years ago

Hello Thankyou for your review. We have a rigorous checking policy in place to ensure all items are checked before sending out, on this occasion it is clear this was not fulfilled and we are sorry if you received only the one item. We have arranged for the other item to be sent to you and are very disappointed with your review. We hope we can restore your faith in the future and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I've ordered 2 pair of sandals on a web site it showed me there were available and few days later I got phone call there is only one pair in size I wanted so wasn't happy about the fact web site was showing availability even though there was no stock.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sincerely sorry to hear of your disappointment. On occasion demand can outstrip supply and on this occasion this is what has happened. We do hope that you have found something that is suitable for your requirements and apologise for any inconvenience. Kind regards, Janice Ruddock Customer services

Posted 5 years ago

“Visited the store in Meadowhall Sheffield to buy my son his first pair of shoes. The staff were somewhat rude and very miserable looking. No smiles and no conversation. Very rude. There was apparently nothing in his size. Had to leave empty handed. Ordered online for home delivery.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We pride ourselves in providing excellent customer care and it is very disappointing that on this occasion these standards were not met. We have passed your comments directly to the Area Manager to investigate and are very sorry. We hope you will not be deterred from ordering in the future and if we can assist do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 5 years ago

“I was in the teesside park store, the only customer and about six or seven assistants, not one of which asked if I needed any help, not good customer service, more interested in their conversation, will not repeat the experience again.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear about your experience in store. We pride ourselves in customer service, and are disappointed to hear you were unhappy with the customer service you received. This will be passed onto our area manager to deal with internally. We hope this does not deter you from shopping with us in the future. With regards, Demi Bandeira, Customer Services

Posted 5 years ago

“Wasn’t prepared to pay twice for returns on the same order”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry to hear you were unhappy with our returns policy. With regards to returns, we offer free standard UK delivery dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. Kind Regards, Demi Bandeira Customer Services

Posted 5 years ago

“The quality of the box the shoes came in was very poor”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. We are very sorry to hear the box did not arrive in the condition you would expect. Initially the box is there to help protect the contents however we fully understand your disappointment and understand there is a box being shipped out to you. If we can offer further assistance in the future do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services

Posted 5 years ago

“Ordered via Charles Clinkard store , in a size 5. All paperwork confirmed size 5. Was sent a size 8! Resulting in a 24 mile journey to return shoes to store.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We would like to thoroughly apologise you received the incorrect item. This has been a mix up by our dispatch team and we will investigate how this has occurred. With regards to returning the incorrect item, please accept our apologies for the inconvenience.. If you contacted us prior to returning we could have arranged to get the item back to our Head Office, rather than you having to travel to store. We have messaged you privately regarding this in hope to restore your faith in Charles Clinkard. If you require any assistance in the future, please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“Having ordered numerous Peter Kaiser shoes in size 36.5 I ordered another pair last week. They are huge and I have to pay to return them . Apart from that every thing else was good”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to leave a review. We are sorry to hear this style was unsuitable for you, each style can come up differently due to various width fits and shapes. This style is part of the "plus fit" range as stated in the description of the product, which may be why it felt slightly larger than some previous styles you have tried within this range. With regards to returns, we offer free standard UK delivery dispatched within 5 working days, however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you, however there are cost efficient ways of sending back your order. Although we do recommend a tracked service, there are different levels of service and cover you can choose at the Post Office when returning. You can return via Collectplus which is £4.49 for up to 10KG and is ideal for larger items or multiple orders, the link to this option can be found in the returns section of our website. We appreciate the feedback regarding the returns policy and will pass this onto the correct department, as we are constantly reviewing our policies to ensure the best service for our customers. If you have any enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services

Posted 5 years ago

“Paid for next day delivery but was not sent as next day. Received an email saying thank you for a second order of a different shoe which I hadn’t ordered! Customer service very good to help sort but not impressed.”

Helpful Report

Posted 5 years ago

Hello, Thankyou for your review. Please accept our sincere apologies for the error caused during dispatch, the item was sent with an incorrect courier and did not arrive on the Next Day Service. We refunded the premium for you and hopefully this safely arrived just after the bank holiday. With reference to the further email, this looks to be related to an incomplete order, please be assured that there are no second pairs arriving with you. We hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 5 years ago

“It is really too big. I imagined it to be much smaller!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review of the David Jones Yacht handbag. The style is a shoulder bag however we have noted the information regarding the size has not been included, we will have this added for future reference. We appreciate your feedback and if we can assist further do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I have emailed customer services as a pair of shoes ordered was faulty and I am awaiting a response regarding a replacement.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. As discussed with my colleague earlier, we encountered technical issues during the week and were unable to locate your contact. Our Customer Services Team have spoken with you this morning and are assisting with your query. We are sorry and hope this does not deter you in the future from ordering with us. Kind Regards Nicola Waller Customer Advisor

Posted 6 years ago

“Payment error when placing the order on the website, didn’t receive a confirmation email, delivery date offered was incorrect.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your email. We are very sorry you did not receive your confirmation email regarding your order. With regards to the Next Day, due to the order being placed on the Good Friday the next working day for delivery would have been the Tuesday due to the Easter Bank Holidays. We are very sorry this was not reflected on our website and have issued a refund for the service you paid for. We hope you will return in the future and are very disappointed that on this occasion we did not meet the standards you would expect. We appreciate all feedback as this helps to reflect the different levels of service a customer experiences and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I tried for two weeks to finally get to the payment on your website, I received a confirmation email, never received the shoes. When I contacted you there was no record of my sale. Finished up having to ring up and order them after the website failed again !!!”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We are sorry to hear you experienced issues when placing your order with us. You should have never received a confirmation email if the order did not place successfully. Please be assured we will inform our technical team so they can look into this and rectify any current issues with the order system. We are pleased you were able to place an order with our Customer Services team, and hope you are happy with your purchase. We hope you choose to shop with us in the future, and if more convenient, our friendly Customer Services team are available 7 days a week to place the order for you. Kind Regards, Demi Bandeira, Customer Services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 49,002 reviews